Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Creative Themes Help Drive Engagement.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Andrew Chen

DECEMBER 10, 2018

I presented all of this at the Andreessen Horowitz Summit in 2018, which gathers our portfolio companies, partners, LPs, and close friends. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company. Hope you enjoy it.

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User Testing Startups Technical Review Customer Experience 100

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? From Wall Street to startup. Tara: Right.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Andrew Chen

DECEMBER 10, 2018

I presented all of this at the Andreessen Horowitz Summit in 2018, which gathers our portfolio companies, partners, LPs, and close friends. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company. Hope you enjoy it.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Intercom, Inc.

AUGUST 26, 2021

. “We had customers that we wanted to talk to, and there were no good tools for talking to customers over the Internet” Des Traynor: This better not end up like one of those NPR documentaries, where it’s like, “My name is Des Traynor and blah blah.””We Ciaran says they had a problem with their software.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Mixpanel

DECEMBER 18, 2018

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. In fact, take a look at our total “deploys” (aka anytime we shipped code that changed something in Mixpanel). Top releases of 2018. Goodbye, 2018.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Feedback Software 45

Business of Software Conference

SEPTEMBER 3, 2019

How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? Shawn Anderson & Shane Corellian (Co-Founders, PDQ.com) – Alternative Marketing, or “Oops I Did A Marketing” from Business of Software Conference. Upcoming Events.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? But in 2018 there’ve been some big changes in the social media landscape.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? But in 2018 there’ve been some big changes in the social media landscape.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

FEBRUARY 10, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Isa Watson (Founder/CEO, Squad by Envested) – Making Workplaces Work For Humans from Business of Software Conference. So, I run a software company based in New York City. Unsubscribe anytime. Transcript.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. BoS USA 2019 BoS Europe 2020. Unsubscribe anytime.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Andrew Chen

NOVEMBER 26, 2018

Let’s start by looking at where the service economy is right now and why it’s resisted a full scale transformation by software. Leave this field empty if you're human: Software eating the service economy, but it’s been slow. Get more essays on marketplaces and more by subscribing to my newsletter.

Startups 111

Startups Technical Review Customer Experience Software Review 111

Business of Software Conference

MAY 21, 2020

Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. Having worked at Google and Code Academy and having founded a startup on my own that has taught web development to over 20,000 entrepreneurs. You will notice that the very first stage is a combination of a CV screen and a coding challenge.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Which is more recent 2012 to 2018. Transcript.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

FEBRUARY 4, 2019

Jared Spool (Founder, UIE) – Design Metrics That Matter from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Now in the world of experimental design we have actual names for these things we call the email addresses observations.

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Analytic Tools Research Software Data Visualization Software Review 88