Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

DECEMBER 22, 2021

What will be the biggest Product Trends in 2022? Interestingly – they seem completely different from the product trends we’ve identified for 2021 – including Product Led Growth , the rise of a Growth Product Management Role, chatbots, or gamification. Will 2022 be the year of Product Ops?

Analytic Tools 142

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 142

Modus Create

FEBRUARY 16, 2022

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

ProductPlan

JANUARY 5, 2023

Let’s look at some of the biggest trends we identified in 2022. Organizations that have more recently recognized the importance of product management to the success of their business are those that are transitioning from being “sales-led” or “customer-led” to “product-led.”. Trends for product management leaders.

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ProductPlan

MARCH 23, 2022

ProductPlan participated as Gold Sponsors at Leading the Product’s (LTP) event, DIGITAL 2022 | USA. Globally by 2025 companies will spend about $2.8 To mitigate this spending trend, companies should consider transitioning to product-led. We are honored to be part of LTP’s first North American event.

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Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Our favorite product management blogs.

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ProductPlan

JANUARY 6, 2023

And while that truism could be applied equally to recipes, sports analysis, or politics, we’re focusing here on product management websites. That’s why we can save you the Googling and share our top five product management websites from 2022, along with why they topped our year-end list. So many websites and so little time.

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Userpilot

JUNE 25, 2022

Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies. Let's see how Whatfix compares to other software applications for user onboarding and on-screen guidance for employee training! You can create onboarding flows with zero coding required. What is Whatfix.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Intercom, Inc.

NOVEMBER 30, 2021

. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

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Userpilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation software is a tool that allows you to segment customers based on shared characteristics such as their in-app behavior, the NPS score, completed milestones in the customer journey, etc. Let’s get started!

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. It is a strategic form of marketing that focuses on the product itself and uses it as the driving force for your company’s growth.

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UX Studio: Product Management

NOVEMBER 8, 2021

We analyzed dozens of Sacramento web design companies at UX studio to create our independent list of best-rated Sacramento web design firms. This article summarizes companies that offer product design services and the most frequent questions to help you pick the best web design company in Sacramento, California.

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Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

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Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

JANUARY 26, 2022

To analyze your company data, use the best SaaS analytics software to visualize the key metrics in charts, forms, and diagrams. SaaS analytics is the process SaaS companies use to collect and analyze data points about user engagement across all touchpoints in the user journey. How to analyze SaaS companies? Churn rate.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

JANUARY 4, 2022

Rather than trying to design your modals from scratch, it’s more efficient to emulate the best practices already established by leading SaaS companies. It’s more efficient to build your modal code-free with Userpilot than it is to code it from scratch. Don’t code your modals manually. What is a modal?

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PMLesson's Ace the PM Interview

DECEMBER 13, 2021

Employees routinely say that the best places to work are some of the big tech companies. Few other industries provide their workers with the perks commonplace at companies like Google , Facebook , or Twitter. However, it's very challenging to get a full-time position at many of these companies. But, which should you choose?

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Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Nulab

APRIL 29, 2022

With so many ideas flowing, it’s exciting that many teams are using Cacoo as their tool of choice for developing new projects in 2022. The Nulab team is pleased to announce that Cacoo secured an incredible award-winning streak from Gartner Digital Markets as a Top Idea Management Software. Using Cacoo to develop the best ideas.

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Reporting Tools Research Software Idea Management Software Review 79

Userpilot

DECEMBER 6, 2021

SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. Product metrics allow Product Managers to make informed decisions about the product strategy and get valuable insights into what’s working and what’s not. Prioritization is a key skill of a product manager.

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PMLesson's Ace the PM Interview

JUNE 21, 2022

There is (perhaps) nothing more fundamental for product managers and their teams than the product roadmap. In many cases, product roadmapping software is offered as a SaaS (software-as-a-service) product. In many cases, product roadmapping software is offered as a SaaS (software-as-a-service) product.

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Gainsight

OCTOBER 11, 2022

To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. . Why a Customer Success Management Platform? . Today, they’re the lynchpin of an efficient, durable growth strategy for technology companies. Transform manual methodologies to scalable digital strategies.

Research Software 52

Research Software Reporting Tools Data Visualization User Testing 52

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. We did it for you instead!

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Research Software User Testing Customer Experience Data Visualization 81

Usersnap

SEPTEMBER 1, 2022

Our team here at Usersnap has also relied on customer feedback to help compile a list of what we believe are the best sentiment analysis software tools available on the market. . Tools like this can also help if you struggle to find how to respond to positive reviews effectively. Online sentiment analysis tools are a type of software.

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Data Visualization Feedback Software Analytic Tools Research Software 98

Usersnap

JUNE 24, 2022

Positive review response examples provide proof to the entire audience that your business is reliable. If you only reply to negative reviews, that’s all prospective customers will see and it will give them a bad first impression of your company. For this reason, businesses have an obligation to reply more to negative reviews.

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Intercom, Inc.

JUNE 13, 2022

Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Satmetrix Systems, Inc.,

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Gainsight

APRIL 21, 2022

As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not. In a recent MIT Review article and Business Lab podcast, it was proudly announced that “A customer-centric approach is key in a post-pandemic world.”

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Data Visualization Customer Feedback Customer Experience Webinar 52

Gainsight

SEPTEMBER 22, 2022

That is exactly what is happening with Gainsight’s Pulse 2022. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry. Medidata is a software company that utilizes digital transformation in the area of life sciences.

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Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

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UX Studio: Product Management

NOVEMBER 22, 2022

Thus its design plays a crucial role in forming an image of your company. We listed the best web design companies in the United Kingdom so you don’t have to spend endless hours on lists and websites. . UX studio is a website design company founded in 2013 by David Pasztor. Creative Brand Design. Web Choice. Together .

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Research Software Technical Review Data Visualization User Testing 78

The Product Coalition

JUNE 28, 2022

A look into the top protocols based on the Scortik rating and review platform. from 2022 to 2030,” says a report by Grand View Research. NET, Delphi and Dart to help developers code in the language they are most proficient in. Solana simplifies software development for both businesses and individual developers.

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Reporting Tools Research Software Software Review Technical Review 111

Gainsight

JULY 1, 2022

Instead, companies are searching for ways to successfully maximize customer lifetime value by lowering Customer Acquisition Cost (CAC) and improving Net Revenue Retention (NRR)—but do so without drastically increasing spending with high-touch resources. A PLG motion already exists in 58% of surveyed companies.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

FEBRUARY 18, 2022

If you’re creating a user onboarding flow for your SaaS company, you’ll want to look at website tour examples from other businesses before you start. Don’t code your product tour from scratch. Ultimately, the risk of churn for SaaS companies is just too high to do something like this. Use Userpilot instead.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Software Review 52

Product Talk

APRIL 19, 2023

In the past few years, we’ve seen the growing popularity of a concept called “personal knowledge management.” He writes that personal knowledge management includes “how to save, organize, and apply one’s knowledge to solve problems and deliver creative work.” Find all of the posts in this series here.

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Research Software Data Visualization Product Research Systems Review 130

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Let’s dig in!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

DECEMBER 9, 2021

It delivers crucial information about the company, the product, the niche it’s designed for, and the cost. This strategy concentrates on creating the association of your company with competitive pricing. And as they do so, they may show little restraint in venting their dissatisfaction in reviews and on social media.

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Modus Create

JUNE 16, 2022

Spurred by the pandemic, financial companies have accelerated digital transformation, including cloud computing. Among many benefits, cloud technology helps financial companies meet the evolving needs of consumers and lower infrastructure costs. Below are four more trends about financial companies and cloud migration.

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