Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. TL;DR Cohort analysis involves tracking and analyzing how different groups of users with common characteristics behave inside the product. Behavioral cohorts are made up of users who interact with the product in a similar way.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are eight key CX KPIs that you need to measure. What is customer experience? Let’s get started!

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

DECEMBER 21, 2022

What is RFM analysis? We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

Userpilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It also helps teams better understand their existing and prospective customer base. Let’s dive in!

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Analytic Tools Research Software Feedback Software Product Research 83

The Product Coalition

NOVEMBER 9, 2018

Launching a mobile app is only half the battle, because once it’s done, it’s time to dive into the numbers and make sure the app is fully optimized. Product managers are aware of the basic KPI metrics to measure for their mobile app, but there are a handful of underestimated KPI metrics that product managers need to measure as well.

KPI 60

KPI Analytic Tools Data Visualization Customer Experience 60

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. It starts tracking data from the moment a user first signs up for your product. There are a variety of KPIs for tracking product analytics. What is marketing analytics?

Data Visualization 91

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 91

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? User Retention is the continued use of a product or feature by your customers.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Amplitude

JANUARY 26, 2021

Now, we’re perfecting the digital product experience. Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. Click To Tweet.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

The Product Bistro

JANUARY 3, 2017

Yet, if you are one of the companies who are innovating in this space, you are no longer selling an enterprise software package, intended to be installed en toto at the customer site, but instead selling seats, or a subscription to a solution built in your cloud, there is a tectonic shift. But it does increase the likelihood of churn.

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Reporting Tools Analytic Tools Research Software Customer Experience 247

The Product Coalition

FEBRUARY 27, 2023

Written by Michael Agombar Many times, we see a client’s data collection methods to be lacking, in which case we create analytic tracking plans. We like to look for a group of events that, when performed together, increase the likelihood of a user taking a high-value action. The first and foremost is to start generating insights.

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Data Visualization Customer Feedback Customer Experience Analytic Tools 127

Mixpanel

JULY 8, 2022

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. Less effort, more value—faster! Other times, you need data to be accessible ASAP.

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Data Visualization Dashboard Analytic Tools Reporting Tools 131

The Product Coalition

NOVEMBER 13, 2022

At the same time, customers usually tend to attribute symptoms as a problem. Can you identify market segments and customers to whom it will be most applicable initially? Fast We hypothesized that the solution could reduce cycle time by up to 15 days. The minimum cycle time reduction that the market needs is ~5 days.

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Data Visualization KPI Framework Customer Experience 119

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Understanding total weekly customers was helpful, but not enough.

Data Visualization 140

Data Visualization KPI Analytic Tools Customer Experience 140

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Ask uncomfortable questions if you need to.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 93

Feedback Software Analytic Tools User Testing Onboarding KPIs 93

Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 87

The Product Coalition

FEBRUARY 5, 2019

If you’re going to keep up with the rapid changes and challenges, you need to know what’s going on in your app at all times. That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. Product analytics tools measure and summarize user interactions of software applications.

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Data Visualization Analytic Tools Research Software Feedback Software 78

Mixpanel

JANUARY 19, 2021

This quarter, you’re tasked with improving user retention in the first 7 days, by 15%. Your team suggests two ideas: Change onboarding so it nudges new users to invite their team to collaborate right away. Add a pop-up after registration prompting new users to change the UI from default to custom. A lofty goal!

Data Visualization 120

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 120

Gainsight

AUGUST 24, 2020

You’ll find me in pursuit of that goal, whether it’s inventing customer success processes, facilitating a working session, managing my team, evolving my workout and meditation routine, or (to the aggravation of my fly-by-the-seat-of-his-pants husband) grocery shopping. Root cause analysis for churns & downsells . If so, how?

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Onboarding KPIs 92

Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Userpilot

JUNE 11, 2021

In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Product & User Behaviour Analytics Tools for SaaS. 9 KPIs to track for your SaaS business. But what data should you analyze and how?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

FEBRUARY 20, 2019

Are the right people driving product experience in your company? The Age of the Customer has increased the importance of delivering exceptional customer experiences and outcomes. Marketing, customer success, support, product—each team plays a critical role. Driving Product Experience is a Team Effort.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Mind the Product

DECEMBER 13, 2016

As head of product management at UncommonGoods, I have used the wish list redesign and its success to demonstrate the value of customer feedback, data analysis, and iterative development. Finding a Gold Nugget in a Customer Interview. Once there, we found a surprisingly deep user base with a common friction point.

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User Testing Customer Feedback Customer Experience KPI 70

Mixpanel

APRIL 26, 2023

If you’re a Mixpanel user, you can try out templates now by clicking the above image. How many times do they use it in a month? And for seasoned Mixpanel users, the Feature Launch Template serves as a great shortcut to get you to the answers you’re looking for faster. But not all users are created equal.

Data Visualization 92

Data Visualization User Testing KPI Customer Feedback 92

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. Your custom SaaS dashboard should provide actionable data and be as automated as possible. What is a SaaS KPI dashboard? Tracking progress toward predefined goals or SaaS KPIs.

Data Visualization 89

Data Visualization Onboarding KPIs KPI Dashboard 89

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. Many of Vidyard’s free users saw a need for greater functionality and decided to become paying customers. Vidyard did the opposite.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Research Software 92

Research Software Feedback Software Analytic Tools Onboarding KPIs 92

Mixpanel

FEBRUARY 26, 2020

In our latest installment of the Metrics That Matter series, we talk to the founder and CEO at Mad Paws, Alexis Soulopoulos, and Head of Marketing Karim Mouahbi to learn more about: How data analysis helped solve a liquidity problem. This is known as a “liquidity issue,” and it all comes down to building demand and supply at the same time.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Gainsight

AUGUST 27, 2021

Your company leaders have ideas, fellow employees have opinions, and customer data is flooding every screen you have. How do you know which KPIs are worth your time? We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52

Indicative

SEPTEMBER 19, 2018

Now, Indicative customers who use Snowplow will have the power to analyze their business data in real time. Snowplow’s open-source software already allows companies to collect rich and detailed event-based data about their customer journey. These are the types of advantages real-time data can provide.

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Data Visualization Customer Experience Dashboard Analytic Tools 86

Indicative

JULY 24, 2019

Welcome to Part 3 of Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey using Indicative. You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects. What is User Flow?

Data Visualization 40

Data Visualization Analytic Tools User Testing Customer Experience 40

The Product Coalition

JULY 7, 2020

by simply changing the word enemy with users and competition, commander with product/CEO and course of action with road map. We use the data we gather to try and understand what our users want, need, do. at times predicting their course of action, strategy, pricing. like in the army we use three letter acronyms?—?KPI/ROI.

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Data Visualization Product Management Product Manager KPI 148

Amplitude

JANUARY 8, 2021

Let’s start super simple and do a Hello World-type experiment. What is your product’s promise to your customers? From the perspective of your customers, what is a moment of joy? Do you have tiers of customers?”. Let’s pass that user property in. We identify the user this way. What does it help them do?”. “We

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Data Visualization User Testing Software Review Customer Feedback 112