Userpilot

MARCH 11, 2021

Let me be frank: if you’re a SaaS company and you’re not using customer retention management software , you’re missing out. In this article, we’ll look at the best software options SaaS companies have at their disposal to manage customer retention and reduce churn. Why does a SaaS business need customer retention software?

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization User Testing 98

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative’s highest-rated features were also highlighted in G2’s Winter 2021 report: Additional Accolades. Why We’re Leaders.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. Contentsquare reports that 76% of companies using behavioral analytics identify optimization opportunities not possible with traditional analytics alone Contentsquare, 2023.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

UX Planet

JANUARY 29, 2025

Serving as the primary tool for showcasing skills and experience, they have been the gateway to countless career opportunities. However, in todays rapidly evolving job market, where attention spans are shorter and technology drives decisions, traditional resumes are struggling to keepup.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. If you sell software today, there’s a 99.9%

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. AI tools are a must in customer service.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets.

Reporting Tools 100

Reporting Tools Research Software Artificial Inteligence Data Visualization 100

Revulytics

AUGUST 14, 2018

Depending on what you do (product management, software development, etc.), you may call it software usage analytics, runtime intelligence, software business intelligence, or software intelligence (if I missed your favorite please add it in the comments).

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

eG Innovations

MAY 28, 2021

WorkSpaces eliminates the need to procure and deploy hardware or install complex software. Logon Simulators are a common tool used for VDI and digital workspace monitoring. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Indicative

JUNE 4, 2021

Did you like our new Journeys tool? Journeys queries have been optimized for display in Dashboard Widgets. Query menus in the Funnel tool were reported to be buggy. You can help us improve our tools by sharing your thoughts here. . May 2021 Customer Spotlight. May 2021 Customer Spotlight.

Data Visualization 71

Data Visualization Analytic Tools Reporting Tools Feedback Software 71

The Product Coalition

FEBRUARY 24, 2021

Bug Reporting [Part 3] This is Part 3 of a comprehensive guide to product bugs. This part of the guide focuses on product bug reports. Then, through the reports, you’ll see various ways of presenting information so that you and your stakeholders can make good decisions about bugs. Product Bugs: A Comprehensive Guide?—?Bug

Data Visualization 95

Data Visualization Reporting Tools Customer Experience Download 95

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. What is Customer Engagement Software? Benefits of using software for Customer Engagement.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. Service management easily tops the list of essential IT functions. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Amplitude

OCTOBER 14, 2020

Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands. These solutions typically require SQL queries or analyst support, which can’t keep up with the needs of fast-moving teams.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. Cardboard is a wonderful solution suitable for businesses of all kinds.

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. How do Managed Service Providers Function? Definition of an MSP. The rise of MSPs.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

Userpilot

OCTOBER 20, 2021

Which tool is better for the different jobs-to-be-done? Today we’re going to put them head-to-head to see which comes out as the strongest digital adoption platform. Pendo and WalkMe are both digital adoption platforms that help you create user guides for onboarding. Customer segmentation tools. Why are we doing this?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Modus Create

APRIL 13, 2022

As an Atlassian Platinum Solution Partner and an official sponsor, our team at Modus Create attended the entire three-day event. There were multiple sessions and discussions on modern practices, ways customers use and benefit from Atlassian tools. . Atlassian intends to make Atlas the go-to tool for internal company updates. .

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 75

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

eG Innovations

MARCH 1, 2022

When a user called in about poor application performance, there was always the suspicion that the reported issue could be on the user’s end point or in their home network or with their ISP (Internet Service Provider). The Challenge of Help Desk Teams: Lack of Tools and Visibility.

Reporting Tools 52

Reporting Tools Data Visualization Customer Feedback Customer Experience 52

Userpilot

JUNE 14, 2021

In this article, we’ll go over the basics of product analytics, along with the best collection of analytics tools to serve your product needs. McKinsey’s CMO survey found that more than 85% of companies reporting extensive use of customer analytics claimed to achieve a significant value contribution from it. Table of Contents.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Reveal

AUGUST 15, 2022

But is Logi Analytics the right embedded analytics solution for your organization? We are taking a deeper look into the pros and cons of the Logi Analytics embedded analytics solution and introduce you to the #1 Logi Analytics alternative – Reveal. Why choose Reveal? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Gainsight

JUNE 10, 2021

Some of our speakers conducted presentations from great distances, others, especially our keynote speakers, were present at August Hall in San Francisco on June 9th and 10th, 2021. We are beyond elated to announce the 2021 GameChanger Awards! There was especially tremendous excitement around our GameChanger Awards.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. At Gainsight, we launched Horizon AI in 2021.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

OCTOBER 8, 2021

We had a play with some of their tools to save you the trouble of testing them out yourself. Reports allow you to track page views, clicks, events, or guide views related to whichever feature you want. If you sign up for a trial with Pendo, you are asked whether you initially want to explore Behavior Analytics , Dashboards, or Guides.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

Mixpanel

MAY 30, 2022

Though his day jobs as Head of Product & Data at Meltano (spun out from GitLab in 2021) and “Weird Little Data Influencer” on Twitter might seem far apart, Taylor says they’re both more or less about the same thing: building community in the data world. And it doesn’t just stop at providing access to our tools.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools User Testing 110

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. . What is dashboard UI? What Is Dashboard UI?

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. As you go upmarket, you don’t learn better from anyone than your customers on how they want to be sold to, how they want to use and how they want to partner with you to get value out of your tool.”

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Usersnap

AUGUST 20, 2021

You can collect customer feedback in a variety of ways: Messenger tools Social media Email. You can easily write out a generic understanding of what you see in your customer feedback software. That’s why we recommend proper tools that help you receive specific and actionable insights. Better products and services.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

eG Innovations

OCTOBER 11, 2021

A few weeks ago, we had the great pleasure to be involved with and sponsor the Nutanix NEXT event (21 September 2021), where we saw some really exciting announcements around the Nutanix-Citrix Partnership. For those already combining Nutanix and Citrix technologies, this hopefully should mean a better customer experience.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Product Research 52

Business of Software Conference

OCTOBER 14, 2021

The 2021 State of Analytics: How Data Literacy Improves Decision Making report found these conflicting statistics: 84% of application teams think their end users have “high” or “very high” levels of data fluency 10% of users consider themselves data fluent. Simply having access to data is not enough.

Data Visualization 83

Data Visualization Analytic Tools Customer Experience Reporting Tools 83

eG Innovations

JULY 8, 2021

Once you have set up a Log Analytics Workspace you will be able to setup and view various Dashboards or Workbooks in Azure Monitor or use other methods of visualizing and collating the data – for example, Power BI and Graphana are some of the integrations available. Terminal Services. Terminal Services. Terminal Services.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools User Testing 92

eG Innovations

MAY 28, 2021

WorkSpaces eliminates the need to procure and deploy hardware or install complex software. Logon Simulators are a common tool used for VDI and digital workspace monitoring. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 52

Reporting Tools Data Visualization Embedded Analytics User Testing 52