Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

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Feedback Software Research Software Customer Experience User Testing 206

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Retail & Shopping.

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Feedback Software Product Research User Testing Feedback Loop 147

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. Feedback collection (Typeform, Feedier). User testing (UserTesting, Userfeel).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Alchemer Mobile

OCTOBER 8, 2020

Google recently announced big changes to its Play Store in-app review API. The changes will have a sweeping impact on how app publishers prompt for ratings and feedback, as well as changes in what consumers expect from experiences with their favorite Android apps. Ability to rate and review inside Android apps.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Customers are evolving, and so should your CX practices. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

SEPTEMBER 14, 2022

Learn about your customer- who is your target audience? Look back and learn- collect feedback and improve. Boosting customer retention. Source: 2020 State of Product Marketing report. Learn about your customer. You can’t launch a product successfully if you don’t understand your target customer.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. Mastering Product Experience in SaaS ( Watch the webinar recording ). How to Discover and Define Your Power Users ( Watch the webinar recording ). In-App Engagements and Product Communications.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Gainsight

MARCH 2, 2022

One of the biggest—and most encouraging—trends we’ve seen over the past 18 months is that companies are no longer lavishing their customer success investments only on their highest-roller enterprise customers. . More and more businesses are realizing that taking care of all of their customers reaps huge dividends.

Customer Experience 98

Customer Experience User Testing Customer Feedback Product Research 98

Centercode

MARCH 25, 2021

Early tech companies first discovered back then what is common knowledge nowadays: If you get targeted users to provide product feedback, you can turn that data into insights and action items for Product and Engineering. Let’s Talk Tools. So where do tools come in? Why the Rise in Tool Usage?

Product Research 59

Product Research User Testing Data Visualization Reporting Tools 59

The Product Coalition

MAY 9, 2020

According to a report by Sensor Tower , TikTok was the 2nd most downloaded app of 2019. Over the last few days, I’ve been exploring TikTok and below are my key takeaways on what’s driving the app’s growth. Easier onboarding for new users ?—?One One of the biggest challenges for social networks is to provide value to a new user.

Product Research 78

Product Research Feedback Loop User Testing Feedback Software 78

Surya Suravarapu

FEBRUARY 13, 2020

Direction and speed are two essential parameters for anything we do; very much applicable if you are in the business of software development. Source: ProductPlan’s Product Management 2020 Report). A product is about customer's desirability/usability, business viability, and technology's feasibility. I know the feeling.

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Reporting Tools Feedback Software Product Research User Testing 52

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Cart abandonment survey.

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Feedback Software User Testing Customer Feedback Product Research 246

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Indicative

JANUARY 14, 2021

We get it—retaining your customers is hard work. When it comes to mobile, health and fitness apps boast the highest retention rates of any category. However, a recent uptick in demand thanks to the effects of the COVID-19 pandemic notwithstanding, user growth in the segment has slowed in recent years. Enter Cohort Analysis.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Indicative

JUNE 1, 2020

year-over-year growth in 2020. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. Indicative’s customer journey tools help you visualize a variety of conversion paths. How old are they? .

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Data Visualization User Testing Marketing Customer Feedback 129

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. Join the 25th Hands-on Agile meetup on August 20, 2020, to explore the virtual Ecocycle Planning. ?? Do you want to get this article in your inbox?

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Agile Reporting Tools Feedback Software Systems Review 83

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. As the market changes, product management and a focus on the voice of the customer must become core consulting capabilities. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. As the market changes, product management and a focus on the voice of the customer must become core consulting capabilities. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. I love what you can do online and how technology shapes our world.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Expressed customer emotion. and Health Insurance.

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Healthcare User Testing Feedback Software Product Research 262

The Basics of Product Management

JULY 21, 2020

The Jio Glass was announced on 16 July, 2020. How can an oil company pivot to technology? In fact, even the video promotes this smart glass as an essential tool for effective team management. But, the Google Glass never really captured the user imagination. Reliance Jio Glass. The Apple iPhone was a game changer in 2007.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

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Feedback Software Analytic Tools Research Software Product Research 264

Modus Create

APRIL 10, 2019

In other words, if digital transformation is an umbrella term that covers transitioning to Agile, committing to DevOps, and rethinking the organization’s relationship with their clients to be more customer-centric, then design transformation is likely the umbrella’s struts, ribs, and shaft. See you all in New Orleans in 2020!

Customer Experience 69

Customer Experience Reporting Tools Customer Feedback Product Research 69

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Digital products allow companies to easily collect customer feedback in-app.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Agile Velocity

MAY 20, 2020

I appreciate the concept of the “business operating system” and balancing the agile enterprise. This is, of course, all very subjective, but it may be a valuable tool to help tune decisions and prioritize areas of need. . Rather than predict the unpredictable, agile leaders build rapid feedback loops.”.

Agile 77

Agile Feedback Software Data Visualization Research Software 77

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Video, Slides, & Transcript below. Upcoming Events.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Customer behaviors and preferences are shifting daily – as are their emotions. By simply asking customers, “Why did you choose this score?”

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In order to best support both speed and safety AS WELL AS business impact, you want your development teams and your customers driving your decision making. But how do you control for safety at speed? However, it certainly slows things down. The second half?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Intercom, Inc.

OCTOBER 29, 2020

Here are a few quick takeaways: Focus on your customers. Make it easy for customers to talk to you, and vice versa. Frequent touch points and positive interactions will create strong relationships and build customer loyalty. Short on time? It’s much harder to grow a business without loyalty.

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Feedback Software Research Software Reporting Tools User Testing 209

Amplitude

APRIL 13, 2021

The idea of listening to customers is as old as business itself. Over time that practice, formalized as “Voice of Customer” (VoC), has come to include interviews, surveys, and focus groups. When it comes to understanding and improving customer experience, there is no question that feedback is important.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

Usersnap

JULY 1, 2019

According to ThinkJar ’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience. As a product owner, UI/UX designer or a marketer, we are all working to optimize the website experience and bring in more customers. How can you measure the quality of user experiences? Where do you start?

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

The Product Coalition

DECEMBER 8, 2020

The Product Owner Theses A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner. Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’?—?as as in being the guardian of the Product Backlog?

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The post How Product Management is Evolving: Findings from the 2020 PM Insights Report appeared first on Feedback Loop.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The post How Product Management is Evolving: Findings from the 2020 PM Insights Report appeared first on Feedback Loop.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Business of Software Conference

AUGUST 1, 2019

This September there are 7 returning speakers at Business of Software. BoS USA 2019 BoS Europe 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? This Year: Customer Onboarding – The Key To Happy Customers. Unsubscribe anytime.

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Feedback Software Research Software User Testing Product Research 8