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Introducing: 2022 Mobile Customer Engagement Benchmark Report

Alchemer Mobile

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. There are three feedback-focused product goals winning mobile teams should prioritize in 2022: Focus on the first 30 days.

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Utilities Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Some companies (like those focused on manufacturing) faced issues across the year due to supply chain disruption, while others (like energy and security) were less volatile as the consumer marketplace leveled. Shifted emotions.

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Business Services Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. The ways consumers behaved within their apps and felt about their mobile experiences was indicative of companies who build and iterate on feedback-focused mobile products.

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Goodbye 2021, Hello 2022

Alchemer Mobile

From celebrating our ten-year anniversary to being recognized as one of the 100 Best Companies to Work For by Seattle Business Magazine to the publication of our sixth annual Mobile Customer Engagement Benchmark Report and much more detailed below, 2021 was a tremendously successful and exciting year for Apptentive.

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How to Develop a Recession-Proof Product-Led Strategy

Speaker: Wes Bush, Author of "Product-Led Growth"

Zoom, Stripe, and Airtable are all examples of software companies with strong PLG strategies. December 6, 2022 at 12:30 pm PT, 3:30 pm ET, 8:30 pm GMT. But what else do they have in common? What features do their strategies have that allow them to see continued success in this ever-changing market?

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Mobile App Retention and Loyalty: 2022 Customer Engagement Benchmarks

Alchemer Mobile

The following data originates from our 2022 Mobile Consumer Engagement Report, which can be read in full here. Annual retention is generally not reported due to the acceptance of regular, high consumer churn, but many companies who have shifted their strategies from acquisition toward retention have begun benchmarking annually.

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Mobile App Customer Sentiment: 2022 Customer Engagement Benchmarks

Alchemer Mobile

The following data and information is from our 2022 Mobile App Customer Engagement Report. Apptentive’s Love Dialog feature is used to gather the data, which starts with a simple “yes” or “no” question: “Do you love our company?” Understanding consumer sentiment starts with gauging consumer emotion. Download your copy here.

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A PM's Guide to Building a Culture of Product Innovation

Speaker: Bob Webber, VP Product Flow Optimization, Construx

There's a lot of innovation advice out there, but very few companies are recognized for their innovation. Innovation advice will not work if your company's culture does not encourage it. July 27, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. Determine what factors are preventing your organization's ability to innovate.

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Achieving Elite and High Performance DevOps Using DORA Metrics

Speaker: Nico Krüger, Senior Director of Solutions Engineering at Rollbar

Companies that use the Continuous Code Improvement approach have a compact feedback loop that tells them when there’s a code issue that needs to be fixed, fixes it, then goes back to writing and running code. April 20th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Improve the stability of your software.

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Short and Sweet: A Deep Dive Into Concise Feedback Loops

Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group

We want our products to make a difference for our customers as well as our company. October 19, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST We also know that short feedback loops aid in replanning. But how long should those feedback loops be? And how do we see all of those loops?

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Why the Product Message Should Come From Product Management

Speaker: Jordan Bergtraum, Head of Product at Equip ID & Consultant

Perceived “value” of your offering(s) is directly related to how you talk about your product and company. February 23, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT. Compelling product messages have a profound impact on attracting new customers and commanding value-based pricing. How to create a compelling message.

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Product Market Fit: A Lesson from Sephora’s Head of Product

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

Only 20% of these companies attain product market fit, despite years of excruciating effort by founders, early employees, and investors. October 25th, 2022 at 12:30 pm PT, 3:30 pm ET, 8:30 pm BST. At least 3,000 start-ups receive seed investment each year. The first and most important step in product development is finding PMF.

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A PM’s Guide to Forging an Outcome-Driven Product Team

Speaker: Kim Antelo, Transformation Coach

In this webinar, Transformational Coach Kim Antelo will walk through a case study of a healthcare company with lofty OKRs, but with little tie-back to the product performance. May 25, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. She will also discuss: The overlap between HEART and Pirate AAARRR metrics.

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It's Alive! Bringing Your Product Roadmap Back From the Dead

Speaker: Lisa Mo Wagner, Product Management Coach, Writer, Speaker and WomenTech Ambassador

Companies frequently make this mistake by creating a product roadmap 1-3 years in advance. May 5, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm BST. Timeline roadmaps provide us with a false sense of certainty and security. Often, product teams fall into the trap of creating a roadmap that doesn’t support timely customer feedback.

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Community Predictions 2022

We sat down with 22 experts to discover what's coming for community in 2022. Check out the ten predictions we make for 2022 and prepare your community for the future. Our Experts: The experts that contributed to Community Predictions 2022 come from an array of backgrounds and work in entirely different industries.