article thumbnail

10 Best Customer Lifecycle Management Software for SaaS

Userpilot

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. ChurnZero.

article thumbnail

Product Thinking: Definition, Process, and Practicing Tools

Userpilot

TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center. This practice also invites you to think of your business goals and current technology limitations. Identify and assess market opportunities, by researching market gaps and trends to tailor profitable products.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Future of Product Management: Top Trends to Look Out For

Userpilot

Our article explores 8 key trends in product management that you can’t afford to miss! Product managers will have to learn how to leverage it for data and customer feedback analysis , and to improve decision-making. Agile and Lean methodologies continue to hold sway in SaaS product management.

article thumbnail

A Deep Dive into the Software Development Life Cycle (SDLC)

The Product Coalition

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

article thumbnail

Product Management Trends 2024: 11 Predictions for a Successful Year

Userpilot

Let’s check out 11 predictions on product management trends in 2024. This will include the use of predictive analytics to forecast user behavior trends. Product teams will have to use both quantitative and qualitative customer feedback to fully understand customer needs and wants. And what challenges will they face?

article thumbnail

The SaaS Manager’s Toolkit: Top Alternatives for Google Analytics for 2024

Userpilot

It is crucial to choose a tool that allows the import of Google Analytics data to retain and back up important data during migration. Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business.

article thumbnail

2022 customer support trends: How support leaders are adapting

Intercom, Inc.

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.