Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A SaaS company needs to hire a client onboarding specialist because they drive customer adoption and retention from the very steps of the user journey. Why is a customer onboarding specialist important in SaaS? What salary do they get? Ready to dive in?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Amplitude

JANUARY 23, 2018

As VP of Product at Amplitude, I get the opportunity to work with hundreds of different products teams every year?—?ranging So in the mode of Ben Horowitz’s classic essay Good PM/Bad PM , I’ve captured my thoughts on what I believe makes a good product team vs a bad product team. PM, Design and Engineering?—?are

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. Gather insights about your customers from internal teams. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Create in-app surveys code-free with Userpilot.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

JULY 21, 2022

Some ways to offer bad customer service include: Having an old-fashioned call center and still giving scripted answers. You can use Userpilot to: Build a customized support hub inside your app. Personalize your in-app support hub content based on user segments , user events, localization, and more. Expands Word-of-mouth.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 14, 2022

Are you wondering what the SaaS consumption gap is and how it affects your product? We discuss the SaaS consumption gap in this article, including what it means, why it occurs, and how it can you bridge the consumption gap by driving product adoption. What is the SaaS consumption gap? What causes the consumption gap in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Product Research Weak Development Team 52

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Collaboration tools. Mobile app version available. Intuitive interface.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MARCH 31, 2023

Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Research Software 98

Research Software User Testing Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 3, 2022

Most knowledge bases contain information in different formats: knowledge base documents, how-to guides, explainer videos, glossaries, etc. Results in higher team productivity. Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Courses (mostly for complex tools).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 92

Weak Development Team Development Analytic Tools User Testing 92

Userpilot

MARCH 31, 2022

You can use tooltips in a range of scenarios , including launching product tours, announcing key features that are newly released or updated, running interactive guides , triggering in-app contextual help to enable self-service, or upselling a new feature. A tooltip is one of many tools at your disposal. Upselling a new feature.

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

Userpilot

MAY 13, 2021

It’s what helps teams build great product experiences. How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Another example is project management software and other SaaS products.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Mind the Product

JUNE 17, 2019

Empower Your Teams if you Want to be Truly Agile. Agile and Lean are both experiencing this at the moment, as they have been oversold as the solution to too many problems. Agile and Lean are not inherently poor or incorrect, rather they’re being used to solve problems they weren’t designed for.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Userpilot

MAY 5, 2022

Product managers lead interdisciplinary product teams to deliver products that bring value to customers. Product managers monitor and control the product lifecycle while ensuring there is the right corporate environment for its development. The product development process is one aspect of the product management process.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Userpilot

OCTOBER 29, 2020

A good Product Marketer will be both analytical and creative, with excellent communication skills. – speaking of adoption: As you can see, there’s more to the role then post-signup in-app marketing. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Userpilot

JUNE 9, 2021

A Product Manager builds the product by identifying customer needs and creating specifications for developers. A Product Manager identifies how products fulfill a business’s wider objectives, expresses what would make that product successful, and forms a creative team to bring the product to life. TL;DR – Post Summary. Writing FAQs.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. For example, when using Azure IaaS to store data, applications, operating systems, when application servers or desktops are hosted in the cloud, you still need to monitor those.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Sachin Rekhi

JUNE 25, 2017

Most folks are looking for a pointer to a book or a class they can take on product management, but I always reply with a collection of blog posts from practitioners sharing their best practices. Below is a collection of my favorite vision statements from a variety of successful technology companies over the years.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

The Product Coalition

MARCH 14, 2019

This is exceptionally strange because a bad PM can theoretically cause more damage than a great PM can produce success. This is because these negative qualities not only affect the success of a project but also adversely impact the work of other team members and departments. saying no is critical for ensuring productivity.

Weak Development Team 60

Weak Development Team Product Management Product Manager Management 60

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

I joined as “Head of Analytics” ?? It’s been a wild adventure, so I wanted to share the end-to-end experience with you: how I prepared, mistakes I made, my hard-ball negotiation, the secrets behind compensation, and how my blog boosted Instagram’s interest. In 2016, I applied to Facebook’s RPM program. Fast forward to 2020.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

BrainStation Product Management

OCTOBER 1, 2019

As the name suggests, a Product Manager (PM) is responsible for overseeing product development from conception to completion. BrainStation offers Online Live Certificate Courses in data, design, development, marketing, and product management. Documentation. Learn product management skills to boost your career – from home!

Technical Review 55

Technical Review User Testing Analytic Tools Product Research 55

UserVoice

JULY 31, 2017

You have a customer who has already bought, downloaded, or signed up for your product and is getting ready to use it for the first time; they haven’t formed any bad habits, but they haven’t formed any good ones either–if you want a real “in the wild” look at how customers approach your product here it is. Think about it for a minute.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

The Product Coalition

MARCH 8, 2019

Furthermore, businesses who focus entirely on fixing internal problems to fortify growth are unable to create solutions their customers are in desperate need of. Below are several of the most common growth pains young businesses experience: Employees lack the expertise needed to provide new solutions. A lack of managerial direction.

Startups 60

Startups Weak Development Team Analytic Tools Data Visualization 60

Split

JUNE 9, 2022

In our last blog about controversies , we talked about having clear goals. It’s something that your founders or senior management team need to define clearly. Your analytics team can build a metrics system to measure those goals. Your analytics team can build a metrics system to measure those goals.

Customer Experience 64

Customer Experience Data Visualization Analytic Tools User Testing 64

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Arpit Rai

OCTOBER 29, 2019

I just realized that I had not cross-posted my responses on the AMA on my Medium blog. What’s the difference between product management in B2B/SaaS and B2C? You could build a B2B/SaaS company that does $50 million in revenues even with a few hundred customers. That said, a lot of B2B/SaaS companies (Dropbox, Mailchimp etc.)

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

BrainStation Product Management

JULY 20, 2018

As the name suggests, a Product Manager (PM) is responsible for overseeing product development from conception to completion, and beyond. If the company is seasoned or multinational, there will be many PMs working on a narrower band of the product’s development. Documentation. Communication. Collaboration. Management.

Technical Review 68

Technical Review User Testing Product Management Product Manager 68