Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

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UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . Besides, we help startups create their digital experiences, like Xeropan, a language learning app, or Zignaly, a crypto trading platform, just to name a few. . Phoenix Design.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. The most exciting new technologies coming around the corner, and how to evaluate them for producing new startups. Technology changes, but people stay the same.

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Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Fast-forward to March and the world as we knew it had changed.

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Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

AUGUST 1, 2019

I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? Tara: You definitely had relevant expertise, but I really love that you made the transition from the traditional industry (on Wall Street) to tech. They understood technology, and they had a unique respect for regulatory and compliance.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.

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Mixpanel

DECEMBER 18, 2018

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. Top releases of 2018. Now let’s revisit some of the top releases of 2018. Recurring messages. Here they are: 1. Global filter in Dashboards.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Feedback Software 45

Intercom, Inc.

AUGUST 26, 2021

Liam Geraghty: So many stories of tech success begin in Silicon Valley. “We had customers that we wanted to talk to, and there were no good tools for talking to customers over the Internet” Des Traynor: This better not end up like one of those NPR documentaries, where it’s like, “My name is Des Traynor and blah blah.””We

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. Anyway, my name is Rahul. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. pic.twitter.com/cBzVvt2Rtx. Upcoming Events. BoS Europe 2019 BoS USA 2019.

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User Testing Product Marketing Engineering Feedback Software 103

Business of Software Conference

SEPTEMBER 3, 2019

The founders just started doing what they loved: Talking tech. Last names notwithstanding we actually are identical twin brothers. Your name is Shane or Shawn. Whatever we’re doing isn’t working but we’ve still got to get our message out. The content was created for people, not algorithms. Transcript.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

The Product Coalition

MARCH 23, 2018

When I started my career, paying your dues was a concept that was not a choice. Then, suddenly, when Millennials joined the workforce, they seemingly were able to bypass paying their dues- almost like it was a pass to jump ahead in one’s career. I also have 15,688 messages and am often driving and can’t reply the instant they arrive.

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Technical Review Reporting Tools Research Software Product Research 60

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. They’re often built on tech that is older.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Andrew Chen

NOVEMBER 26, 2018

Even the names of services can vary: what one home cleaning service calls a “deep clean” can be different from another provider’s definition. The customer experience of a service is often subjective, making traditional marketplace features like reviews, recommendations, and personalization more difficult to implement.

Startups 111

Startups Technical Review Customer Experience Software Review 111

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. They’re often built on tech that is older.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

FEBRUARY 10, 2020

And he came to the US, studied computer engineering, had this career through all the kind of older school tech companies (IBM and MCI, AT&T things like that). And so the idea was to actually build technology that can empower that like I said at a big scale. So we now I can’t name names. She was like yourself.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. My message here is you have to see the pattern. It can’t be a name calling.

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Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

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Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Stopped off at McKinsey along the way doing Tech strategy.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

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User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

FEBRUARY 4, 2019

Now in the world of experimental design we have actual names for these things we call the email addresses observations. This one is measuring time on page, which technically represents the amount of time the user spends on a page. So it’s technically the number of people who purchase over the number of people who visit.

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Analytic Tools Research Software Data Visualization Software Review 88