Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . Additionally, an intricate tagging system allows GetAccept to further enrich user profiles and enhance their marketing efforts. For us, that solution is Intercom. Going for growth.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. We have our own Rails app, and we have this external Zuora system.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Modus Create

FEBRUARY 1, 2022

While most applications employ a certain level of log and trace capability, standardization and distributed tracing are especially important in a system of decoupled services. In the case of Log4j, if we know the Java daemon shouldn’t be making outbound calls or connections, we can disrupt the attacker’s kill chain.

Software Review 45

Software Review Systems Review Data Visualization Weak Development Team 45

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. For example, the second bullet says professional experience writing tests and running continuous integration systems. And that means that we waste their time reviewing their CV.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. Scaling in the midst of a global pandemic.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223