Userpilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Bad customer support: Poor customer support leaves customers without help or thinking their complaints are not taken seriously.

Customer Feedback 96

Customer Feedback Feedback Software Customer Experience User Testing 96

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. It helps you find product-market fit and gives your team direction. This is a high-level document to give your team direction. If you want to learn more, keep reading.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Mind the Product

AUGUST 29, 2019

The first type of partial product manager is a holdover from waterfall days when product design entailed a sequential process of researching, then documenting, then passing along requirements for development. The company often has unexpectedly low usage of newly developed products or features. Deal Chaser. Deal Chaser.

Product Research 182

Product Research Product Management Product Manager Weak Development Team 182

Mixpanel

JANUARY 21, 2020

As Director of Product Management at Mixpanel, an important part of my role is hiring and developing a world-class team of product managers and ensuring that we’re empowering those people to be the best product managers they can be. Get these documents/expectations straight before you do anything else. Customer focus.

Weak Development Team 87

Weak Development Team Customer Experience Reporting Tools Feedback Software 87

The Product Coalition

MARCH 14, 2019

This is exceptionally strange because a bad PM can theoretically cause more damage than a great PM can produce success. This is because these negative qualities not only affect the success of a project but also adversely impact the work of other team members and departments. saying no is critical for ensuring productivity.

Weak Development Team 60

Weak Development Team Product Management Product Manager Management 60

The Product Manager Coach Blog

NOVEMBER 5, 2023

Managing stakeholders is such an important skill to develop. It is about guiding your team and resources toward what truly matters for the product’s success and your company’s vision. Because when those requests and ideas sit on a list somewhere without taking any action whatsoever, bad things happen.

Weak Development Team 52

Weak Development Team Product Management Product Manager Data Visualization 52

Nulab

AUGUST 25, 2021

Whether you’re an Olympic runner, an app developer, or a wealthy big-city bachelor, getting to know what’s going on in the world around you is a smart thing to do. from marketing and sales to product development and community building. Plotting their strengths and weaknesses (and your opportunities and threats).

Weak Development Team 86

Weak Development Team Research Software User Testing Customer Experience 86

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. We formulated a dedicated team consisting of three researchers and three designers. While some team members immersed themselves in articles and courses, others extensively tested AI tools within the given timeframe.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userpilot

MAY 19, 2022

Value Proposition Canvas can help you decide what features to develop to provide value to users. Instead of developing extra features in-house , offer integrations with other products your users might be already using; outsource the tools that your team needs. Kano model helps you prioritize feature development.

Feedback Software 96

Feedback Software Research Software User Testing Product Research 96

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. In this blog post, we will be answering this question from different viewpoints. that their bug reporting workflow with external app developers is not really great.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. What are the experienced chefs doing, and how does the kitchen work as a team? Key considerations to build product capability within an organisational include: What is the team topology?

Product Management 167

Product Management Product Manager Weak Development Team Management 167

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Let’s dive deeper! Unfortunately, product leadership culture can get a little messy.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners. An example is shown below.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

MARCH 8, 2022

User behavior analytics helps you flag underperforming features and modify onboarding experiences to improve feature discovery. 51% of users won’t return to a company if they’ve had bad experiences with it. This will help you find areas of poor user experience. What is user analytics in SaaS? 2 – Hotjar.

Analytic Tools 95

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 95

UX Studio

SEPTEMBER 10, 2019

In this post we created a guide on the steps to take in developing your brand strategy. This documentation explains why the company exists, what problems it solves, and how it wants to represent itself in its customers’ eyes. How to develop your brand strategy? They establish what you stand for as a team. Get specific!

Branding 63

Branding Weak Development Team Strategy Research Software 63

Userpilot

JUNE 14, 2022

SaaS consumption gaps are the result of various factors, including poor onboarding , bad user experience , lack of educational resources, and ineffective marketing efforts. Having an in-app knowledge base with various resources such as video content and support documentation is a step forward toward bridging the SaaS consumption gap.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

It’s been a wild adventure, so I wanted to share the end-to-end experience with you: how I prepared, mistakes I made, my hard-ball negotiation, the secrets behind compensation, and how my blog boosted Instagram’s interest. She also shared a document with sample questions which proved to be a reliable guide. The team was psyched.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

The Product Coalition

SEPTEMBER 29, 2020

As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. Influence without authority is the skill of driving product development and ‘telling people what to do’ without formally being authorized to do so.

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Product Management Product Manager Data Visualization Weak Development Team 183

Bain Public

MARCH 14, 2022

But unfortunately, in many companies, the product leadership team can perpetuate a negative culture — setting up product managers to fail. In essence, the product leadership team are those with influence on the product roadmap. Building and nurturing strong, cross-functional, co-located, empowered product teams.

Leadership 52

Leadership Weak Development Team Feedback Software Roadmap 52

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. What is a Bad NPS Score? Table of Contents.

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Weak Development Team 69

Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. Principles can help guide both strategic decisions and tactical decisions.

Research Software 52

Research Software Product Research Product Management Product Manager 52

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Onboarding KPIs 93

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 93

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Research Software 95

Research Software Feedback Software Analytic Tools Onboarding KPIs 95

Userpilot

APRIL 8, 2021

UX debt affects high-growth SaaS companies in industries where time-to-market is mission-critical and bootstrapped startups without a design team most. Code-free workarounds can 2x your feature adoption despite bad UX. UX debt is not completely avoidable, there are quick-fixes you can apply to mitigate its consequences though.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. Enter our philosophy of Run Less Software. Put us in that room.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

MARCH 31, 2022

The ‘developer’ way: Javascript, HTML, CSS. This is the most complex option – but if you’ve got strong development skills (or have a developer you can call on), using Javascript will give you the most autonomy to design, create, and customize tooltips as part of your product tours.

Analytic Tools 93

Analytic Tools Customer Experience User Testing Customer Feedback 93

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Research Software 92

Research Software User Testing Analytic Tools Feedback Software 92

Userpilot

NOVEMBER 3, 2022

Most knowledge bases contain information in different formats: knowledge base documents, how-to guides, explainer videos, glossaries, etc. Results in higher team productivity. It’s a great way to save time for your HR team while ensuring new employees don’t get stranded. Company and team structure. Saves time.

Analytic Tools 94

Analytic Tools Feedback Software Customer Communications Data Visualization 94

Mind the Product

OCTOBER 1, 2019

I even wrote about it in my Mind the Product blog post, Lean Strategies for Maturing Products. A timeline roadmap simply doesn’t leave room for discovery and iteration, and at the end of the day, makes the product person look bad when delivery fails or the wrong product is built. What About Showing Dates That are Absolutely Necessary?

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Roadmap Product Research Technical Review Software Review 99

Amplitude

FEBRUARY 27, 2018

Documentation” gets a bad rap. Documentation, we say to ourselves, is for historians. Everyone on my team is already aligned, we tell ourselves, so why waste time on writing it down. I would go so far as to say that keen documentation is a core competency of effective product management. Me neither. . That’s right.

Weak Development Team 81

Weak Development Team Document Definition Startups 81

The Product Coalition

MARCH 8, 2019

One alternative is “reskilling” your current teams through corporate training. By developing existing employees, your startup is producing infrastructure internally, while also saving money on hiring and onboarding. Just as the company has to develop to manage growth, and so does the workforce.

Startups 60

Startups Weak Development Team Analytic Tools Data Visualization 60

ProductPlan

SEPTEMBER 9, 2019

We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog. From the outside, a Product Manager (PM) is a resolute individual responsible for completing a product’s development. Product management leadership requires an ability to support their teams to victory!

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Weak Development Team Construction Feedback Software Certifications 49

Mind the Product

JUNE 17, 2019

Empower Your Teams if you Want to be Truly Agile. Agile and Lean are not inherently poor or incorrect, rather they’re being used to solve problems they weren’t designed for. But the true value of Agile comes from empowering teams to make decisions and then holding them accountable for these decisions.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Sachin Rekhi

JUNE 25, 2017

Most folks are looking for a pointer to a book or a class they can take on product management, but I always reply with a collection of blog posts from practitioners sharing their best practices. Spool Babe Ruth and Feature Lists - Ken Norton Using The Kano Model To Prioritize Product Development - Martin Eriksson Position, Position, Position!

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Usersnap

FEBRUARY 2, 2023

Why You Need a Product and User Feedback Policy Everyone knows the process A PUFP ensures that your team and customers know what to expect when submitting feedback. Creates accountability Collaboratively creating a PUFP by involving all relevant teams will create accountability for handling customer feedback.

User Testing 52

User Testing Customer Feedback Feedback Software Reporting Tools 52

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Identify their strengths, weaknesses, opportunities and threats (SWOT). Here is a detailed template for developing your business strategy. These are your key results.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52