Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Tools for insightful user behavior analytics.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software User Testing 88

Userpilot

FEBRUARY 13, 2024

We’ve collected some of the best product management webinars for 2024, so you don’t miss out. TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool. Techniques for interpreting microsurvey data to uncover actionable insights.

Webinar 99

Webinar Data Visualization Analytic Tools Feedback Software 99

Gainsight

FEBRUARY 7, 2024

That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. Picture them as the holy grail of software and service reviews, blending user feedback, satisfaction ratings, and market presence into one comprehensive metric.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software Onboarding KPIs 52

ProductPlan

MARCH 13, 2024

I am deeply familiar with their common refrains of endless roadmap review meetings, repetitive PowerPoint presentations, and the strain of constant context shifting. I loved that stepping into ProductWorld’s Developer Week 2024 in San Francisco a few weeks ago reminded me of the other side of the product development experience.

Technical Review 98

Technical Review Data Visualization Customer Experience Product Research 98

Userpilot

APRIL 30, 2024

Top Marty Cagan books product managers should read With all that experience, Marty surely has tons of strategies and insights to share. Offering insights on structuring teams, discovering the right products , and fostering a strong product culture, Cagan provides a blueprint for success for both startups and established companies alike.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Books 94

Userpilot

JANUARY 16, 2024

Three benefits of designing a review funnel are building a better product roadmap, minimizing negative reviews, and driving customer loyalty. It can help you get customer insights to improve their experience. Use a feedback tool to automate the review process across the sales funnel and address user complaints as quickly as possible.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Systems Review 99

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. TL;DR Meagan Glenn, Senior Program Manager (Success and Product) at Lavender, shares valuable insights on leveraging customer feedback in an interview with Userpilot. How can companies use customer feedback to influence the product roadmap?

User Testing 87

User Testing Customer Feedback Feedback Software Data Visualization 87

The Product Coalition

OCTOBER 30, 2023

So either we work together to understand your objectives, call them goals if you’d like, and the outcome you are looking for from the product, or we will end the discussion, and you won’t get a committed set of work on the roadmap.” We went away from detailed, long-term, feature-committed roadmaps. I explained this many times.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Roadmap 93

Roadmap Customer Experience UX Product Research 93

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. I myself am a visual thinker, and a big believer in external representations as a tool to create common ground (as Barbara Tversky is quoted in Teresa’s book).”

Analytic Tools 220

Analytic Tools Research Software Product Research Data Visualization 220

Johanna Rothman

MARCH 26, 2024

Specifically, the people who like Gantt charts say they can predict where the project is headed. I wrote about this problem as a schedule game, “ The Schedule Tool is Always Right. Here's how I find that data to see the project's current progress and a little into the future. What if you have no visual progress yet ?

Data Visualization 69

Data Visualization Product Research Feedback Loop Feedback Software 69

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! There are different types of behavioral analytics tools used in SaaS.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Embedded Analytics 89

Product Talk

FEBRUARY 28, 2024

Kelsey oversaw three product squads and reported to the VP of Product, David Krell. Kelsey’s Introduction to Continuous Discovery In her time at Going, Kelsey says that their approach to building the roadmap was radically different each year. Kelsey’s career began in QA and she’s spent the past ten years working in product. “I

Product Research 237

Product Research Onboarding KPIs Feedback Software User Testing 237

Product Talk

FEBRUARY 7, 2024

She soon identified another area for improvement: “I realized that a lot of the product people were merely taking what stakeholders were asking them and just pushing it into a roadmap. Tweet This Phase 3: Fine-tuning their set of tools The product team continued to improve their tool kits over the following weeks and months.

Product Research 233

Product Research Reporting Tools User Testing Research Software 233

Usersnap

DECEMBER 8, 2021

Five wild predictions, two true stories and some solid solutions for product leaders. In the past years, two things were mandatory to build a robust product roadmap: having a product vision and communicating effectively to engage external (customers, partners, etc.) Product leadership is also becoming more data-driven.

Feedback Software 95

Feedback Software Data Visualization User Testing Research Software 95

Userpilot

JANUARY 31, 2024

You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Gainsight

OCTOBER 25, 2021

Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Customer feedback loops root your strategy in data that matters. One recent report found 84% of companies that focus on improving their customer experience reported an increase in revenue.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Gainsight

OCTOBER 23, 2019

In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66 For completeness, I scoured the web and asked every customer success leader I knew which tools the customer success teams at their companies and clients were using everyday. But, something didn’t add up.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Gainsight

SEPTEMBER 1, 2021

In fact, 84% of companies that focus on improving their customer experience reported an increase in revenue. According to Gartner, by 2024, 80% of IT companies will radically change their missions and structure as they lean into product-centered operating models. and the faster your product will grow.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Gainsight

AUGUST 27, 2021

Your company leaders have ideas, fellow employees have opinions, and customer data is flooding every screen you have. In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. You don’t have to panic.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 14: How frequently do you use our product/service?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 91

Userpilot

FEBRUARY 18, 2024

This article provides an in-depth guide with helpful visuals to guide you through all the important steps. You will also see common use cases where Userpilot’s funnel analysis tools come in handy. TL;DR Funnel analysis is a way to visualize and understand how users flow through your website or app. Retain users.

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 93

Userpilot

APRIL 26, 2024

We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024. TL;DR Customer success is all about ensuring customers fulfill their desired goals when using your product or service. Let’s get started! Defining customer success is the first step to crafting a CS game plan.

Feedback Software 57

Feedback Software Analytic Tools Research Software User Testing 57

Johanna Rothman

AUGUST 23, 2023

Your team has one of those long roadmaps or a long backlog. You need this data: How many items did your team finish in each of the previous six months? Since all computers have access to modern spreadsheets, Monte Carlo simulations are easy to run, as long as you have the data. I can predict I will eat lunch.

Data Visualization 76

Data Visualization Roadmap Software Developers Software Development 76

Product Talk

APRIL 17, 2024

She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery. Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? Stephanie: Absolutely. Teresa: Okay.

Product Research 219

Product Research User Testing Data Visualization Research Software 219

Userpilot

JANUARY 17, 2024

Provide self-service options to reduce pressure on your service reps and offer quicker customer support. Take advantage of AI and customer feedback tools to improve customer satisfaction. SaaS growth can be stunted due to a failed marketing roadmap , insufficient use of digital channels, and poor investment in brand building.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Product Talk

JANUARY 31, 2024

I have found it challenging to succinctly explain the insights while also showing enough of my work to get people bought in on the recommendations,” says Leann. “It The designer Leann was working with took the time to visually outline the broader opportunity and possible benefits in a compelling way.

Product Research 222

Product Research Reporting Tools Feedback Software Customer Communications 222

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it. I’m just picking some random SaaS tool we might use. For me, two thoughts occurred. Could we have noticed this earlier?

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Modus Create

NOVEMBER 2, 2020

Last month, Atlassian lived out one of its most famous company values , “Open company, no b t” and laid out their plans to stop selling new perpetual use licenses for their Server products in February 2021, and to end support for those products by February 2024. So, What Now? Migrate your Server products to Atlassian Cloud.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Product Research 96

Modus Create

JUNE 20, 2023

According to a report by cloud solution provider CloudZero, companies that adopt serverless architectures experience a 71% reduction in infrastructure costs on average. Developers deploy automated security tools and check code on the fly. A report by PwC states that AI could add $15.7

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Mironov Consulting

FEBRUARY 27, 2023

 Usually the discussion is highly technical: APIs, data transformation, feature ladders.  But  And most of our older on-prem accounts have customized their installations with unique data integrations, facility-specific workflows, and third-party dashboards.    Staunch the bleeding.

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

Gainsight

MARCH 19, 2024

We spoke to our own SVP of Product at Gainsight, Denise Stokowski, to get her insights as a SaaS leader on the front lines of Gen-AI-driven innovation. Let’s dive into Stokowski’s thoughts on Gen AI in 2024. These ethical considerations are central to our current AI roadmap at Gainsight.

Data Visualization 52

Data Visualization B2B Generative AI Customer Experience 52