Userpilot

AUGUST 31, 2021

Here are five elements to include in a release notes template: Header: Product name, release number, date of release, and who the release notes were prepared by. <Bug fixes> Bug fixes for issues customers have reported ordered by level of impact to users. A tool called Releasenotes.io Releasenotes.io 4 – Blog. #1

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Gainsight

JANUARY 12, 2021

As a result, the customers we work with tend to be aspirational, a self-service, scrappy group. One type of webinar is office hours, where product experts run online demos in a live environment to show daily users how to use our products. Webinars : In 2019, we hosted one webinar for customers, and in 2020 we hosted twenty-six.

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User Testing Webinar Onboarding KPIs Technical Review 59

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) The freemium business model is great for SaaS because it can help boost growth, build your brand, collect user data and test your product. Self-service -There are low overhead costs for supporting free users.

User Testing 98

User Testing B2C Reporting Tools Customer Experience 98

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. We’d ask a team, “What tools do you use at work?”

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Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Analytics & Experimentation. What Was New in Userpilot in 2020.

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Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] But like any tool, Scrum has its benefits and limitations. Use the data you gather to validate your decisions and generate new ideas.

Product Research 343

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Indicative

DECEMBER 2, 2020

Winter is coming and our engineers continue to develop new features to unlock customer insights. We made it easier to sort results by cohort generations or user property breakouts for more targeted insights. Return the sheet to your CSM to easily update your Data Dictionary. Check it out. Download Events and Properties View.

Feedback Software 110

Feedback Software Customer Feedback Data Visualization User Testing 110

Indicative

SEPTEMBER 8, 2020

We hope you enjoyed your holidays and we’re at your service as we enter the September business rush. Indicative is making it easier to share your query results with a new addition to our reporting suite, available for Enterprise customers. Try it out in Dashboards ! More ways to send your data to Indicative!

Data Visualization 59

Data Visualization Reporting Tools Feedback Software User Testing 59

Indicative

SEPTEMBER 8, 2020

We hope you enjoyed your holidays and we’re at your service as we enter the September business rush. Indicative is making it easier to share your query results with a new addition to our reporting suite, available for Enterprise customers. Try it out in Dashboards ! More ways to send your data to Indicative!

Data Visualization 52

Data Visualization Reporting Tools Feedback Software User Testing 52

Mixpanel

JULY 7, 2020

It’s no secret that Mixpanel has changed a lot in the last 12 months, and—based on customer feedback and our own user data—for the better. With all of this change, we knew it was time for us to build a new definition of user value in 2020—one that directly aligns with how we measure our own success as a business. Source: @bretthellman.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Indicative

NOVEMBER 5, 2020

Still, we’re laser-focused on delivering you more security, self-service, faster customer analytics. Even more ways to send your data to Indicative! Now, we welcome Snowflake customers to send their data to Indicative for fast, user-friendly customer analytics. Election and coronavirus continuing to hamper growth.

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Data Visualization Analytic Tools Feedback Software User Testing 103

Userpilot

JULY 20, 2021

Taking your time to analyze your engagement rate will give you unique insights into positioning your product in the future. For instance, a social media scheduling tool will consider these as engagements: A customer links their social media accounts. Get a Userpilot Demo and see how easy it can be! Sales approach. Stickiness.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Mixpanel

JULY 7, 2020

It’s no secret that Mixpanel has changed a lot in the last 12 months, and—based on customer feedback and our own user data—for the better. With all of this change, we knew it was time for us to build a new definition of user value in 2020—one that directly aligns with how we measure our own success as a business. Source: @bretthellman.

Data Visualization 59

Data Visualization Customer Experience Feedback Software Onboarding KPIs 59

Userpilot

FEBRUARY 14, 2021

on marketing in 2020. Date-driven product marketing calls for collecting user data and personalizing in-app user experience based on that data. modals can be a great tool to push your users down their user journey and even drive sales. What SaaS Growth strategies work best in 2021? in ARR, spent $439,000,000 (!)

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Userpilot

NOVEMBER 1, 2021

Our State of SaaS Onboarding report for 2021 found that 96% of SaaS businesses are using at least 1 in-app onboarding element. The most important strategic insight I would give to anyone looking to boost their onboarding is that segmentation is absolutely essential. Greet your customer by their first name.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Mixpanel

MAY 5, 2021

He was the Director of Product at Slack, focused on growth in the freemium, self-service business. “Joining an All Hands meeting to demo a new feature is always going to feel better than coming to the meeting as the grim reaper saying, ‘We killed this feature.’ ” which we’ll cover next.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Gainsight

DECEMBER 18, 2020

percent for private SaaS companies with ARR over $5M in 2020. The data is a significant indicator that companies need to pay more attention to retention rates and other metrics to survive. This metric is the annualized amount that customers pay you for your product or service on a recurring basis. That is an increase of 18.5

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Userpilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. Again…Why? Else : “There’s a lot of bias.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. Account Attributes are descriptive data (or metadata) associated with a record or user profile. By recording the user’s name as an Account Attribute, for example, it is possible to deliver a more personalized experience.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

MARCH 18, 2021

Numerous studies have found that humans find variable rewards more gratifying than predictable ones. Variable reward: As discussed earlier, humans find variable rewards more gratifying than predictable ones. Variable rewards : We’ve already discussed how these can be more addictive than predictable rewards. Variable rewards.

Research Software 105

Research Software Data Visualization Product Research Product Management 105

Business of Software Conference

MAY 21, 2020

So, whether that’s drug delivery in Ethiopia, cash transfers in Kenya, or maternal services in Bangladesh, we want them to be able to say that the amount of money that was spent resulted in exactly how many individuals were treated. Our precision data helps our partners maximise the impact of the resources that they are committing.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

NOVEMBER 12, 2019

BoS Europe 2020 BoS USA 2020. As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. Edgar is a social media scheduling and automation tool.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

BoS Europe 2020 BoS USA 2020. As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. Edgar is a social media scheduling and automation tool.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

JANUARY 16, 2020

April is returning to BoS in 2020! BoS Europe 2020 BoS USA 2020. Name me a couple of features. And then they jump into a demo. So they showed me this demo of this thing and it’s cool. Video, Slides, & Transcript below. Upcoming Events. Don't Miss a Thing - Get BoS Updates. That’s it.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

The Product Coalition

SEPTEMBER 20, 2020

Join 650 peers and contribute to the Agile Metrics Survey 2020 Stakeholder Communication Channels During an Agile Transition Do good and talk about it?—?a It is also because of this context that calling the Sprint Review a “sprint demo” does not match its importance for the effectiveness of the Scrum Team.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111

Usersnap

AUGUST 26, 2021

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service. What is customer feedback?

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119