Userpilot

AUGUST 3, 2022

It aligns every message with your customer’s needs. A good messaging strategy should have a clear goal, differentiate your brand from the competition, provide personalized messages for a specific audience, and tell the brand story at each stage of the customer journey. Differentiation from competitors.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Product Talk

APRIL 19, 2023

Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed. The world of digital products is evolving quickly.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Userpilot

MARCH 24, 2021

It helps you find product-market fit and gives your team direction. It helps define the problems you are trying to solve and helps form your product-market fit. The product’s key differentiators or unique selling proposition. Improve User Experience. How do you set a product vision? Key Results. Key Results.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Product Talk

DECEMBER 15, 2021

As a job-seeker, how do you test the waters to figure this out? Paolo Appley, Senior Product Manager at User Interviews. Paolo began his job search at the beginning of 2021 and started his current role as Senior Product Manager at User Interviews in April. Richard Simms, Senior User Experience Designer at SEEK Learning.

Product Research 196

Product Research Customer Experience Research Software Reporting Tools 196

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. These leave an exceptional first impression and differentiate our clients from competitors. While also placing a strong emphasis on UX research to guide our design decisions.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

The Product Coalition

FEBRUARY 22, 2023

Although the Web3 realm has other elements, such as cryptos, decentralized finance (DeFi), metaverses, and hardcore blockchain solutions, the market scope for non-fungible tokens is comparatively higher this year. Even the 2021 NFT boom was partly a result of digital artists getting recognized by the Web3 community.

Research Software 115

Research Software Technical Review Customer Experience User Testing 115

Product Innovation Educators

JULY 19, 2021

The study researches the factors that differentiate successful product teams from the rest of the pack. Companies of all shapes and sizes from around the world participate in our research. For this study: 49% of survey respondents work in the technology industry. 13% in consumer products. 4% in education.

Product Research 105

Product Research Research Software Product Management Product Manager 105

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. Looking at these photographs today, they feel like a particularly fitting metaphor for the state of the store in 2020. Listen below, and read on for our companion post.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

The Product Coalition

MAY 10, 2021

That long list of features has some cool solutions that could work and would be fun to build. BigVision’s Product Research & Development teams begin researching customers, the business model and the industry. They follow best practices in Discovery with a real focus on understanding customers.

Software Review 117

Software Review Development Team Review Product Research Research Software 117

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers. in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

freshtrax

NOVEMBER 4, 2021

Data shows that as of September 2021, users in the UK and US have been spending more time on TikTok than on YouTube. YouTube and Tiktok Usage Trends (by App Annie). Mow is a social matching application based on video content and was released in August 2021 by V Chuu, a VTuber management agency.

Data Visualization 105

Data Visualization Advertising User Testing Research Software 105

Roy Madden

MAY 27, 2021

THE CUSTOMER This energy provider “helps keep the lights on for Australia”. No matter how knowledgeable you are, cybersecurity at human speed can’t keep up with ransomware crews using increasingly complex software to manage their operations. THE SOLUTION A stream of AI-powered security intelligence.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

PMLesson's Ace the PM Interview

MARCH 20, 2021

Khan Academy Computer Science Linear Algebra Differential Equations Multivariable Calculus Learn the Necessary Skills Photo by Branko Stancevic / Unsplash What skills do aspiring data scientists need to bring to the table to get the job offer?

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

People-First Product Leadership

OCTOBER 1, 2023

ChatGPT apologized in its own way and shared it couldn’t find any more recent data, but added it could be because it’s brain (aka “knowledge”) only reflects data up to September 2021. Yet when faced with new technologies or other factors upsetting the status quo, one must be open to evolving their approach.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. So both you and all your customers had more money and growth ambition than ever, and every day there were lots more customers being born.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Intercom, Inc.

JULY 19, 2021

It’s clearer than ever that customers (and businesses) prefer conversational support. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129