Remove 2018 Remove Branding Remove Differentiation Remove Messaging
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How customer support can keep up with customer expectations

Intercom, Inc.

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Forward thinking companies are starting to make service a part of their product, with messaging at the core. Messaging is the dominant app on mobile, driving consumer interest in this channel.

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The decade software ate the world

Intercom, Inc.

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018. And then there’s messaging.

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4 Ways to Improve In-App CX with Onboarding Techniques 

Alchemer Mobile

percent same-store sales growth by early 2018. Scenario 2: The winning hand lied in the brand’s ability to think on their feet and implement efforts to elevate the overall customer experience. If your brand wishes to be alive, relevant, and real, you need to focus on improving your customer experience at all times. .

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The new Mixpanel.com: How to marry design with the right tech stack

Mixpanel

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. This is the new look and feel that we wound up with How did we get there? This meant rethinking our WordPress-powered stack.

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The new Mixpanel.com: How to marry design with the right tech stack

Mixpanel

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. This is the new look and feel that we wound up with How did we get there? This meant rethinking our WordPress-powered stack.

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The new Mixpanel.com: How to marry design with the right tech stack

Mixpanel

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. This is the new look and feel that we wound up with How did we get there? This meant rethinking our WordPress-powered stack.

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New Product Launch Checklist: How to Plan a Successful Launch

Userpilot

Conduct market research to identify competitors and determine avenues for product differentiation. Next, analyze their product, brand, and marketing strategy. How you can differentiate your product from the competition. They should understand the value the product brings and be prepared to share that message with their audience.