Remove 2021 Remove Messaging Remove Outbound
article thumbnail

Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

article thumbnail

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Teams can create contextual, personalized, and engaging push messages – without using any code!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Conversational support is the modern way to provide efficient, personal support at scale via messaging-based, context-rich interactions.

article thumbnail

The SaaS Marketing Playbook for Exceptional Growth in 2021

Userpilot

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. Outbound vs. Inbound. Inbound and Outbound Success Stories. Content Marketing.

article thumbnail

What is proactive support?

Intercom, Inc.

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. Win back more time for your team with these 4 proactive messages. It improves long-term success metrics like customer retention and satisfaction.

article thumbnail

How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

The result is the Customer Support Quality Benchmark Report 2021. 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. By the end of 2021, 80% of support teams will have QA procedures in place”. How the support landscape is changing.

article thumbnail

Sparking conversations: How every team can benefit from conversational support

Intercom, Inc.

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. And not only does this additional insight mean that you can provide more helpful, relevant support, but it also enables you to serve up targeted, relevant messages , for more impactful sales and marketing outreach.