Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Mironov Consulting

JULY 5, 2016

In each case, they’ve ended up with partial solutions, late delivery, disappointed users, and unconscionable costs. I call this the Do It Yourself Illusion : the idea that broadly available commercial products don’t give us exactly what we want, but our internal team can whip up just the right thing. How hard could it be?

Software Review 78

Software Review User Testing Weak Development Team Customer Experience 78

The Product Coalition

SEPTEMBER 15, 2019

point of view, the general population are becoming more and more tech literate and recognise bad practices from a mile away. Numerous companies are striving to combat any negative preconceptions potential users may have. But is it ethical to make a product that takes away users desire to sleep? Watch out for dark patterns.

User Testing 60

User Testing Technical Review Product Management Product Manager 60

The Product Coalition

APRIL 14, 2020

Remote Agile (Part 5): Retrospectives with Distributed Teams TL; DR: A Remote Retrospective with a Distributed Team We started this series on remote agile with looking into practices and tools, followed by exploring virtual Liberating Structures, how to master Zoom as well as common remote agile anti-patterns.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Business of Software Conference

MAY 29, 2019

Making that talented team work together well, now that’s even harder. In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. Hiring a group of talented people is difficult.

Weak Development Team 45

Weak Development Team Workshop Research Software User Testing 45

Intercom, Inc.

FEBRUARY 8, 2018

In his 2017 keynote, “The User Experience of Design Systems” , designer, artist and educator Rune Madsen dissects not just the oft-celebrated rewards of systems, but also the inherent risks that broad ones bring to the table. The user experience of design systems. Can you walk us through that?

Feedback Software 191

Feedback Software Customer Experience User Experience User Testing 191

Intercom, Inc.

OCTOBER 10, 2019

As the publisher and founder of Rosenfeld Media , he works with authors and speakers to try to make sense of the user experience and how it can make the world a better place. We will work with you over months iteratively to develop that idea. We will work with you over months iteratively to develop the idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

UX Planet

FEBRUARY 26, 2024

Another type of challenge is called “whiteboard challenge”, which, in addition to potentially falling into the above unethical categories, involves inviting the candidate to the office and asking them to solve a prompt at the whiteboard while members of the evaluation team observe the candidates and/or interact with them.

User Testing 86

User Testing Research Software Data Visualization Feedback Software 86

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. This trend is bound to increase with iterative development, continuous integration, and rapid deployment becoming the norm. QA is an in-between role for product developers and end-users.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Amplitude

MAY 17, 2017

What you find shocks you— nearly 5% of all your users were born on January 1st. Your web analytics team comes to you with a surprising revelation. Your e-commerce business—usually active 24 hours a day, 365 days a week—shows no sales, no visitors, no nothing for an entire hour between 2am and 3am on March 12th, 2017.

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

DISQO

MARCH 6, 2020

It requires teams to gain insights directly from consumers through experimentation and prototyping, align to the actual wants and needs of the market, and accelerate time-to-market. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. Look no further than Amazon.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Amplitude

SEPTEMBER 6, 2018

Prolific Interactive has consistently been referenced as a thought leader in the product development space but where the team really shines is in the support they offer their clients (Prolific call them partners) after the app is built. Before 2017, the number of apps increased every single year like clockwork.

Customer Experience 56

Customer Experience Weak Development Team Branding Consulting 56

Business of Software Conference

JUNE 5, 2019

We had made a bad hire. But then you develop written language and developed mapping tools and they would develop maps and pictorial maps with language on it. I want to talk about our journey to Andi and how we developed Andi which is our virtual assistant. We were struggling. So now I want to shift our journey.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Userzoom

JANUARY 3, 2018

Poor communication between teams. These consequences of large teams just can’t be avoided, right? Just because you’re expanding your product team and/or scaling processes doesn’t mean you have to sacrifice quality or consistency. Get the approval of the team. Inconsistency across products and platforms.

Reporting Tools 93

Reporting Tools Research Software Customer Experience Weak Development Team 93

Business of Software Conference

JULY 26, 2016

Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? Alison Coward: Designing High-Performing Teams. Wade Foster: Building Operating Cadence With Remote Teams. Jane Austin: 10 Easy Ways To Irritate Your Design Team.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Userpilot

JULY 23, 2020

In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. According to Mixpanel research from 2017, the cross-sectoral average rate was 20%.

Research Software 95

Research Software Feedback Software Strategy Marketing 95

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JANUARY 10, 2022

Creating a customer journey map can help your SaaS customer success team identify key AHA moments for them to drive customers towards. Customer success teams are your first line of defense in ensuring users accomplish their JTBD (job-to-be-done) so don’t hesitate to invest in employee training.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

OCTOBER 23, 2019

The ever-evolving preferences paired with the flexibility customers want at their fingertips pushes travel service companies to be inventive in their attempts to develop a fully-functioning app. The cool side of PWA is that you need to develop and maintain only one platform: your website. UX/UI development Hard to Build?—?Easy

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies. Digital Telepathy.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. I’m the founder and CEO of a company called Superhuman, and we make the fastest email experience in the world. It’s certainly a vivid definition and one that I was staring at through tears in the summer of 2017.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Intercom, Inc.

MARCH 1, 2018

In his recent post “Subverted Design” , GitHub Senior Product Designer Joel Califa reminds us that if we gear too far to toward the latter, we can lose sight of our all-important users in the process. He’s also taught front-end web development at General Assembly and been a Design Mentor at Andreessen Horowitz. Short on time?

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Userpilot

JANUARY 28, 2022

Every individual interaction from signup to AHA moment can contribute to customer experience optimization. Sharing insights from customer experience optimization campaigns can help your team tailor the business’s online presence and social media pages to the goals of its online market. NPS survey created with Userpilot.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Business of Software Conference

JULY 2, 2019

You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40