Intercom, Inc.

JANUARY 28, 2020

Using mentions, they can also collaborate seamlessly with engineering or sales teammates to solve customer issues. . Additionally, an intricate tagging system allows GetAccept to further enrich user profiles and enhance their marketing efforts. Lead generation. Going for growth.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

The Product Coalition

JULY 10, 2019

Since the beginning of 2019, the Hands-on Agile meetup in Berlin has been exploring how to apply Liberating Structures to Scrum. From Daily Scrum to Sprint Review took place on July 6th, 2019, at the Alte Kantine Wedding , an ample converted industrial space in Berlin. We ran that workshop last week, and this is what we learned.

Workshop 60

Workshop Systems Review Customer Experience Agile 60

Imaginary Cloud - Design

JULY 2, 2020

The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines). I believe the focus on high-level practices is due to two reasons: The obsolescence issue already mentioned above.

Books 138

Books Technical Review Research Software Data Visualization 138

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. The best way to describe how a rocket engine works is just a controlled explosion.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

ProductPlan

NOVEMBER 10, 2020

Here’s just a few examples: The shopping cart, ordering, and payment-system applications. An inventory management system that syncs the site with current inventory details. Due to this, a product manager will need thorough technical knowledge to be effective in this role. System health and performance levels.

Research Software 98

Research Software Feedback Software Reporting Tools Technical Review 98

UX Studio

MAY 30, 2023

Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. Social proof, especially reviews, is no exception to the transparency principle.

UX 97

UX Reporting Tools Research Software Data Visualization 97

Userpilot

MAY 10, 2023

Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Types of AI Marketing There are four groups of AI apps in marketing today, including: Source: Havard Business Review. For instance, CRM systems may conversation labeling and prioritization. Okay, Google!

Data Visualization 60

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 60

Gainsight

MAY 8, 2019

The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Technically, but under the hood, it has the same engine as before. Look at the Gainsight PX reviews , look at other Pendo alternatives and Pendo competitors, and spend your time demoing the products.

Analytic Tools 49

Analytic Tools Feedback Software Reporting Tools Data Visualization 49

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. She has 7+ years of experience in startups and startup-like teams and most recently led an innovation lab as a product manager in 2019. mechanical engineering, marketing, economics.)

Books 98

Books Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Usersnap

JULY 16, 2021

For example, Google launched when search engines replicated layouts akin to Microsoft. Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine. Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine. Complex user segmentation.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

The Product Coalition

FEBRUARY 20, 2019

But in our case, this role is spread out across our remote engineering team. Note that our process works for any engineering team, working together in the same office or remotely. Note that our process works for any engineering team, working together in the same office or remotely. And there is a very good reason for that.

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. Amy started as a hardware engineer. She is an electrical engineer by education, and her first job was at G.E. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Mixpanel

APRIL 29, 2021

Good product teams do one or two customer interviews every week as a matter of course, where engineers, designers, product managers, marketers, and analysts are all on the call. Product, design, and engineering all need to have that shared sense of mission and purpose. Third, it’s vital that the team is autonomous and durable.

Analytic Tools 76

Analytic Tools Data Visualization Customer Experience User Testing 76

Usersnap

APRIL 12, 2019

For example, Google launched when search engines replicated layouts akin to Microsoft. Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine. Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine. Complex user segmentation.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Gainsight

MAY 28, 2020

In early 2019, we acquired Aptrinsic, a company specializing in tools to better understand and connect with users within the product experience (renamed PX shortly after). As a smaller team in an earlier stage, our PX engineers had to put most of their focus into iterative learnings and scaling early customers. Background.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Usersnap

JUNE 17, 2019

Harvard Business Review reported that 84% of customers say their last interaction with customer service had not exceeded their expectations. They have over 15 million users globally as of 2019. Metadata such as screen resolution, browser version, and operating system are also attached to each ticket. No one appreciates you.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

The Product Coalition

FEBRUARY 4, 2020

RICE Scoring Another key prioritization methodology is the RICE scoring system, which again has four categories to help assess priority; Reach, Impact, Confidence , and Effort. It could be to delight customers (measured in positive reviews and referrals) or reduce abandonment. To do this, think about the goal you’re trying to reach.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Imaginary Cloud - Design

JULY 2, 2020

The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines). I believe the focus on high-level practices is due to two reasons: The obsolescence issue already mentioned above.

Books 52

Books Technical Review Research Software Data Visualization 52

Birst BI

AUGUST 27, 2019

This information is commonly spread across multiple systems and cannot be quickly transformed, resulting in siloed reporting and sub-optimal decision making. 10, 2019, webinar with Matt Simonsen and Doug Tiffan on “Four areas retailers must analyze to stay ahead of the competition.” Watch Birst Retail Analytics video. Attend Sept.

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Research Software 40

The Product HQ

MAY 10, 2024

According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022. To facilitate this, developers need to leverage advanced software such as parallel processing systems, cloud computing, and in some cases supercomputers.

Artificial Inteligence 52

Artificial Inteligence Technical Review Research Software Analytic Tools 52

Gainsight

MARCH 29, 2019

And neither developed their systems out of whole cloth either! especially, we tend not to give due credit to the incredible mathematical advances made by Islamic scholars during the medieval period, or even earlier in China—all of which (and many more!) Click here to save your spot at Pulse 2019. ” In the U.S.

Feedback Software 55

Feedback Software Technical Review User Testing Software Review 55

Intercom, Inc.

FEBRUARY 7, 2019

I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was. Google uses a system for goal-setting called OKRs. Because it was our system, we could be nimble in how we planned.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

eG Innovations

NOVEMBER 30, 2021

The optimized solution can be thought of as splitting the Teams client into two, with the user interface living inside of the VDA and the media rendering/engine running on the endpoint. Less HDX traffic will be consumed due to the way traffic is shaped with the optimized approach. Citrix Workspace app’s HDX Engine, wfica32.exe,

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Intercom, Inc.

DECEMBER 12, 2018

Intercom’s blog is the growth engine that powers much of Intercom’s marketing and it in turn is powered by WordPress. Obviously we’re biased (though I would point you to the reviews on G2 Crowd to show that we’re not that biased) but Intercom is the backbone of our entire marketing stack. WordPress – CMS. Alternatives: SalesLoft.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Modus Create

MARCH 14, 2023

Audi — Reducing Marketing Costs with Unreal Engine Automobile Audi, a subsidiary of Volkswagen AG, had a high dependence on external service providers to create visuals for its products. By automating almost 30% of the process, AutoFin has significantly reduced the time for reviewing credit applications. The results were incredible.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. Everyone knows that hiring engineers is really hard. of engineering where I lead the people and processes side for the engineering team. This an example of one of the jobs posting we have it’s for senior Android engineer role.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. The quick answer is — they think differently.

Research Software 56

Research Software Analytic Tools Data Visualization Web Development 56

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Usersnap

JANUARY 31, 2019

If you work with a tool which is missing in this list, just send it to us hello@usersnap.com and we will review it. With Usersnap you can consider your feedback gathering system sorted, so it’s time to focus on implementation. Make use of the world’s most used search engine by gaining insights with Google Trends.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. We’ll cover why in the next section, after reviewing examples. Most notably, our NPS tripled in the last 18 months due to the focus on feature quality over quantity. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

MARCH 2, 2020

The Scrum Stakeholder and Organizational Excellence in Legacy Organizations Regularly, InfoQ applies the ‘ Crossing the Chasm ’ metaphor to engineering practices, thus covering a part of the agile movement to create learning organizations. Copyright notice : InfoQ, 2019. No stakeholders : Stakeholders do not attend the Sprint Review.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. California State Teachers Retirement System, Education Writers Association, UCSF, United Way, and Google are a few notable clients featured in their portfolio. There are dozens of web design firms in Sacramento. Wasted time means lost opportunities.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Modus Create

MARCH 8, 2020

I have not desired to do engineering, but I still think of myself as a woman in IT. These roles are as important to technology as engineers and architects. Started in October 2019. I have an Engineering degree in Information systems from Universidad Tecnológica Nacional. It takes all roles to ensure success.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. If there’s been an engagement with a customer and marketing, and there’s been an engagement with a customer and customer service, there’s a historical record of that in a single system.

Branding 209

Branding Customer Communications User Testing Data Visualization 209

StubHub

AUGUST 8, 2019

By Adam Ware, Senior HR Business Partner StubHub’s 2019 summer interns I can say with full confidence that StubHub has the best summer interns in the industry. But don’t take my word for it: Here are a few members from our 2019 StubHub Product & Technology intern class of rock stars who have been killing it for us all summer.

Analytic Tools 8

Analytic Tools Feedback Software Reporting Tools Data Visualization 8