Intercom, Inc.

DECEMBER 21, 2021

From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. And yet, here at Intercom, we have been determined to make the most of these difficult times. You can’t always get what you quant: Bringing numbers to life through user research.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion U.S.

Data Visualization 103

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 103

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Innovatemap

SEPTEMBER 1, 2021

According to Fundz , the mean Series A funding round in 2021 so far is around $22.3 Landing funding when a product is already developed and being used by customers begs the question: how can digital product improvements be made without slowing down business? There is no time to stop and evaluate. Or so it may seem.

Customer Communications 52

Customer Communications Customer Experience Healthcare Finance 52

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. So let’s get into it.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. In June 2021, Google confirmed that it will no longer track individuals online via cookies. customers, site visitors, leads). It’s a rich, first-hand source of truth that powers a higher standard of engagement efforts.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. It was 2007, which I realized is 13 years ago, which feels like a very long time. And I was a software developer before. So, I had been building all my own software to run these ad networks.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59