Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Let’s dive in.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

UX Planet

DECEMBER 11, 2023

December 2023 Edition I can’t believe it’s taken me this long to write this post. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject. as of the last month of 2023.

Technical Review 77

Technical Review Certifications Software Review Feedback Software 77

UX Studio: Product Management

DECEMBER 7, 2022

Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is well-known for its user-centered approach with 25 years of experience behind them.

User Testing 52

User Testing Research Software Product Research UX 52

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable. And which are the best tools available on the market at the moment?

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Systems Review 82

Speaker: Scott Sehlhorst - President of Tyner Blain, Product Management and Strategy Consultant

What we build are features, intended to add value for our customers and advance our company's financial goals. We will look at how product managers shape the approach to building valuable products, and how to identify what is important to measure, avoiding vanity metrics and creating useful feedback to improve your product as you develop it.

Feedback Software

The Product Cafe

JANUARY 18, 2024

We've been following them for a long time and are really grateful for their unique insights. He is a key advisor and speaker known for his product strategy insights. Enzo Avigo A ten-year veteran in Product Management, focusing on user experience and product strategies. We will have to admit AI is here to stay.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

eG Innovations

JANUARY 25, 2023

eG Innovations at IGEL DISRUPT 2023 eG Innovations is an IGEL Ready partner, and I’m delighted to let you all know that we are a silver sponsor at the IGEL DISRUPT End User Computing (EUC) Forum taking place in Munich, February 14-16, 2023. 1 in 5 problems in an EUC environment are related to endpoint devices at the user end.

Reporting Tools 52

Reporting Tools Research Software Enterprise User Testing 52

Speaker: Edie Kirkman - VP, Digital at Focus Brands

To overcome this challenge, it is crucial to build core product and technology competencies that provide actionable insights through qualitative and quantitative data analysis. In this engaging webinar, we will explore how companies can become more efficient and effective in understanding customer interactions with their products.

Customer Experience