Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy.

Roadmap 81

Roadmap Data Visualization Analytic Tools Customer Experience 81

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? Keep reading this piece! Customer intelligence (CI) is the process of collecting data at every stage of the user journey and from external sources. There are two types of CI data: 1.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 72

Roadmap Data Visualization Technical Review User Testing 72

Gainsight

AUGUST 26, 2022

This year, for the first time ever, the focus of the event expanded beyond customer success to include speakers, sessions, and attendees from product and community. If you weren’t able to attend the product-specific sessions, you can access everything in our brand-new Pulse Library. What does that mean for your product?

Feedback Software 52

Feedback Software Customer Experience Fractional CTO Customer Feedback 52

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. Product Introduction.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. Product Introduction.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

APRIL 16, 2020

The number one imperative for every company right now is retaining their customers. . The number one imperative for every company right now is retaining their customers. . Deliver messages or surveys in-app to keep your customers informed or gather key information to support them better.

Software Review 52

Software Review Reporting Tools Technical Review Data Visualization 52

Amplitude

SEPTEMBER 5, 2017

Like general product management, the role of mobile product managers emerged out of a need to serve the changing face of tech. It’s a specialized role that requires specialized skills that cater to mobile products. The relationship between manager and product is a tight one. Editorial mindset. Agile development.

Analytic Tools 71

Analytic Tools Research Software Reporting Tools Data Visualization 71

Product Talk

MAY 10, 2023

For many product teams , continuous discovery is a brand-new way of working. To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ).

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?

Product Research 237

Product Research User Testing ChatGPT Research Software 237

Gainsight

FEBRUARY 2, 2024

If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. It’s a challenge to make all of your customers happy and successful, especially as your product evolves and your user base grows. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Alchemer Mobile

SEPTEMBER 27, 2018

Immediacy, personalization, responsiveness, and product quality are a handful of the primary reasons customers will choose to be loyal to one brand over another. But one major component holds the key to earning and solidifying customer loyalty: correctly leveraging customer feedback. Engage at the right moment.

Customer Feedback 203

Customer Feedback User Testing Customer Experience Data Visualization 203

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Neil Rahilly VP of Product and Design, Mixpanel Neil Rahilly is the VP of Product and Design at Mixpanel. He was the Director of Product at Slack, focused on growth in the freemium, self-service business.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. There are two key reasons for this. First, onboarding is the one thing that every user of your product experiences. Scott Belsky , Chief Product Officer at Adobe Creative Cloud.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

Product Innovation Educators

AUGUST 14, 2023

How to solve common dysfunctions in product management Today’s guest is Ben Foster, the Co-Founder and Executive Chairman at Prodify. Ben has led successful technology products for the last 25 years. He  He is also the co-author of Build What Matters: Delivering Key Outcomes with Vision-Led Product Management.

Technical Review 100

Technical Review User Testing Vision Weak Development Team 100

Modus Create

AUGUST 22, 2022

A clear company vision is great, but it often ends up as a decor piece on the office walls. The OKR (Objective and Key Results) is a goal-setting framework that helps teams define measurable goals and track their progress — focusing on outcomes over outputs. Define Objectives and Key Results. That’s where OKRs come in.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Reporting Tools 98

Gainsight

MARCH 18, 2021

At first glance, there isn’t much overlap in product marketing and customer success teams’ day-to-day responsibilities. However, the roles of product marketing and customer success are far more alike than not, and this is most obvious when your team is launching a new product. Here are five reasons why: 1. The result?

Product launches 93

Product launches User Testing Customer Feedback Customer Experience 93

The Product Coalition

MARCH 17, 2020

If somebody asks what’s the job of a product manager, the only correct answer is?—?pretty In traditional businesses, the product manager’s role is spread evenly across several departments or individuals. This requires product managers to maintain a well-organized, streamlined process of product development.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Bain Public

JUNE 24, 2020

The first and paramount responsibility of a product manager is the difficult task of building a shared understanding of the product strategy through listening, influencing, and repeating. While half of your time should be spent on the creation and management of the product strategy , another portion must be devoted to repeating it.

User Testing 52

User Testing Customer Experience Document Customer Feedback 52

Mixpanel

OCTOBER 25, 2021

Imagine your ideal customer discovering your product for the first time. It’s exactly the kind of tool they want to include in their tech stack. The solution is a self-serve product. This includes various types and formats of support like FAQ pages, knowledge base, or discussion forums.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software User Testing 59

Userpilot

JANUARY 26, 2021

If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. Finally, you want to be able to use those insights to optimize the touchpoints at every step of the customer’s path. But can you take action on those insights? Table of Contents.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Andrew Chen

JUNE 25, 2019

Today, I have a wonderful guest essay to share by Lenny Rachitsky ( @lennysan ) — he’s recently left Airbnb after 7 years, much of his recent years as the product leader on Supply Growth. I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Thanks, Andrew.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

svpg

MAY 2, 2016

Exactly a year ago I was invited to give a keynote at the Craft Conference in Budapest and I discussed the 10 biggest reasons why product teams fail. After the first talk quite a large number of people contacted me and asked for more information about the alternative. KEYS TO SUCCESS. Empowered Product Teams.

Research Software 92

Research Software Product Research Weak Development Team User Testing 92

Andrew Chen

JUNE 25, 2019

Today, I have a wonderful guest essay to share by Lenny Rachitsky ( @lennysan ) — he’s recently left Airbnb after 7 years, much of his recent years as the product leader on Supply Growth. I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Thanks, Andrew.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Bryce York

FEBRUARY 12, 2020

As we start a new decade, I took a lot of time to reflect on my nearly 10 years working in product. Develop a single source of truth for your product initiatives. Get the paper cut problems onto your roadmap. P.S. I’m writing a book on product management, learn more. Talk to your users more! Talk to your users more!

Feedback Software 40

Feedback Software Reporting Tools Customer Experience Onboarding KPIs 40

Business of Software Conference

OCTOBER 23, 2019

Bruce McCarthy, Founder, Product Culture. In this talk Product guru Bruce McCarthy arms you with his battle-tested approach to prioritizing your most critical initiatives that will increase your organization’s focus by increasing confidence in your prioritization decisions. He’ll cover: Why prioritization is important. Success stories.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Andrew Chen

NOVEMBER 13, 2018

You have to figure out the macro organizational issues – how it fits in with marketing, product, and other functions – as well as the micro, like how to measure the success of these teams. What’s the difference between growth and marketing/product/whatever? Where should growth teams focus? What should I expect?

User Testing 110

User Testing Customer Experience Reporting Tools Data Visualization 110

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. How customer feedback helps build the best products.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Mind the Product

APRIL 3, 2017

Some years ago, I wrote a blog post noting that small teams are more creative and productive than big teams. I suggested that this might be because, like a band, they were self organising, communicated easily and informally and had autonomy over what they played. I’m now Chief Product Officer for FutureLearn.

Agile 135

Agile Product Research Reporting Tools Vision 135

Mironov Consulting

NOVEMBER 2, 2018

Most product companies have a few things in their roadmaps that are specifically for single customers – I call these sales one-offs. The end result can be frustration, uninspiring products, falling profitability, and an inability to grow the business. Good estimation and busy technical team are the keys to success.

Reporting Tools 108

Reporting Tools Weak Development Team User Testing Feedback Software 108