Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Indicative

NOVEMBER 5, 2020

Still, we’re laser-focused on delivering you more security, self-service, faster customer analytics. SSO allows a user to log into Indicative using a third party authenticated identity provider such as Azure Active Directory, Okta, Auth0, OneLogin and more! Sort events in Ascending or Descending order in the User Activity Timeline.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software User Testing 103

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 343

Product Research Feedback Software Research Software User Testing 343

Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . Only Indicative connects directly to your data and empowers business users to answer complex customer analytics questions without having to rely on data engineering or SQL.

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Technical Review 94

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Download the 2020 Mobile App Engagement Benchmark Report. Mobile Customer Sentiment. Why are more people leaving reviews?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? ková, Product Marketing Manager at Kontentino; Aditi Gupta, Product Marketing Manager at Varicent; and our own home-grown Product Manager at Userpilot – Andy Shamah – and got some really interesting insights which we’re summarizing below. Too Long Didn’t Read?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Indicative

SEPTEMBER 8, 2020

Check out what’s new: Explore Users who Dropped Off. Users who abandoned an item in their cart. Users who started a registration but never completed it. Users who did not renew their subscription. Indicative is making it easier to identify and explore a list, create a user segment, or explore users who drop off.

Data Visualization 59

Data Visualization Reporting Tools Feedback Software User Testing 59

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Indicative

SEPTEMBER 8, 2020

Check out what’s new: Explore Users who Dropped Off. Users who abandoned an item in their cart. Users who started a registration but never completed it. Users who did not renew their subscription. Indicative is making it easier to identify and explore a list, create a user segment, or explore users who drop off.

Data Visualization 52

Data Visualization Reporting Tools Feedback Software User Testing 52

Userpilot

JANUARY 7, 2020

That might include other Product managers, and also people from different teams, such as Customer Success managers. Your Customer Success team may want to check on the status of a customer’s feature request. There’s also another group of people who you might want to give roadmap access to: Your customers.

Feedback Software 103

Feedback Software Roadmap Customer Feedback User Testing 103

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. What’s digital analytics?

Data Visualization 78

Data Visualization Analytic Tools Embedded Analytics Feedback Software 78

Gainsight

FEBRUARY 3, 2020

Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. For example, let’s say a customer’s health drops. So what have we been up to in 2019?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. Users like Brett: A Mixpanel power user. Users like Brett: A Mixpanel power user.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Userpilot

NOVEMBER 1, 2021

If you've ever heard the term "user onboarding " and felt confused as to what it meant, you're not alone. Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. Allow us to share our understanding of user onboarding with you.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 89

Amplitude

JUNE 23, 2020

Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Visit our docs , or watch this demo to see how it works: Historical Count. It helps you find and analyze the milestones that propel users on their journey to becoming a high-value customer. Stacked Bar Chart. Appcues Integration.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

The Product Coalition

AUGUST 16, 2020

SplitShire-London-Collection-210062 When I work with companies on sharpening the value proposition and refining the product strategy, one of our information sources for the process is their existing customers. This is where I find myself saying that in this case the prospect might not turn into a customer, and it’s OK.

User Testing 164

User Testing Customer Experience Customer Feedback Product Strategy 164

Alchemer Mobile

JANUARY 12, 2021

It’s common knowledge that loyalty programs work wonders to keep customers coming back time and time again. Mobile loyalty programs work because they: Retain and engage customers better: Gamification through points and achievements keeps people coming back to the app time and time again. So, why is this? Create a business case.

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

Amplitude

AUGUST 7, 2020

Through working with our customers we’ve learned that great product teams each have common Amplitude workflows, regardless of their industry or company size. This saves time for experienced Amplitude users who want to repurpose previous charts, and for admins looking to share Amplitude best practices at scale. New in Collaboration.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Dashboard 52

Userpilot

APRIL 10, 2023

Both models allow users to experience the product value without satisfying all their needs. The benefits of the freemium model include lower customer acquisition costs and access to vast amounts of customer data. Contextual upgrade prompts are more likely to convert users because they appear when the user experiences the need.

Feedback Software 74

Feedback Software Analytic Tools User Testing Strategy 74

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

The Product Coalition

NOVEMBER 12, 2019

Agile works by breaking projects down into little bits of functionality, usually called user stories, prioritizing them, and then continuously delivering them in short cycles called Iterations or Sprints. QA review means it’s done and ready for user testing. Create Your User Stories to Answer “Why Are We Building This?”

Agile 60

Agile User Testing Feedback Software Analytic Tools 60

The Product Coalition

JUNE 17, 2020

2020 is only halfway done, but it already was a big year for Product Management. One of the most powerful things Product Managers rely on for growth in 2020,?—?when when retail and in-person customer communication has transformed?—?is is the Digital Content and its influence over the customers.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

ProductPlan

MARCH 10, 2020

Happiness Insights for Successful Product Management Careers. According to our 2020 product management survey, 68% of product managers rank their happiness with the job a 4 or 5 on a five-point scale. Semick also warned against obsessing over feedback , saying you don’t have to track every iota of input. “If

Customer Feedback 64

Customer Feedback Product Management Product Manager Feedback Software 64

The Product Coalition

SEPTEMBER 9, 2021

Think back to the way business was conducted in 2020. 78% of organizations reported that they used video communications to engage with customers, while 98% agreed that customer communications via video accelerated more than other channels during the pandemic. At the same time, in the development world, nothing’s set in stone.

Reporting Tools 104

Reporting Tools Feedback Software Customer Communications Customer Experience 104

Gainsight

JANUARY 20, 2021

It’s a way to foster relationships in our personal lives and comes in handy with our customers. . You’d be surprised how the basics of listening that we’ve grown up learning can also be applied to our customers. Gainsight’s customer experience solution has made strides in the last year, and you’re invited to check it out.

Feedback Software 59

Feedback Software Customer Feedback Customer Experience User Testing 59

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. Users like Brett: A Mixpanel power user. Users like Brett: A Mixpanel power user.

Data Visualization 59

Data Visualization Customer Experience Feedback Software Onboarding KPIs 59

Mixpanel

DECEMBER 1, 2020

Here at Mixpanel, we aim to listen to our customers just as we encourage you to listen to yours. As 2020 draws to a close, we wanted to highlight, in no particular order, our most popular #WhatsNewWednesday posts of the year (to date) to help you do more with Mixpanel. In 2020, we enhanced our Funnels and Flows reports with ID merge.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Customer Experience 66

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. They also asked a lot of eye-opening questions — both about the current state of customer testing and what’s in store for the future.

Feedback Software 72

Feedback Software Analytic Tools Research Software Reporting Tools 72

Business of Software Conference

NOVEMBER 30, 2020

From pitches that drown customers in a word-soup of features, to high-concept vision pitches that leave customers confused and sceptical – many companies struggle to connect authentically with customers in a way that generates deals. April Dunford BoS USA Online 2020 from Business of Software Conference. Upcoming Events.

Research Software 64

Research Software User Testing Positioning Product Research 64

Gainsight

JUNE 8, 2022

Doesn’t sound like the best customer experience, does it? Whether it’s food at a restaurant, or a software platform for an SaaS company, delivering an incredible product is the most important part of the customer experience. Not that we’re advocating for a poor customer experience in the other aspects of your business!

Customer Experience 59

Customer Experience Feedback Software Analytic Tools Product Research 59

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 88

Analytic Tools Data Visualization Research Software Feedback Software 88

Gainsight

NOVEMBER 27, 2019

Your 2020 Customer Success Strategy. Your Customer’s 2020 Success Strategy. If you sell one-year contracts, your customers. customers’ natural tendency is toward churn. customers’ natural tendency is toward churn. But when it comes to your customers, you. programmatically.

Customer Experience 59

Customer Experience Customer Feedback Data Visualization Technology 59

Atlassian

JANUARY 27, 2022

In 2020, with the announcement of TEAM Anywhere , we committed to a new way of working: the majority of our team members – many of whom were office-based before the pandemic – can now choose to work from anywhere. The Estimator has revealed some fascinating insights for management and employees alike. Related Article. In Technology.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Usersnap

JULY 1, 2019

According to ThinkJar ’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience. As a product owner, UI/UX designer or a marketer, we are all working to optimize the website experience and bring in more customers. How can you measure the quality of user experiences? Where do you start?

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Sounds good?

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. On-premise software management tends to involve more client-specific customization because each client installs their own version of the software.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 6, 2021

Product marketing teams can help with product adoption , user retention , and customer expansion by flattening the learning curve and helping customers understand and experience the value of the product. Standardize terminology and share assets like user personas to ensure synergy across all teams. Conclusion.

Research Software 95

Research Software Feedback Software Product Marketing Marketing 95