Business of Software Conference

MAY 27, 2025

This unique reason is your differentiated value. Why is Understanding Your Differentiated Value So Important? When you don’t clearly understand and communicate your differentiated value, a few problems appear: You Sound Like Everyone Else Without clarity on what makes you different, your message becomes generic.

Differentiation 52

Differentiation User Testing B2B Positioning 52

Intercom, Inc.

MARCH 28, 2022

As a result, digital technologies are being seen as the critical differentiators they are. Customer experience is becoming a critical differentiator for consumers, and it’s having a direct effect on businesses’ bottom lines. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

People-First Product Leadership

SEPTEMBER 4, 2023

Don’t compete - Even though competition might be the norm at your organization, put your efforts into small, positive interactions. And even if you’re not in a leadership position, you can lead by example. By 2026, almost 30% of the workforce is going to be Gen Z. It’s the differential hierarchy (e.g.

Weak Development Team 52

Weak Development Team Artificial Inteligence Development User Testing 52

UX Planet

MAY 29, 2025

Everything elsecompetitive positioning, feature roadmap, even monetisationflows fromthat. AI assistants are absorbing classic search; Gartner forecasts 25 % drop in SERP volume by 2026 as users shift to chat-style answers. Where is ChatGPT Searchplaying? But, search is starting to change slightly.

ChatGPT 64

ChatGPT Research Software Data Visualization Artificial Inteligence 64