Mind the Product
APRIL 16, 2020
We then identified and quantified the pain points around this core job to get our first cut and roadmap (see the process I’ve since developed here ). We validated the pain points using focus groups and user interviews, and we quantified them using a survey.
Intercom, Inc.
AUGUST 18, 2021
There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).
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The Product Coalition
DECEMBER 20, 2018
Roadmaps can also help you establish commercial awareness within a particular sector, as you have to make a case for potential customers and the way to attract them. At this point, you should be aware that knowing what not to include is as important as knowing what you wish to include. Useful, right? Why is this function a priority?
Gainsight
OCTOBER 5, 2020
Why should you involve your customers and users in the Product feedback and ideation process? Getting customer feedback isn’t a new concept. Your users interact with your product all day to solve their challenges, achieve their goals, and execute their work.
Modus Create
OCTOBER 13, 2020
In October 2019, we partnered with our large non-profit client to narrow down opportunities in the financial health space and to create a solution that solves customers’ most painful problems. We had already aligned on the overall vision, goals, and high-level opportunities to explore. How It All Started.
Userpilot
AUGUST 30, 2023
It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But how do you do that? Product management and leadership speakers.
Userpilot
MARCH 8, 2022
Harvard Business School appointed Perri to teach product management in their MBA program in 2019. The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. How to create a scalable product organization.
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