Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. It used to be that board members didn’t concern themselves with product experience, but now that the entirety of SaaS revolves around product, they’re beginning to take a more hands-on role.

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Usersnap

APRIL 2, 2020

This is where a customer feedback tool can help. What is a customer feedback tool. A customer feedback tool is a software solution designed to help businesses collect, measure, and analyze customer feedback, as well as make data-driven decisions based on that feedback.

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Usersnap

APRIL 2, 2020

This is where a customer feedback tool can help. What is a customer feedback tool. A customer feedback tool is a software solution designed to help businesses collect, measure, and analyze customer feedback, as well as make data-driven decisions based on that feedback.

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Alchemer Mobile

OCTOBER 8, 2020

Google recently announced big changes to its Play Store in-app review API. The changes will have a sweeping impact on how app publishers prompt for ratings and feedback, as well as changes in what consumers expect from experiences with their favorite Android apps. Ability to rate and review inside Android apps.

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Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. Feedback collection (Typeform, Feedier). These are must-have for any PM.

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Product Talk

JANUARY 8, 2020

This is the 2020 version. Investing in More Teams in 2020: How We Might Learn Together. My primary professional goal in 2020 is to increase the number of people who have access to the Continuous Discovery Habits curriculum. a product manager, a designer, and a software engineer with shared responsibility for a product).

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Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. Customers are evolving, and so should your CX practices.

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Userpilot

SEPTEMBER 14, 2022

Look back and learn- collect feedback and improve. Source: 2020 State of Product Marketing report. Especially for SaaS companies that will offer a new solution to the market, the positioning statement must be clear and concise. Imagine you have created a tool that helps with building CVs. Market Research.

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Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. Mastering Product Experience in SaaS ( Watch the webinar recording ). In-App Engagements and Product Communications. In-App Engagement Kit (ebook). Product Experience 101.

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The Product Coalition

MAY 9, 2020

According to a report by Sensor Tower , TikTok was the 2nd most downloaded app of 2019. Over the last few days, I’ve been exploring TikTok and below are my key takeaways on what’s driving the app’s growth. Such smartly designed feedback loops allow Tiktok to incentivize the desired user behavior. What Makes TikTok Tick?

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Surya Suravarapu

FEBRUARY 13, 2020

Direction and speed are two essential parameters for anything we do; very much applicable if you are in the business of software development. Source: ProductPlan’s Product Management 2020 Report). A product is about customer's desirability/usability, business viability, and technology's feasibility. I know the feeling.

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The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. Join the 25th Hands-on Agile meetup on August 20, 2020, to explore the virtual Ecocycle Planning. ?? Do you want to get this article in your inbox?

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Centercode

MARCH 25, 2021

Early tech companies first discovered back then what is common knowledge nowadays: If you get targeted users to provide product feedback, you can turn that data into insights and action items for Product and Engineering. Let’s Talk Tools. So where do tools come in? Why the Rise in Tool Usage? It’s two-fold.

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Gainsight

MARCH 2, 2022

San Francisco-based Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. When our CEO, Steve Tzikakis, joined in 2020, he made huge investments in our customer success efforts. Digital-Touch CS Is an Inside Job. “To

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Customer Experience User Testing Customer Feedback Product Research 98

Surya Suravarapu

FEBRUARY 27, 2020

link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types.

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Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win.

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Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

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Feedback Software User Testing Customer Feedback Product Research 246

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Clients are demanding speed, more targeted consumer feedback, and faster iteration cycles for new concept ideas. Here are three of my favorites: 1.

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DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Clients are demanding speed, more targeted consumer feedback, and faster iteration cycles for new concept ideas. Here are three of my favorites: 1.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

The Basics of Product Management

JULY 21, 2020

The Jio Glass was announced on 16 July, 2020. How can an oil company pivot to technology? In fact, even the video promotes this smart glass as an essential tool for effective team management. Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019.

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Technical Review Software Review Feedback Software Product Research 52

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. . Let’s walk through a simple example.

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User Testing Data Visualization Customer Experience Analytic Tools 91

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

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Feedback Software Analytic Tools Research Software Product Research 264

Agile Velocity

MAY 20, 2020

I appreciate the concept of the “business operating system” and balancing the agile enterprise. This is, of course, all very subjective, but it may be a valuable tool to help tune decisions and prioritize areas of need. . Rather than predict the unpredictable, agile leaders build rapid feedback loops.”.

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DISQO

JANUARY 31, 2020

million for 30 seconds, Planter’s agency took what some might consider a leap of faith when they made the decision to kill off their 104-year-old mascot, Mr. Peanut, in a fiery crash on January 22, 2020. They wanted the ad to strike an emotional tone that would set themselves apart from other brands in 2020.

User Testing 52

User Testing Entertainment Feedback Loop Feedback Software 52

DISQO

JANUARY 31, 2020

million for 30 seconds, Planter’s agency took what some might consider a leap of faith when they made the decision to kill off their 104-year-old mascot, Mr. Peanut, in a fiery crash on January 22, 2020. They wanted the ad to strike an emotional tone that would set themselves apart from other brands in 2020.

User Testing 52

User Testing Entertainment Feedback Loop Feedback Software 52

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Summary of Healthcare Apps in 2021. and Health Insurance.

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Indicative

JUNE 1, 2020

year-over-year growth in 2020. The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making. Indicative’s customer journey tools help you visualize a variety of conversion paths. How can we improve the efficiency of our conversion funnels?

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Data Visualization User Testing Marketing Customer Feedback 129

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. PLG companies can spend less on customer acquisition also because of product virality inherent in some SaaS products. Digital products allow companies to easily collect customer feedback in-app. Dive in to find out!

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Feedback Software Analytic Tools Data Visualization Customer Experience 97

Modus Create

APRIL 10, 2019

Design thinking, systems thinking, critique, customer interviews and observation, and frequent feedback loops throughout the product development process will likely lead to more useful, sustainable products that customers will love. See you all in New Orleans in 2020!

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Usersnap

MAY 26, 2020

Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. I love what you can do online and how technology shapes our world.

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Feedback Software User Testing Customer Feedback Research Software 98

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? and a few other technologies. Upcoming Events. Transcript.

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Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. But how do you control for safety at speed? The second half?

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Analytic Tools Feedback Software Software Review Weak Development Team 105

Intercom, Inc.

OCTOBER 29, 2020

If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Then, I moved to Intuit and worked there for 14 years.

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Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback.

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Amplitude

APRIL 13, 2021

And, in more recent years, there has been an effort to bring those techniques online with post-purchase intercept questionnaires, feedback forms, and follow-up emails. When it comes to understanding and improving customer experience, there is no question that feedback is important. That’s a major problem.

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The Product Coalition

DECEMBER 8, 2020

Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’?—?as The Product Owner is capable of thinking in systems to deal with complexity and uncertainty. Source: Scrum Guide 2020.) Source: Scrum Guide 2020.) The Product Owner is also the most vulnerable Scrum role.

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Usersnap

JULY 1, 2019

And how to analyze the feedback? Feedback as the root of experience optimization. You need to ask your customers for feedback to find out the reason. Start the process with a quick, easy and intuitive rating feedback. With micro-interactions, you can collect website experience feedback on specific pages and features.

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