Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. How can we improve the user experience?

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Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. How much do you think about the user experience of your products? The entire user experience? I started thinking about the first time user experience. The funnel is leaky. 6:38] What is First Time UX?

Customer Experience 181

Customer Experience UX User Friction Product Management 181

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

Customer Experience 111

Customer Experience User Testing Analytic Tools Research Software 111

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. Add in-app messages via banners.

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Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

JULY 14, 2024

Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. In this article, you’ll learn about various types of customer segments you can identify and how to conduct a thorough analysis using the right product analytics tools. Let’s get started.

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Data Visualization Analytic Tools Reporting Tools Research Software 109

Userpilot

MAY 22, 2024

Choose UX research tools with essential features , collaboration, reliable support , user-friendliness, scalability , integrations , and strong security. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

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Research Software Data Visualization User Testing Analytic Tools 105

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. This data type identifies the “what” of a user experience problem. What is user experience analytics? across the customer journey.

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UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

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Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

DECEMBER 31, 2024

Variety of UI patterns to engage users, including modals , tooltips , and slideouts. A/B and multivariate testing for optimizing user experiences. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. HelpBar: Enables quick access to tours, surveys , and help articles for users.

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UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. In this article, well delve into the best practices for designing tables that convey information and enhance the overall user experience.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Userpilot

MARCH 17, 2025

Users get access to help just when they need it. Ultimately, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience. Must-have features of good interactive user guide tools Not all tools are built the same. What are their key features?

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Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 25, 2024

Behavior Flow analysis was one of the key reports in General Analytics. TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. The report mapped out all user actions leading up to a conversion goal. User lifetime.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

AUGUST 30, 2024

Whether you’re launching a new product or refining your existing offering, a competitive analysis will equip you with the insights needed to make data-driven product improvements , outsmart your competitors, and better serve your customers. Why should you conduct a competitor analysis? Get your free Userpilot demo today!

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This article aims to simplify feature analysis. A step-by-step process for effective feature analysis. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products.

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Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Funnel analysis allows you to: Measure company performance. Identify friction areas.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 12, 2024

Workflow-based navigation : Creates a linear path for users to complete tasks or processes, suitable for applications with standardized processes. Spotlight pattern : Highlights parts of the UI to focus user attention, used during onboarding or feature introduction. Task-oriented navigation design. ClickUp’s vertical menu.

Customer Experience 105

Customer Experience Research Software User Experience UX 105

Userpilot

FEBRUARY 26, 2024

What is marketing funnel analysis? How is it different from sales funnel analysis? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis? Why should you conduct it?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

SEPTEMBER 29, 2023

What is funnel analysis? TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. Funnel analysis helps teams deliver frictionless experiences and optimize conversion rates at various key touchpoints. What is funnel analysis?

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105

Userpilot

OCTOBER 28, 2024

You can think of this as a 3-step process: Start by segmenting your power users by personas. Next, conduct a path analysis to identify the ideal path for each persona. Finally, recreate the relevant path for new users. An omnichannel user engagement strategy unifies all of these channels.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

FEBRUARY 18, 2024

Curious to learn how to perform funnel analysis in Userpilot? You will also see common use cases where Userpilot’s funnel analysis tools come in handy. TL;DR Funnel analysis is a way to visualize and understand how users flow through your website or app. Spot friction in your user journeys. Retain users.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Alchemer Mobile

MAY 17, 2022

Customer experience: It is important that customers have a way to easily contact you when they are experiencing an issue or need a quick response. Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly. Step 4: Sort and route your feedback.

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Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

MAY 30, 2025

Set clear goals before getting into the analysis Analytics backwards looks like this: track first with mobile app analytics tools, find patterns later. Analytics forwards starts with understanding user psychology. You see, users don’t follow the linear paths designed for them. For instance, why did the user leave?

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. State objective and agenda. Stay present.

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Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Product Innovation Educators

FEBRUARY 20, 2023

User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. We do competitive analysis to see which areas each competitor is best at. A great example is the iPod’s messaging—”a thousand songs in your pocket.”

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UX Planet

MAY 25, 2025

The secret often lies in the art of User Experience design. Because every touchpoint is a chance to enhance the user journey and maximize conversionssomething we delve into deeply in our Funnel Analysis atBlikket. Its about creating a seamless and intuitive experience that reduces friction and keeps users moving forward.

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Data Visualization Analytic Tools UX Feedback Software 98

Userpilot

MAY 28, 2025

This guide will cover nine proven mobile app engagement strategies that can help you turn your fleeting visitors into loyal daily users and boost engagement and retention. With Userpilot, you can design and deploy engaging experiences to guide users across your app, and announce new features. Error messages.

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Analytic Tools Feedback Software Data Visualization User Testing 59

Intercom, Inc.

FEBRUARY 22, 2019

Consider implementing live chat or targeted messaging first if you have yet to do so: this will still help reduce your support volume and improve your customers’ experiences no matter the size of your business. A consistent user experience is created. You’re unable to have your support team present 24/7.

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Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

MAY 27, 2025

You can also pair your session replay insights with heatmap analysis of the same screens. Use cohort analysis to track different user groups over time Cohort analysis groups users based on shared traits and tracks their behavior and retention over time. And users vary in behavior.

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Analytic Tools Research Software Feedback Software Data Visualization 96

UX Planet

JUNE 1, 2025

This resource allocation reflects a fundamental truth: understanding and optimizing the current user experience often yields more substantial results than the constant introduction of new, unvalidated features. Case Study: VirginAmerica Virgin America undertook a complete website redesign in 2014, grounded in extensive user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement.

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Userpilot

MAY 30, 2025

This is harder than it seems and takes skill in analysis. Validating one with the other gives you the whole picture and confidence to make decisions that improve users experience. Pro tip: Use Userpilots push notifications feature to encourage users and build a habit of interacting with your app. Churn rate formula.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

MARCH 9, 2025

Usability testing: Observe users as they interact with your product to identify usability issues and collect feedback on user experience. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. Both data types require different analysis methods.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

APRIL 30, 2025

These spaces are built around shared interests, which means your message lands with a more receptive audience. Heres how Gymshark motivates its users by educating them with fitness tips. Create communities to engage mobile users. Personalize user experience No one wants to feel like just another user.

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