The Product Coalition

NOVEMBER 9, 2018

Launching a mobile app is only half the battle, because once it’s done, it’s time to dive into the numbers and make sure the app is fully optimized. Product managers are aware of the basic KPI metrics to measure for their mobile app, but there are a handful of underestimated KPI metrics that product managers need to measure as well.

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KPI Analytic Tools Data Visualization Customer Experience 60

Amplitude

JANUARY 26, 2021

Now, we’re perfecting the digital product experience. Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. Click To Tweet.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

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Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

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Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

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Userpilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

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Gainsight

AUGUST 27, 2021

Your company leaders have ideas, fellow employees have opinions, and customer data is flooding every screen you have. How do you know which KPIs are worth your time? We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52

The Product Coalition

JUNE 9, 2022

At the same time, a job position like this might cover different angles of responsibilities. Active App Users You can segment and track active app users by: DAU: Daily Active Users?—?the MAU: Monthly Active Users?—?the Weekly active users (WAU) and Daily active users (DAU) on the UXCam Dashboard.

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Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Tracking behavioral KPIs is essential for understanding customers and improving their user experience with your products.

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The Product Coalition

MAY 14, 2019

However, we all have had a love-hate relationship with certain apps at some point in time, sometimes making us falling short of converting into a paid user. Looking from a product manager’s perspective, the most critical KPI for any app is its conversions. This kind of a competitor analysis helps narrow down your target users.

Analytic Tools 60

Analytic Tools Customer Experience Product Research Data Visualization 60

Indicative

JULY 24, 2019

Welcome to Part 3 of Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey using Indicative. You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects. What is User Flow?

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Data Visualization Analytic Tools User Testing Customer Experience 40

Indicative

JULY 24, 2019

This is Part 4 of 5 in Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey on our platform. You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects. Business Question.

Analytic Tools 40

Analytic Tools Data Visualization User Testing Customer Experience 40

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

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Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Indicative

JULY 24, 2019

You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects . Optimize your customer journey by analyzing A/B test results. Measure the impact of a specific step in your customer journey. What is Product Stickiness?

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Data Visualization Analytic Tools User Testing Customer Experience 61

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userzoom

AUGUST 24, 2017

This is why a lot of companies are investing in User Research. Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. Well let’s take each word at a time: • Liberating : “The right people have it in-hand at the right time.”

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Data Visualization Customer Feedback Customer Experience Technical Advisors 55

ProductPlan

DECEMBER 18, 2019

Sometimes there’s only a short amount of time to do something before its benefits diminish. If we add X, the user gets Y, and this KPI improves Z. If we add A, the user gets B, and that KPI improves C.”. There’s nothing wrong with a benefit analysis focused on the positive impacts. and the Soviet Union.

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KPI Weak Development Team Customer Experience Travel 52

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. You need to be precise, if it’s the CEO, CFO, VP – Sales, CMO, etc… You need to know as what ROI this user looks out to buy the product and continue to stay vested in the journey.

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User Testing Enterprise Roadmap Product Research 40

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

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Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

DECEMBER 7, 2022

The three main types of KPIs are quantitative, qualitative, and leading KPIs. Revenue, marketing , sales, and customer success KPIs should be measured by different departments responsible for these functions. Using exit surveys to understand why customers leave and offer alternatives to avoid churn. Leading KPIs.

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Onboarding KPIs Data Visualization Customer Experience Customer Feedback 98

Amir Rozenberg

JANUARY 24, 2018

Did you know that today you can extract more data from your existing testing practice…with zero additional effort. This article will describe a web timing approach vs. the motivation and approaches to shifting left performance activities. Web Page Timing These are page level stats.

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Customer Experience Product Research Data Visualization User Testing 75

Amir Rozenberg

JANUARY 24, 2018

Did you know that today you can extract more data from your existing testing practice…with zero additional effort. This article will describe a web timing approach vs. the motivation and approaches to shifting left performance activities. Web Page Timing These are page level stats.

Customer Experience 48

Customer Experience Product Research Data Visualization User Testing 48

Imaginary Cloud - Design

APRIL 7, 2021

User Experience is a key factor regarding the success of a digital product, and the main ingredient to an excellent UX lies in a thorough user-centered approach. In other words, it is crucial to a product's success to consider who the users are, as well as their motivations and goals. Interested in getting a UX Audit?

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Research Software UX Customer Experience Feedback Software 63

Userpilot

AUGUST 30, 2021

Product analytics is user-centric data that reflects how your customers engage and interact with your product. A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics tools are a type of software that enables you to measure and visualize user data.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Mixpanel

JULY 21, 2020

This means Mixpanel doesn’t add any new functionality to your product; it simply makes it possible (and easy) to measure how users interact with any application by collecting discrete user behaviors as data, and storing that data securely in the cloud. Mixpanel is a best-in-class telemetry tool for product analytics.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Customer Experience 59

Mixpanel

JULY 21, 2020

This means Mixpanel doesn’t add any new functionality to your product; it simply makes it possible (and easy) to measure how users interact with any application by collecting discrete user behaviors as data, and storing that data securely in the cloud. Mixpanel is a best-in-class telemetry tool for product analytics.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52

Reveal

AUGUST 1, 2022

The purpose of Power BI Embedded is to help its customers to manage and analyze the data they possess, through an akin to an Excel interface. Power BI users get notified every time there is a new update available. There is a KPI visualization, graphs, charts, maps, R script visuals, and more. The Pros of Power BI.

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

eG Innovations

JULY 30, 2021

In this blog, we will review the AIOps capabilities of eG Enterprise and see how machine learning, intelligent correlation and advanced analytics help organizations: Get actionable alerts from millions of metrics collected in real-time. Technology vendors are focused on functionality first and monitoring is many a times an after-thought.

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Reporting Tools Analytic Tools Data Visualization Enterprise 59

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. They unlock the insights, both said and unsaid, by customers, and create better product decisions for customers over time. Did you ever find yourself in a “paralysis by analysis” situation? Benefits Of Understanding User Behavior.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Gainsight

AUGUST 15, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. It’s time for a trust fall. And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Timely Engagements. Relevant to Users.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Gainsight

JULY 22, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. It’s time for a trust fall. And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Timely Engagements. Relevant to Users.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

The Product Coalition

APRIL 5, 2020

User Onboarding 101?—?Learn link] As an app developer or designer, there are several ways in which you can make the journey around your app easy for your new users. link] As an app developer or designer, there are several ways in which you can make the journey around your app easy for your new users. What is User Onboarding?

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Onboarding KPIs Customer Experience User Testing Customer Feedback 78

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What are the benefits of Agile?

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