Userpilot

DECEMBER 21, 2022

What is RFM analysis? We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 90

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 90

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. TL;DR Cohort analysis involves tracking and analyzing how different groups of users with common characteristics behave inside the product. Behavioral cohorts are made up of users who interact with the product in a similar way.

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Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 87

Userpilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It also helps teams better understand their existing and prospective customer base. Let’s dive in!

Analytic Tools 83

Analytic Tools Research Software Feedback Software Product Research 83

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. It starts tracking data from the moment a user first signs up for your product. There are a variety of KPIs for tracking product analytics. What is product analytics?

Data Visualization 91

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 91

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. Product analytics tools measure and summarize user interactions of software applications.

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Data Visualization Analytic Tools Research Software Feedback Software 78

The Product Bistro

JANUARY 3, 2017

From the simple: an app on your smartphone to approve purchase requisitions, to the complex: integration of the CRM, the Marketing systems, and the ERP system to provide deep insight into the function and flow of business, and much more were realized every day. The barrier to switching has been reduced significantly.

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Reporting Tools Analytic Tools Research Software Customer Experience 247

Mixpanel

JULY 8, 2022

Product analytics tools like Mixpanel alleviate the hassle of SQL queries and lengthy data analyst queues, and instead put the power into the hands of the user with fast, convenient, and easy-to-understand analysis. Who are my most engaged users? How many of my engaged users come back? Metrics that matter.

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Data Visualization Dashboard Analytic Tools Reporting Tools 131

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? How to Measure User Retention? Retention versus Churn.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

The Product Coalition

NOVEMBER 13, 2022

At the same time, customers usually tend to attribute symptoms as a problem. An insightful discussion and probing questions drive a better and more sustainable solution that results in better value creation and capture. Can you identify market segments and customers to whom it will be most applicable initially?

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Data Visualization KPI Framework Customer Experience 119

Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Understanding total weekly customers was helpful, but not enough.

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Data Visualization KPI Analytic Tools Customer Experience 140

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 93

Feedback Software Analytic Tools User Testing Onboarding KPIs 93

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. It can tell you which customers are likely to expand, retain, or churn.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

The Product Coalition

FEBRUARY 5, 2019

According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received. These tools provide you not just with real-time data, but also with automatic, instant analysis of that data for whatever purposes you need, from attribution sources to conversion funnels.

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Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Mixpanel

APRIL 26, 2023

And even seasoned pros are looking for a way to get to insights faster. If you’re a Mixpanel user, you can try out templates now by clicking the above image. Without the right plan in place, important insights can be delayed or missed entirely. But not all users are created equal. How can I replicate this or keep this up?

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Data Visualization User Testing KPI Customer Feedback 92

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Mind the Product

DECEMBER 13, 2016

As head of product management at UncommonGoods, I have used the wish list redesign and its success to demonstrate the value of customer feedback, data analysis, and iterative development. Finding a Gold Nugget in a Customer Interview. Once there, we found a surprisingly deep user base with a common friction point.

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User Testing Customer Feedback Customer Experience KPI 70

Userpilot

JUNE 11, 2021

Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Onboarding KPIs 92

Gainsight

AUGUST 24, 2020

You’ll find me in pursuit of that goal, whether it’s inventing customer success processes, facilitating a working session, managing my team, evolving my workout and meditation routine, or (to the aggravation of my fly-by-the-seat-of-his-pants husband) grocery shopping. Root cause analysis for churns & downsells .

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Customer Experience Reporting Tools User Testing Feedback Software 52

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. Your custom SaaS dashboard should provide actionable data and be as automated as possible. What is a SaaS KPI dashboard? Tracking progress toward predefined goals or SaaS KPIs.

Data Visualization 89

Data Visualization Onboarding KPIs KPI Dashboard 89

Amplitude

JANUARY 8, 2021

A new junior team member unearthed some helpful insights” vs. “even our top data scientist can’t make sense of this”. What is your product’s promise to your customers? From the perspective of your customers, what is a moment of joy? Do you have tiers of customers?”. Let’s pass that user property in. Looks easy.”.

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Data Visualization User Testing Software Review Customer Feedback 112

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

The Product Coalition

JULY 7, 2020

by simply changing the word enemy with users and competition, commander with product/CEO and course of action with road map. We use the data we gather to try and understand what our users want, need, do. We gather the feedback from our users, sales, R&D, UX and based on that we build our product’s puzzle: What should we do next?—?build

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Data Visualization Product Management Product Manager KPI 148

Userzoom

AUGUST 24, 2017

This is why a lot of companies are investing in User Research. Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. In order to do this, it means those insights you’re gathering have to be actionable.

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Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Amplitude

JUNE 23, 2020

Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Historical Count property is an industry-first innovation that powers milestone analysis at scale. It helps you find and analyze the milestones that propel users on their journey to becoming a high-value customer.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. Net Revenue Retention is the percentage of revenue that you retain from existing customers within a particular period. NPR’s insights are excellent for expanding your customer base.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business. What are behavioral KPIs?

Onboarding KPIs 89

Onboarding KPIs KPI Analytic Tools Feedback Software 89

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. What type of feedback would drive these actions?

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. Instead, we promote a practice of asking questions with the goal of gleaning knowledge and insight—not to dismantle someone’s point of view—and encourage thinking aloud to pressure-test logic, and validate hypotheses.

User Testing 76

User Testing Product Research Weak Development Team Customer Feedback 76

Gainsight

NOVEMBER 2, 2022

But the way that people in the finance community, the marketing community, the HR community should engage and collaborate around those KPIs has to fundamentally change.” Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value. We are a customer success company.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

The Product Coalition

NOVEMBER 26, 2019

Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. Such teams expect to get a prioritized product backlog and detailed requirements, often in the form of epics and user stories. users, market and business, fades into the background.

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Onboarding KPIs Product Research Agile User Testing 78

Birst BI

AUGUST 23, 2018

Machine learning has been part of the Birst platform from day one to automate the most complex analytic processes and accelerate the time to insight. Assess and validate the model with analysts and business users. Any business user or analyst can report on this new metric through a report or dashboard.

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Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals. How do I create a mobile app KPI dashboard?

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Data Visualization KPI Analytic Tools Research Software 107