Usersnap

APRIL 2, 2020

This makes it crucial that you work on improving your product or service, as well as providing a better experience for your customers. To be able to do this, you need to know how customers feel about your product and the service you provide, as well as find out what you could do to improve. What is a customer feedback tool.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. The good news: You can tap into that growth with your product. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Product Talk

JANUARY 8, 2020

This is the 2020 version. Doing one of my favorite things—presenting at Mind the Product. Over the past six years, I’ve developed and honed my Continuous Discovery Habits curriculum by reading and writing about the best research on problem-solving , decision-making , and critical thinking. Doing My Best Work. Tweet This.

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Product Research Workshop Books Events 138

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver. It’s nice to be back out there. Natasha: It really is.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Usersnap

APRIL 2, 2020

This makes it crucial that you work on improving your product or service, as well as providing a better experience for your customers. To be able to do this, you need to know how customers feel about your product and the service you provide, as well as find out what you could do to improve. What is a customer feedback tool.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

Centercode

MARCH 25, 2021

It’s been decades since product developers first started using beta testing. Early tech companies first discovered back then what is common knowledge nowadays: If you get targeted users to provide product feedback, you can turn that data into insights and action items for Product and Engineering.

Product Research 59

Product Research User Testing Data Visualization Reporting Tools 59

Userpilot

SEPTEMBER 14, 2022

Knowing how to launch a product successfully is no easy feat – it takes careful planning, execution, and coordination. But when done right, a product launch can significantly succeed your business. So, how do you go about launching a product successfully? Write a positioning statement- how is your product different?

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Product Research Feedback Software Research Software Product Marketing 98

Alchemer Mobile

OCTOBER 8, 2020

Google recently announced big changes to its Play Store in-app review API. The changes will have a sweeping impact on how app publishers prompt for ratings and feedback, as well as changes in what consumers expect from experiences with their favorite Android apps. Ability to rate and review inside Android apps.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. Customers are evolving, and so should your CX practices. What do the 3 have in common?

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Surya Suravarapu

FEBRUARY 13, 2020

You have a business outcome in mind and started on a venture to build or enhance a product. Direction and speed are two essential parameters for anything we do; very much applicable if you are in the business of software development. Source: ProductPlan’s Product Management 2020 Report). What is a Product?

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Reporting Tools Feedback Software Product Research User Testing 52

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ).

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Analytic Tools Customer Experience Data Visualization Feedback Software 52

The Product Coalition

MAY 9, 2020

According to a report by Sensor Tower , TikTok was the 2nd most downloaded app of 2019. Over the last few days, I’ve been exploring TikTok and below are my key takeaways on what’s driving the app’s growth. Such smartly designed feedback loops allow Tiktok to incentivize the desired user behavior. What Makes TikTok Tick?

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Product Research Feedback Loop User Testing Feedback Software 78

Gainsight

OCTOBER 14, 2020

Welcome to Day 1 of Pulse for Product, our inaugural event geared towards those in product management roles. With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Yes, you read that right.

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Product Research Feedback Software User Testing Customer Feedback 52

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. And Fortune 500 clients rely on them to help with these digital transformation projects,” I explained on a recent episode of This is Product Management.

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DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. And Fortune 500 clients rely on them to help with these digital transformation projects,” I explained on a recent episode of This is Product Management.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Surya Suravarapu

FEBRUARY 27, 2020

Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior. They want to know what the product does for them. If you are in the business of building products, do yourself a favor -- read @alanklement 's 'When Coffee and Kale Compete.'

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. Join the 25th Hands-on Agile meetup on August 20, 2020, to explore the virtual Ecocycle Planning. ?? Do you want to get this article in your inbox?

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Gainsight

MARCH 2, 2022

San Francisco-based Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. When our CEO, Steve Tzikakis, joined in 2020, he made huge investments in our customer success efforts.

Customer Experience 98

Customer Experience User Testing Customer Feedback Product Research 98

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

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Feedback Software Analytic Tools Research Software Product Research 264

Indicative

JUNE 1, 2020

year-over-year growth in 2020. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. Indicative’s customer journey tools help you visualize a variety of conversion paths. Celebrate first team win.

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Data Visualization User Testing Marketing Customer Feedback 129

The Basics of Product Management

JULY 21, 2020

However, it is important to note that the market for these products is still unproven. The right product strategy is necessary to make the smart glass product a success. However, the product roadmap continues to remain hazy. The Jio Glass was announced on 16 July, 2020. How can an oil company pivot to technology?

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. . Let’s walk through a simple example.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

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Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Summary of Healthcare Apps in 2021. and Health Insurance.

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Modus Create

APRIL 10, 2019

To successfully undergo an organization’s digital transformation, companies must evolve their approach to product development leadership, elevate their design maturity, and explore their culture and structure to better understand where to prioritize what must change first. Are You and Your Organization Ready for Design Transformation?

Customer Experience 69

Customer Experience Reporting Tools Customer Feedback Product Research 69

Userpilot

OCTOBER 20, 2023

There is a lot of buzz around product-led growth. This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. What is product-led growth?

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Feedback Software Analytic Tools Data Visualization Customer Experience 98

Usersnap

MAY 26, 2020

Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. I love what you can do online and how technology shapes our world.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? and a few other technologies. Upcoming Events. Transcript.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Go beyond NPS as a core KPI.

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User Testing Product Research Feedback Software Data Visualization 246

The Product Coalition

DECEMBER 8, 2020

The following 58 Product Owner theses describe the PO role from a holistic product creation perspective. They cover the concept of the Product Owner role, product discovery, how to deal with external and internal stakeholders, product portfolio and product roadmap planning, and the Product Backlog refinement.

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. From a technical perspective, your developers have a better idea of what’s in a release, whether interdependencies exist, and whether it’s been tested, than any change advisory board. But how do you control for safety at speed? The second half? Not so much!

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Analytic Tools Feedback Software Software Review Weak Development Team 105

Amplitude

APRIL 13, 2021

Over time that practice, formalized as “Voice of Customer” (VoC), has come to include interviews, surveys, and focus groups. And, in more recent years, there has been an effort to bring those techniques online with post-purchase intercept questionnaires, feedback forms, and follow-up emails. A lot has changed since then.

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Data Visualization Product Research User Testing Analytic Tools 105

Intercom, Inc.

OCTOBER 29, 2020

Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough.

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Feedback Software Research Software Reporting Tools User Testing 209

Usersnap

JULY 1, 2019

According to ThinkJar ’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience. As a product owner, UI/UX designer or a marketer, we are all working to optimize the website experience and bring in more customers. And how to analyze the feedback? But what defines a good experience?

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Data Visualization User Testing Customer Experience Product Research 75

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The survey of more than 550 product leaders and managers from startups and large organizations in the U.S.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The survey of more than 550 product leaders and managers from startups and large organizations in the U.S.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Business of Software Conference

AUGUST 1, 2019

This September there are 7 returning speakers at Business of Software. Read on below to find great talks about: Optimising for Product-Market Fit. BoS USA 2019 BoS Europe 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Unsubscribe anytime.

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