article thumbnail

Goodbye 2021, Hello 2022

Alchemer Mobile

From celebrating our ten-year anniversary to being recognized as one of the 100 Best Companies to Work For by Seattle Business Magazine to the publication of our sixth annual Mobile Customer Engagement Benchmark Report and much more detailed below, 2021 was a tremendously successful and exciting year for Apptentive.

Magazine 245
article thumbnail

Business Services Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Others (like expense management or work collaboration) felt the investments they made in mobile in 2020 begin to pay off as the investment in remote work continued to be a priority. Expressed customer emotion.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Introducing: 2022 Mobile Customer Engagement Benchmark Report

Alchemer Mobile

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. There are three feedback-focused product goals winning mobile teams should prioritize in 2022: Focus on the first 30 days.

article thumbnail

Utilities Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Some companies (like those focused on manufacturing) faced issues across the year due to supply chain disruption, while others (like energy and security) were less volatile as the consumer marketplace leveled. Shifted emotions.

article thumbnail

How to Develop a Recession-Proof Product-Led Strategy

Speaker: Wes Bush, Author of "Product-Led Growth"

Zoom, Stripe, and Airtable are all examples of software companies with strong PLG strategies. December 6, 2022 at 12:30 pm PT, 3:30 pm ET, 8:30 pm GMT. Use Product Management Today’s webinars to earn professional development hours! But what else do they have in common?

article thumbnail

Mobile App Retention and Loyalty: 2022 Customer Engagement Benchmarks

Alchemer Mobile

The following data originates from our 2022 Mobile Consumer Engagement Report, which can be read in full here. Annual retention is generally not reported due to the acceptance of regular, high consumer churn, but many companies who have shifted their strategies from acquisition toward retention have begun benchmarking annually.

article thumbnail

Mobile App Customer Sentiment: 2022 Customer Engagement Benchmarks

Alchemer Mobile

The following data and information is from our 2022 Mobile App Customer Engagement Report. Apptentive’s Love Dialog feature is used to gather the data, which starts with a simple “yes” or “no” question: “Do you love our company?” Understanding consumer sentiment starts with gauging consumer emotion. Download your copy here.

article thumbnail

A PM's Guide to Building a Culture of Product Innovation

Speaker: Bob Webber, VP Product Flow Optimization, Construx

There's a lot of innovation advice out there, but very few companies are recognized for their innovation. Innovation advice will not work if your company's culture does not encourage it. July 27, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. Use Product Management Today’s webinars to earn professional development hours!

article thumbnail

It's Alive! Bringing Your Product Roadmap Back From the Dead

Speaker: Lisa Mo Wagner, Product Management Coach, Writer, Speaker and WomenTech Ambassador

Companies frequently make this mistake by creating a product roadmap 1-3 years in advance. How to Manage your product roadmap. May 5, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm BST. Use Product Management Today’s webinars to earn professional development hours! In this webinar, Lisa Wagner, will teach you.

article thumbnail

Product Market Fit: A Lesson from Sephora’s Head of Product

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

Only 20% of these companies attain product market fit, despite years of excruciating effort by founders, early employees, and investors. October 25th, 2022 at 12:30 pm PT, 3:30 pm ET, 8:30 pm BST. Use Product Management Today’s webinars to earn professional development hours!

article thumbnail

A PM’s Guide to Forging an Outcome-Driven Product Team

Speaker: Kim Antelo, Transformation Coach

In this webinar, Transformational Coach Kim Antelo will walk through a case study of a healthcare company with lofty OKRs, but with little tie-back to the product performance. May 25, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. Use Product Management Today’s webinars to earn professional development hours!

article thumbnail

Why the Product Message Should Come From Product Management

Speaker: Jordan Bergtraum, Head of Product at Equip ID & Consultant

Perceived “value” of your offering(s) is directly related to how you talk about your product and company. Product Managers may feel the “message” should be developed by the Product Marketing function, but I disagree. In this webinar you will learn: Why Product Management should create the initial “Product Message".

article thumbnail

Process, Product, and Profitability: Everything You Need to Know

Speaker: Michael Cardy - Red Hat Chief Strategist, Jason Tanner - CEO of Applied Frameworks, and Mike Mace - VP of Market Strategy at UserTesting

Companies have accomplished this through usability testing and real-time qualitative feedback from customers. In this webinar, leaders in digital transformation and project management will explain their tactics for usage testing and turning customer feedback into actionable insights. Empowering product managers to drive decisions.

article thumbnail

Fuel the Engine of Product Growth with an Impeccable Framing Model

Speaker: Scott Sehlhorst - President, Tyner Blain

A product-led company is one that grows through user adoption and word-of-mouth recommendation. Usage by individuals then drives companies to purchase subscriptions or licenses. For this model to work, your product has to be genuinely desirable to the users you want to engage as the company's engine of growth.

article thumbnail

Data-Driven Performance Feedback Helps Teams Improve Customer Outcomes

Speaker: Mickey Mantle, Founder and CEO at Wanderful Interactive Storybooks | Ron Lichty, Consultant: Interim VP Engineering, Author, Ron Lichty Consulting, Inc.

To use data effectively, it’s imperative that CTOs and their management teams use data in non-punitive ways that not only highlight employees’ successes but also showcase how individuals and teams can improve. Data-driven performance reviews help to align employee goals and team goals with company goals.