Intercom, Inc.
JANUARY 12, 2022
And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. Getting into analytics. That’s how I ended up moving from that job into an analytics job at a tech company in San Francisco.
Alchemer Mobile
NOVEMBER 10, 2022
I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.
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Userpilot
JANUARY 19, 2021
As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?
The Product Coalition
MAY 3, 2020
I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. This solution may sound logical and its technical feasibility could well intrigue budding entrepreneurs however it struck a different chord in me. So what type of mindset would the passengers bring onboard?
Mironov Consulting
AUGUST 8, 2017
As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. See personas 4 and 7.” Wasted energy.
Balsamiq
JULY 13, 2018
This is the kind of thing that analytics will never tell you. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). What kinds of things are you excited about in your industry?
UX Studio: Product Management
JUNE 7, 2019
Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. We experience digital products and services on a whole new level: through discrete interactions. VR and AR – how did it progress? gestural designs.
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