Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. And many are striving to provide just that.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year. And breathe!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. across both operating systems responded to Note-linked surveys.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Some companies (like those focused on manufacturing) faced issues across the year due to supply chain disruption, while others (like energy and security) were less volatile as the consumer marketplace leveled.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

Research Software 110

Research Software Analytic Tools Reporting Tools Data Visualization 110

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 122

Analytic Tools Data Visualization Reporting Tools Startups 122

Nulab

SEPTEMBER 14, 2022

The Nulab team is honored to announce that Software Advice recognized Backlog as a Top Kanban Tool in its 2022 Frontrunners report. Software Advice, a Gartner company, is a leading provider of advisory research for businesses navigating their software-buying journey.

Reporting Tools 99

Reporting Tools Research Software Feedback Software Software Review 99

The Product Coalition

MARCH 11, 2024

Here are some other companies that masterfully nudge users toward premium subscriptions: Spotify: The free tier bombards users with ads after every few songs, disrupting the listening experience. According to a 2022 user survey by Statista , 72% of Spotify users who upgraded to Premium cited ad removal as a primary motivator.

Research Software 107

Research Software Reporting Tools Artificial Inteligence Customer Experience 107

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Here, we have listed a few popular customer segmentation software options and described their pros and cons. Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. What is a customer segmentation tool? Dozens, hundreds?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Gainsight

OCTOBER 11, 2022

As the technology market enters a new phase, SaaS leaders face a challenge: how to grow their businesses efficiently. To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. . Why a Customer Success Management Platform? . The answer? According to Gartner, .

Research Software 52

Research Software Reporting Tools Data Visualization User Testing 52

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market. Let’s dig in!

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Data Visualization 96

The Product Coalition

DECEMBER 26, 2023

Machines can currently manage many such duties better than humans: they never fatigue, and they don’t feel the consequences of pressure throughout even the most difficult processes. The healthcare software development industry is no stranger to computer vision applications. Check it out. and Alphabet.

Healthcare 114

Healthcare Research Software Analytic Tools Reporting Tools 114

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. In fact, 80% of customers are more likely to do business with a company that offers personalized experiences. .

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

The Product Coalition

FEBRUARY 16, 2023

It is possible for life sciences companies to: Make personalized treatments more quickly. This object may be a process (such as a production line), a person, a gadget, or a system. According to a Grand View Research report, the global digital twin in healthcare market size is expected to reach $3.5 from 2022 to 2030.

Healthcare 153

Healthcare Reporting Tools Research Software Analytic Tools 153

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Nulab

APRIL 29, 2022

With so many ideas flowing, it’s exciting that many teams are using Cacoo as their tool of choice for developing new projects in 2022. The Nulab team is pleased to announce that Cacoo secured an incredible award-winning streak from Gartner Digital Markets as a Top Idea Management Software.

Reporting Tools 79

Reporting Tools Research Software Idea Management Software Review 79

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. Omnichannel service.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Modus Create

FEBRUARY 16, 2022

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

PMLesson's Ace the PM Interview

JUNE 21, 2022

There is (perhaps) nothing more fundamental for product managers and their teams than the product roadmap. Product teams refer back to their product roadmap to understand how a product or solution will develop over time. In many cases, product roadmapping software is offered as a SaaS (software-as-a-service) product.

Feedback Software 52

Feedback Software Reporting Tools Data Visualization Roadmap 52

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 94

Feedback Software Reporting Tools Customer Experience Data Visualization 94

280 Group

AUGUST 26, 2022

. in our “Behind the Product” series, we highlight Product Management concepts used in the products and services in today’s market. . Both companies claim to be creating the most powerful rocket in history. For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

ProductPlan

JANUARY 27, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Tools in the product stack increase productivity and efficiency.

Data Visualization 96

Data Visualization User Testing Product Research Reporting Tools 96

Reveal

AUGUST 12, 2022

According to Reveal’s top software challenges for 2022 report , citizen developers and low-code/no-code tools can help meet the demand for building applications faster and with fewer resources. Low-code/no-code development is a game-changer. Table of contents: What is low-code/no-code development? As Infragistics’ Sr.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Healthcare 52

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. You’re in luck.

Research Software 96

Research Software Analytic Tools Feedback Software Data Visualization 96

Intercom, Inc.

JUNE 13, 2022

Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Satmetrix Systems, Inc.,

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Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022. Customer success is a major aspect of any successful SaaS company.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Mixpanel

MARCH 22, 2024

The banking and finance industries have seen a lot of disruption in the last 15 years that’s brought financial services even closer to consumers. from 2022 to 2031. As an industry in growth, some of the most valuable data pouring in that fintech companies can focus on comes from product usage.

Data Visualization 40

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 40

Intercom, Inc.

JUNE 19, 2018

You see the character of a company when things go wrong,” Tristan recalls. In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Search and self-service is how people expect to find things. Consumer expectations.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

If you're a software engineer interested in joining the booming fintech industry, you have undoubtedly heard of two of the current fintech giants: Coinbase and Robinhood. Both companies are actively hiring new engineers at the moment, but which should you choose? Let's get to it! What is Coinbase?

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

The Product Coalition

JANUARY 23, 2022

This is writing code and/or using tools to automate the testing of mobile software?—?either There are now thousands of different phones, tablets or other devices with different operating systems, screen resolutions, performance and memory requirements and limitations. What is Mobile Test Automation? an app or website.

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User Testing Analytic Tools Feedback Software Research Software 192

Gainsight

JULY 1, 2022

Instead, companies are searching for ways to successfully maximize customer lifetime value by lowering Customer Acquisition Cost (CAC) and improving Net Revenue Retention (NRR)—but do so without drastically increasing spending with high-touch resources. The solution? A PLG motion already exists in 58% of surveyed companies.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Reveal

OCTOBER 29, 2021

Chartio is a cloud-based business intelligence and analytics solution that provides business teams with the tools and functionalities for data exploration and data visualization. You may have heard already, Chartio is going away on March 1, 2022. Chartio reported that 280,000 users have created 10.5

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Research Software 95

Modus Create

JUNE 16, 2022

Spurred by the pandemic, financial companies have accelerated digital transformation, including cloud computing. Among many benefits, cloud technology helps financial companies meet the evolving needs of consumers and lower infrastructure costs. Below are four more trends about financial companies and cloud migration.

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Reporting Tools Technical Review Data Visualization Banking 52