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Post-Pandemic Mobile App Improvement Strategies by Industry | Travel & Hospitality, Retail & Shopping, Food & Drink

Alchemer Mobile

According to a report by Statista , this is how various industries have been impacted by the pandemic. The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. For example, apps that historically seen predictable weekly trends in usage are now seeing entirely new patterns. ?Read

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How customer support can keep up with customer expectations

Intercom, Inc.

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Forward thinking companies are starting to make service a part of their product, with messaging at the core. Search and self-service is how people expect to find things.

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12 Customer Behavior Models: How They Impact Your Business

Userpilot

Businesses use consumer behavior models for customer segmentation , marketing personalization , and predictive customer analytics. Userpilot can help you track user activity in real time, generating data that power a comprehensive customer behavior model. Examples include supermarkets, gas stations, budget airlines, and so on.

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MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Intercom, Inc.

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement.

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How to Avoid Patch-Work Innovation

The Product Coalition

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. As such, the hope is to optimize the food menu to minimize the food wastage by perhaps utilizing data on flight routes, food choices and passenger demographics.

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MRDs – How Much “Market” Is In Your Market Requirements Documents?

Product Management University

A typical MRD pays good lip service to market needs but many are more product centric than market centric. Example 1: Customers need a single data repository so they can better analyze critical business metrics and make better business decisions. . Consider these contrasting examples. No one makes it easier than Proficientz.

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Chameleon vs Spekit: Which is Better for Customer Feedback?

Userpilot

Is Chameleon or Spekit the best tool for customer feedback? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. TL;DR Customer feedback is any information provided by customers about their experience with a product or service. Let’s dive in! Search no more!