Alchemer Mobile

APRIL 9, 2020

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Offer mobile-only coupons , promos, and deals.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Usersnap

JUNE 17, 2019

You are the middleman between customers and your company. You have to understand the customer’s problem and forward it to the developers or marketing team. Then, close the loop by passing the explanation and solution back to the customer. But, pointing fingers at the customer service agents is no solution.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Alchemer Mobile

FEBRUARY 21, 2019

Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. This means that of the 25% of customers that were reached out to, 91% responded to the interaction.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

The Product Coalition

MAY 20, 2021

As per the statistics published by AppAnnie , as of 2019, India stood globally in the 4th position among the countries with the highest concentration of Android users. Personalized Marketing The vast majority of customers, around 70% of them, consider personalized user experience a key factor in engaging with brands.

Data Visualization 92

Data Visualization Development Customer Experience Customer Communications 92

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Are you all caught up?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform.

Branding 209

Branding Customer Communications User Testing Data Visualization 209

Gainsight

JUNE 10, 2021

They evolved their Health Score and devised a new scorecard system aligning each of their customers’ segments. ” Being proactive in creating meaningful communication with their customers has proven to be vital to their success and an essential element of driving renewals, expansions, upsells, and advocacy. .

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52