Atlassian

JANUARY 27, 2022

In 2020, with the announcement of TEAM Anywhere , we committed to a new way of working: the majority of our team members – many of whom were office-based before the pandemic – can now choose to work from anywhere. The Estimator has revealed some fascinating insights for management and employees alike. Related Article. In Technology.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

eG Innovations

FEBRUARY 12, 2021

Role of eG Enterprise in the Citrix User Experience. IT admins were concerned about which reports they needed to look into which would help them scale up to ensure that user experience levels were as good as working from the office. eG Innovations helped all customers and prospects with advice and roadmaps for the new normal. “88%

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

MARCH 31, 2023

How can product managers leverage event analytics to gain insights necessary to build valuable and delightful user experiences? TL;DR In product management , event analytics tracks and analyses user engagement with different aspects of your product. For example, it looks at the pages your user visits or the features they use.

Data Visualization 95

Data Visualization Analytic Tools Events Feedback Software 95

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Why it is important to track and improve user engagement. Let’s get started!

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. Users like Brett: A Mixpanel power user. Users like Brett: A Mixpanel power user.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Indicative

SEPTEMBER 8, 2020

Check out what’s new: Explore Users who Dropped Off. Users who abandoned an item in their cart. Users who started a registration but never completed it. Users who did not renew their subscription. Indicative is making it easier to identify and explore a list, create a user segment, or explore users who drop off.

Data Visualization 59

Data Visualization Reporting Tools Feedback Software User Testing 59

Gainsight

FEBRUARY 3, 2020

Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. For example, let’s say a customer’s health drops. So what have we been up to in 2019?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Indicative

SEPTEMBER 8, 2020

Check out what’s new: Explore Users who Dropped Off. Users who abandoned an item in their cart. Users who started a registration but never completed it. Users who did not renew their subscription. Indicative is making it easier to identify and explore a list, create a user segment, or explore users who drop off.

Data Visualization 52

Data Visualization Reporting Tools Feedback Software User Testing 52

Userpilot

APRIL 16, 2021

“What is the true value of my customers?” You can measure this value using the LTV:CAC ratio, or the Customer Lifetime Value to Customer Acquisition Cost ratio. After all, it’s the value you derive from customers that keep the light on. LTV($) = Average Revenue Per Account (ARPA)/ Customer Churn Rate.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Mixpanel

DECEMBER 1, 2020

Here at Mixpanel, we aim to listen to our customers just as we encourage you to listen to yours. As 2020 draws to a close, we wanted to highlight, in no particular order, our most popular #WhatsNewWednesday posts of the year (to date) to help you do more with Mixpanel. In 2020, we enhanced our Funnels and Flows reports with ID merge.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Customer Experience 66

Userpilot

JULY 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. Define ‘Activation’.

Onboarding KPIs 89

Onboarding KPIs User Testing Customer Experience Analytic Tools 89

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. Users like Brett: A Mixpanel power user. Users like Brett: A Mixpanel power user.

Data Visualization 59

Data Visualization Customer Experience Feedback Software Onboarding KPIs 59

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. They also asked a lot of eye-opening questions — both about the current state of customer testing and what’s in store for the future.

Feedback Software 72

Feedback Software Analytic Tools Research Software Reporting Tools 72

Usersnap

JULY 1, 2019

According to ThinkJar ’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience. As a product owner, UI/UX designer or a marketer, we are all working to optimize the website experience and bring in more customers. How can you measure the quality of user experiences? Where do you start?

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

Userpilot

NOVEMBER 18, 2020

Power users. But how well do you really know your power users? What makes them power users instead of regular users? Unlike the popular opinion, determining who your power user is not as simple as counting the web sessions. What are power users? Why people get power users all wrong.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Gainsight

DECEMBER 18, 2020

Without retention, you have a hole in your bucket, and your customers are churning out. . percent for private SaaS companies with ARR over $5M in 2020. While the percentage may not seem substantial, these numbers are against increasing new Customer Acquisition Costs (CAC). per new customer in 2019 to $1.60

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Userpilot

AUGUST 6, 2020

But get it right and you and your users are set for a long (and hopefully mutually beneficial ) relationship. If you lose a customer on day one, the Lifetime Value of that customer will be about as low as it can be. In this blog, we’ll show you how to make sure your day one retention efforts set up long-run customer success.

Data Visualization 52

Data Visualization Research Software Customer Experience Reporting Tools 52

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

The Product Coalition

SEPTEMBER 20, 2020

Join 650 peers and contribute to the Agile Metrics Survey 2020 Stakeholder Communication Channels During an Agile Transition Do good and talk about it?—?a if they trust the product development entity’s ambition to develop into an agile, learning, customer-centric organization. How To Get Customers and Stakeholders Onboard.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111