Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. Feedback collection (Typeform, Feedier). These are must-have for any PM.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Intercom, Inc.

NOVEMBER 3, 2022

Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed. It’s nice to be back out there. Natasha: It really is. Liam: Totally.

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Feedback Software Research Software Customer Experience User Testing 206

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Retail & Shopping.

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Feedback Software Product Research User Testing Feedback Loop 147

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. It used to be that board members didn’t concern themselves with product experience, but now that the entirety of SaaS revolves around product, they’re beginning to take a more hands-on role.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Alchemer Mobile

OCTOBER 8, 2020

Google recently announced big changes to its Play Store in-app review API. The changes will have a sweeping impact on how app publishers prompt for ratings and feedback, as well as changes in what consumers expect from experiences with their favorite Android apps. Ability to rate and review inside Android apps.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Indicative

JUNE 1, 2020

Analysts predict that lockdown measures will yield higher consumer spending on games, with a 13.3% year-over-year growth in 2020. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. How old are they? .

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Data Visualization User Testing Marketing Customer Feedback 129

Userpilot

SEPTEMBER 14, 2022

Look back and learn- collect feedback and improve. Source: 2020 State of Product Marketing report. Using data from your research, you can create customer personas – detailed profiles of your ideal customers. Imagine you have created a tool that helps with building CVs. Market Research. Product Development.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. Mastering Product Experience in SaaS ( Watch the webinar recording ). Product Analytics. 3 Essential Reports That Will Answer Your Product Usage Questions. In-App Engagements and Product Communications.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. Customers are evolving, and so should your CX practices. Get inspired by Klaus-M.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Centercode

MARCH 25, 2021

Early tech companies first discovered back then what is common knowledge nowadays: If you get targeted users to provide product feedback, you can turn that data into insights and action items for Product and Engineering. The evidence of this need was made clear in the data from our most recent industry survey.

Product Research 59

Product Research User Testing Data Visualization Reporting Tools 59

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. . Let’s walk through a simple example.

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User Testing Data Visualization Customer Experience Analytic Tools 91

The Product Coalition

MAY 9, 2020

According to a report by Sensor Tower , TikTok was the 2nd most downloaded app of 2019. Over the last few days, I’ve been exploring TikTok and below are my key takeaways on what’s driving the app’s growth. Such smartly designed feedback loops allow Tiktok to incentivize the desired user behavior. Source: Metro.co.uk

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Product Research Feedback Loop User Testing Feedback Software 78

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win.

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Product Research Feedback Software User Testing Customer Feedback 52

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

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Feedback Software Analytic Tools Research Software Product Research 264

Agile Velocity

MAY 20, 2020

I appreciate the concept of the “business operating system” and balancing the agile enterprise. This is, of course, all very subjective, but it may be a valuable tool to help tune decisions and prioritize areas of need. . Rather than predict the unpredictable, agile leaders build rapid feedback loops.”.

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Agile Feedback Software Data Visualization Research Software 77

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

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Feedback Software User Testing Customer Feedback Product Research 246

Surya Suravarapu

FEBRUARY 27, 2020

link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types.

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Feedback Software Product Research Reporting Tools Research Software 52

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Video, Slides, & Transcript below. Upcoming Events.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Basics of Product Management

JULY 21, 2020

The Jio Glass was announced on 16 July, 2020. How can an oil company pivot to technology? Reliance Jio was launched initially as a telecom company with the aim to provide affordable smartphone and dirt cheap data. In fact, even the video promotes this smart glass as an essential tool for effective team management.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. PLG companies can spend less on customer acquisition also because of product virality inherent in some SaaS products. The self-service model reduces customer dependence on your sales and customer success team , which reduces their workloads.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Usersnap

MAY 26, 2020

Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. I love what you can do online and how technology shapes our world.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Data included: Ratings and reviews. and Health Insurance.

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Healthcare User Testing Feedback Software Product Research 262

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. But how do you control for safety at speed? The second half?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback.

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User Testing Product Research Feedback Software Data Visualization 246

Amplitude

APRIL 13, 2021

And, in more recent years, there has been an effort to bring those techniques online with post-purchase intercept questionnaires, feedback forms, and follow-up emails. When it comes to understanding and improving customer experience, there is no question that feedback is important. There is also the matter of assessing their impact.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

Usersnap

JULY 1, 2019

And how to analyze the feedback? Feedback as the root of experience optimization. Google Analytics is great, and absolutely essential, for viewing website performances. You need to ask your customers for feedback to find out the reason. Start the process with a quick, easy and intuitive rating feedback.

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Business of Software Conference

AUGUST 1, 2019

This September there are 7 returning speakers at Business of Software. BoS USA 2019 BoS Europe 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? This Year: The Feedback Loop – How To Create A Culture Of Feedback (Workshop).

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

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Feedback Software User Testing Customer Feedback Data Visualization 119

DISQO

MARCH 3, 2020

We recently surveyed more than 550 product people for our 2020 Product Management Insights Report and found a profound evolution in the role. The data from our 2020 report shows the field is beginning to undergo another major evolution. A lot has changed since then.

Product Research 52

Product Research Data Visualization Reporting Tools User Testing 52

DISQO

MARCH 3, 2020

We recently surveyed more than 550 product people for our 2020 Product Management Insights Report and found a profound evolution in the role. The data from our 2020 report shows the field is beginning to undergo another major evolution. A lot has changed since then.

Product Research 52

Product Research Data Visualization Reporting Tools User Testing 52

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Predict business growth.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.

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Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208