Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
A few highlights: JPMorgan launched a ChatGPT-like internal tool (“IndexGPT”) to assist wealth advisors with research. Morgan Stanley rolled out a GPT-4 powered assistant for its financial advisors (to query internal research databases). The assistant was adopted by 98% of Financial Advisor teams.
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