The Product Coalition

NOVEMBER 13, 2022

KPI-1 : Cycle time reduction. Let’s define the next set of KPIs. KPI 2 : # Insurance Carriers using the solution? —?Hypothesis: Hypothesis: 2 in year 1, 10 in year 2, 20 in year 3, 50 in year 4 KPI 3 : Annual Revenue? —?Hypothesis: The results and analysis should be accessible to your Customer Success Managers.

Data Visualization 126

Data Visualization KPI Framework Customer Experience 126

Userpilot

MARCH 18, 2024

Userpilot offers an effective new user activation dashboard with no coding requirement, customization options, and granular analysis capabilities, helping to identify valuable features and optimize onboarding flows. Book a Userpilot demo to see how you can boost user activation and drive business success.

Data Visualization 99

Data Visualization Onboarding KPIs Dashboard Customer Experience 99

Mixpanel

MAY 27, 2021

With the right Growth KPI in place for active usage, you make a tangible impact on the business when you improve the number. Making that a Growth KPI would have shown a dip in your operation fairly early on, signaling a need for some changes. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 140

Data Visualization KPI Analytic Tools Customer Experience 140

Mixpanel

JULY 8, 2022

Product analytics tools like Mixpanel alleviate the hassle of SQL queries and lengthy data analyst queues, and instead put the power into the hands of the user with fast, convenient, and easy-to-understand analysis. Lastly, taking the heavy-lifting out of analysis with an easy-to-use template is only part of the equation.

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPI #1 Customer Satisfaction Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Amplitude

JANUARY 26, 2021

Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. A Lack of Analysis Leads to Unanswered Questions. We didn’t have any product UX tools, so any analysis had to be done looking at point of sale transactions and creating analysis using credit card hashes.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

OCTOBER 16, 2023

There are a variety of KPIs for tracking product analytics. Others track product usage data or serve as tools for user journey analysis. Understand user behavior This group of KPIs helps you to understand user behavior by giving you insights into how users interact with your product or service. Userpilot funnel analysis.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 103

Userpilot

FEBRUARY 29, 2024

Path analysis. The path analysis tool within Userpilot lets you visualize the steps that users took while interacting with your product, offering detailed customer insights. A path analysis example in Userpilot. Funnel analysis. You can take the information from a certain segment and create a customer analysis report.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. What is a SaaS KPI dashboard? A SaaS KPI dashboard is an analytics reporting tool that helps SaaS companies monitor, measure, and improve the performance of their product or business.

Data Visualization 102

Data Visualization Onboarding KPIs KPI Dashboard 102

Mixpanel

APRIL 26, 2023

Lifecycle Cohort Analysis Template Most product teams monitor the number of active users they have in order to evaluate the general health of the product. See the Lifecycle Cohort Analysis Template in action by clicking the image above. But not all users are created equal.

Data Visualization 92

Data Visualization User Testing KPI Customer Feedback 92

The Product Coalition

FEBRUARY 27, 2023

We first look for funnel analysis rates i.e., adding items to the cart, going all the way to the purchase, and from there we start generating hypotheses around why some steps within the funnel are failing. The first and foremost is to start generating insights.

Data Visualization 134

Data Visualization Customer Feedback Customer Experience Analytic Tools 134

Reveal

SEPTEMBER 12, 2023

Stored procedure support has been added to the Oracle data source, opening up new possibilities for data analysis. The custom theme font now correctly affects the KPI visualization, ensuring a consistent look and feel across your reports. Bug Fixes All Platforms Reveal 1.6.0 float64 and int64). Reveal 1.6.0

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Mixpanel

JANUARY 19, 2021

Let’s unpack retention analysis for product managers, from high-level goals (what to prioritize) to actionable tips for retention analysis (how to segment retention data) in Mixpanel. A retention metric tied to product usage (depth and frequency) is a better predictor of churn, and a more helpful KPI for teams to act on.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. TL;DR Behavioral KPIs refer to metrics that track and measure customer behavior and engagement with your products or services.

Onboarding KPIs 97

Onboarding KPIs KPI Analytic Tools Feedback Software 97

The Product Coalition

JULY 7, 2020

Based on the intelligence puzzle created from the collected data and an analysis of different aspects such as: Enemy forces status Enemy’s morale Past behavior What specific units are doing or might do What is the civilian mindset Taking it to the product world, we always try to understand what should we do next.

Data Visualization 153

Data Visualization Product Management Product Manager KPI 153

Userpilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Data analysis : Feed data into ChatGPT to identify patterns and trends. Find the top competing products in your sector, identify alternatives, get market size information, perform a SWOT analysis, etc. create content, and more.

ChatGPT 100

ChatGPT Data Visualization Onboarding KPIs Research Software 100

The Product Coalition

FEBRUARY 5, 2019

According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received. These tools provide you not just with real-time data, but also with automatic, instant analysis of that data for whatever purposes you need, from attribution sources to conversion funnels. What is real-time analytics?

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals. How do I create a mobile app KPI dashboard?

Data Visualization 113

Data Visualization KPI Analytic Tools Research Software 113

Userpilot

JUNE 28, 2022

Average Resolution Time – CX KPI. Average 1st response time – customer experience KPI. Customer Lifetime Value – CX KPI. Customer Health Score – CX KPI. Customer churn rate – CX KPI. How to improve CX KPIs and optimize the customer experience in SaaS?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

JUNE 11, 2021

Another brilliant feature is its comparative analysis, which lets you monitor competitors and compare your performance against industry benchmarks. Brand24 also offers sentiment analysis to track mention sentiments and help you gain a better understanding of user attitudes towards your brand. KPI #1: Average Revenue Per User (ARPU).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

ProductPlan

AUGUST 27, 2021

To learn how to efficiently conduct a stakeholder analysis, watch the video below. The first step in stakeholder management is to conduct a stakeholder analysis, which helps you identify the right individuals or groups before your project begins. Learn how to conduct a thorough stakeholder analysis in this step-by-step checklist.

Management 70

Management Management KPI Government 70

Gainsight

APRIL 18, 2022

To calculate the program’s impact, start simply with the value of accounts saved / cost of a customer 360 system (a system that provides a complete view of a customer’s past, present, and future behavior through multiple trackable touchpoints in conjunction with big data analysis.). Ask uncomfortable questions if you need to.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Gainsight

NOVEMBER 2, 2022

But the way that people in the finance community, the marketing community, the HR community should engage and collaborate around those KPIs has to fundamentally change.” Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value. From a KPI perspective, we also embrace technology.”

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

The Product Bistro

JANUARY 3, 2017

There are other things that this role provides, including: Tracking KPI’s – monitoring performance, utilization, and adoption, ensuring that the product is delivering *value* to the customer. Regardless of what sales sold, the Customer Success role is to ensure that the customer realizes the value that they expected.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

The Product Coalition

JULY 13, 2020

The analysis of your product can lead to insights in the fields of onboarding, retention, or churn. We recommend a cost-benefit analysis here. What is a Product Analytics Tool? Product analytics tools measure and summarize user interactions of software applications. This includes applications for both web and mobile devices.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

AB Tasty

MARCH 3, 2024

Conversion statistics are far easier than other KPI statistics, and they’re the simplest from a maths point of view. Conversion analysis is also the simplest when it comes to decision-making. Beyond conversion rate Before we delve into a more complex analysis, we’ll take a look at some simpler metrics.

Software Review 52

Software Review Systems Review B2C Technical Review 52

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. Churn Analysis Definition in Usage Intelligence. Is your application used monthly? How to Measure User Retention?

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Amplitude

JANUARY 8, 2021

Picking the wrong KPI is part of the process. The act of cleaning data imposes values/judgments/interpretations upon data intended to allow downstream analysis algorithms to function and give results. That’s exactly the same as doing data analysis. Just get them out there and tune it.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

Mind the Product

DECEMBER 13, 2016

As head of product management at UncommonGoods, I have used the wish list redesign and its success to demonstrate the value of customer feedback, data analysis, and iterative development. In this talk at Product Tank NYC, I describe how a class project turned into my first major product build. Finding a Gold Nugget in a Customer Interview.

User Testing 70

User Testing Customer Feedback Customer Experience KPI 70

Mixpanel

FEBRUARY 26, 2020

In our latest installment of the Metrics That Matter series, we talk to the founder and CEO at Mad Paws, Alexis Soulopoulos, and Head of Marketing Karim Mouahbi to learn more about: How data analysis helped solve a liquidity problem. The KPI of acquisition was easy because we could see customers were happy with the product.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Gainsight

AUGUST 24, 2020

Root cause analysis for churns & downsells . KPI and Board reporting. The Customer Success Operations team I manage has responsibilities ranging across: Software administration. Process development. CSM enablement and change management. Customer communications and surveys.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Intercom, Inc.

DECEMBER 12, 2019

Instead of capturing small businesses and then trying to upgrade them to paid plans, the video hosting and analysis startup attracted larger companies, then worked backwards. One of the things that we decided to do was to make MAUs (monthly active users) a KPI that the whole business cared about. Vidyard did the opposite.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Mixpanel

JANUARY 19, 2021

Let’s unpack retention analysis for product managers, from high-level goals (what to prioritize) to actionable tips for retention analysis (how to segment retention data) in Mixpanel. A retention metric tied to product usage (depth and frequency) is a better predictor of churn, and a more helpful KPI for teams to act on.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Gainsight

JUNE 17, 2022

That’s why it’s critical for you to gather user path insights, such as path analysis and funnel analysis. Once you are aligned on a north star metric, it’ll be integral to take your product analytics, user sentiment, and behavioral data and use these data points to calculate your KPI progress.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Amplitude

JUNE 23, 2020

First, counting the total conversions of a sequence helps you understand its popularity in your product, and more importantly, you can create cohorts directly from the visualization for use in other analysis like retention, or for behavioral targeting through Amplitude engage. Learn more about Historical Count and milestone analysis here.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

eG Innovations

FEBRUARY 11, 2022

That blog post covered several key performance indicators (KPIs) that IT teams must track to ensure that their servers are performing well. In this blog post, we focus on another KPI – server uptime. Detailed analysis of server uptime indicated that starting on Nov 10, 2021, the server had a very low uptime. Information.

Reporting Tools 52

Reporting Tools Enterprise KPI Events 52

Gainsight

AUGUST 27, 2021

This all points to the advantage of using breadth of adoption product management KPIs. Here are some examples of adoption analysis metrics: Usage by feature. One way is to dig into the user experience through path analysis and identify any friction points within your product. Start Tracking Your Critical Product KPIs.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52