article thumbnail

Media Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Average inbound and outbound message volume. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market.

article thumbnail

Intercom turns 10: Highlights from our first decade

Intercom, Inc.

In 2018, we released a completely reimagined Business Messenger , a full-fledged “front desk for your website or app,” complete with a homepage and a library of embeddable apps. In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Create user manuals and training guides way faster than ever before

The Product Coalition

In June 2018 we plan to release StepShot Guides PRO, a new version of the product with several cool features such as inbuilt process diagram editor, point-and-click UI explain tool, or a possibility to publish a guide to DOC, HTML, and a video format. I’d say our primary challenge was always building the right outbound sales process.

article thumbnail

A New Inbound Approach To Customer Success

Gainsight

Inbound marketing was the concept upon which we founded HubSpot: that outbound, interruption-based marketing was going extinct, and instead of interrupting people to get their attention, you needed to start attracting an engaged audience to grow bigger and better. From Funnel To Flywheel.

article thumbnail

Empathy -- Lead with your EARS and not with your MOUTH

Bain Public

As promised, here are the slides from my talk at Impact Product Management Conference 2018 event in Budapest, Hungary. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX).

article thumbnail

Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. So here are some stats that we pull together based on a three month period from December 2018 to February 2019. Inbound hiring is when the candidate comes to you.

article thumbnail

Kevin Indig on searching for meaning and the meaning of search

Intercom, Inc.

Atlassian does not have an outbound sales team. And I’d love to kind of dive more into that transformation of search that you were speaking to because Google has really been transforming that idea over the past few years, especially in 2018, when they spoke to how they’ll improve it over the next 20 years. Kevin: Yeah.