Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
In the UK, Lloyds Bank and HSBC also enhanced their AI chat assistants in 2024, with HSBC launching an AI-powered customer support chat on its mobile app to complement phone service (especially valuable as branch networks contract). This generative AI tool has improved the quality and speed of client consultations.
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