Userpilot

JUNE 12, 2024

TL;DR A customer experience (CX) specialist is a professional responsible for ensuring customers have positive interactions with a business/brand throughout their lifecycle. Making a mark as a CX specialist isn’t all about getting the right degree or certifications. Looking into tools for customer experience specialists?

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Userpilot

JUNE 12, 2024

Understanding the salary landscape for product marketing managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A product marketing manager is a professional responsible for promoting and selling their company’s products. There is an abundance of tools for product marketing managers.

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Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. If so, we’ve got your back!

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The Product HQ

JUNE 10, 2024

Are you looking to break into an exciting career in B2B product management? Then ensure you have the right skills before commencing a B2B product manager job. B2B Product management guides the activities of the entire product life cycle from product indentation to its final launch.

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The Product HQ

MAY 10, 2024

Want to become an AI product manager? This guide shows you how to prepare for a career in AI product management. Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. That said, landing a job as an AI product manager is not easy.

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Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback.

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Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. CXL’s Product Marketing certification course is an industry standard.

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Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

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Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

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Usersnap

NOVEMBER 17, 2022

You want to be competitive within your SaaS industry, no doubt. In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. What is HubSpot?

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Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

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Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

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Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

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Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management.

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Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training.

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The Product HQ

JUNE 10, 2024

They manage and track the entire product lifecycle strategy from design to completion. It is a competitive and challenging career that involves managing people as well as products. Hard and Soft Product Lead Skills A mix of hard and soft skills is essential for a successful product manager to lead.

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Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

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Userpilot

FEBRUARY 7, 2020

That’s every SaaS company’s dream, right? That’s why it’s so important for SaaS companies to invest in customer education. Moment is when a user creates their first experience and realizes how much time they’ll save thanks to our no-coding platform. The other way is to work backwards using product usage analytics.

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The Product HQ

FEBRUARY 1, 2023

Curious to know how to advance your career as a long-term product manager as either s group product manager or principal product manager? Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy.

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Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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Gainsight

OCTOBER 25, 2023

You can do that by auditing your existing content and understanding the available resources to move to your learning management system (LMS) during implementation with your vendor. Ensure your team has the necessary resources to effectively leverage the academy, including technology, equipment, and training materials.

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Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. Segmentation.

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The Product Coalition

JUNE 1, 2020

We’ve previously discussed Product Data Management , and taken a look at some of the best data visualization platforms for PMs. You don’t need to be a data scientist to be a product manager. You don’t need to have any serious data analysis experience to start your product management path. Don’t believe us?

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Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Accessible learning content within any platform helps your potential learners get comfortable, confident, and out into their roles as quickly as possible.

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Antwak Blog

MARCH 26, 2021

A digital marketer is one who is responsible for creating campaigns and brand awareness online. A digital marketer needs to understand the analytics on how these are working. a digital marketer needs to understand the weaknesses and try to improve its across the digital platform. Digital Channels. Have a Professional Degree.

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Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Each has advantages and disadvantages. Use both types for a well-rounded understanding of your market.

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The Product Coalition

AUGUST 12, 2020

Yes this does relate to Product Management, bear with me!) Product Management involves so many different things, it can be easy to get sidetracked and forget just what it is you’re trying to do! You’ll also hear from Shubhansha Agrawi, a Senior Product Manager at MyFitnessPal, on how to find your product’s north star.

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Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

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Userpilot

JULY 30, 2021

If your company has 250 employees or more, it’s essential that you use enterprise onboarding software to process your new customers. Sure, you could probably afford the financial cost of building your own bespoke onboarding software, but how many customers are you going to lose in the time it takes you to figure all that out?

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The Product Coalition

NOVEMBER 25, 2019

APM programs or Associate Product Manager programs are roles designed for graduates, to introduce them to the world of PM. Their main goal is to provide mentorship for young talent, and for some, it serves as a good alternative to non-existent Product Management bachelor’s degrees.

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The Product Coalition

NOVEMBER 19, 2019

APM programs or Associate Product Manager programs are roles designed for graduates, to introduce them to the world of PM. Their main goal is to provide mentorship for young talent, and for some, it serves as a good alternative to non-existent Product Management bachelor’s degrees. link] How mature is the program?

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The Product HQ

FEBRUARY 1, 2023

“Continued to use” refers to customers that have been using your product, and does not include brand new customers. What retention rate should product managers aim for? Getting a relevant product management certification is a great way to quickly become proficient in understanding things like retention rate; give it a shot.

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The Product Coalition

JUNE 13, 2019

Un)fortunately, Product Management is not really an entry-level job. Sure, there are some junior positions out there that can be reached with a few months’ experience and a prestigious certification. Resume Fails: Where Not to Begin Product Management is a popular career. Even really young candidates have stuff to talk about.

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Userpilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Lifecycle management strategies for every stage in the customer journey. In SaaS, this is usually the moment they start a free trial or freemium plan. The five stages of the customer lifecycle.

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Userpilot

JUNE 7, 2024

A good retention rate in SaaS is over 90%. Collect customer feedback , e.g. through in-app surveys , to identify areas for improvement and inform product development. Set up a referral program to incentivize customers to become brand advocates. What is a good customer retention rate in SaaS? B ook the demo!

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Userpilot

NOVEMBER 29, 2022

By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built.

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The Product HQ

JUNE 1, 2024

Data science product management can be a rewarding yet complex career path. As a data science product manager, each new product you oversee will be different. Data science product management is a challenging field, and you’ll need a select set of skills to face up to it. To learn more via video, watch below.

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