Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 84

Customer Experience Analytic Tools User Testing Customer Feedback 84

Userpilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. You can send your cancellation survey in-app or through emails. However, note that in-app surveys provide more immediate and contextual feedback than those sent via email. In-app cancellation survey form template.

Product Research 92

Product Research Feedback Software User Testing Customer Feedback 92

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

Customer Experience 78

Customer Experience User Testing Data Visualization Feedback Software 78

Userpilot

JUNE 9, 2021

How you engage with users and the experiences they have with your brand and product directly impact your profits. Customer experience management can be a big differentiator for SaaS businesses. Tips for doing Customer Experience Management the right way. CXM tip #1: Understand customer’s job to be done.

Customer Experience 52

Customer Experience Customer Feedback User Testing Feedback Software 52

Userpilot

JUNE 22, 2022

TL; DR. A blank slate UI is the term used to describe the default state of an app or website that has no data. Insert quick tutorials like microvideos , tooltips , or modals to guide users in-app. Add demo data to populate the interface of a complex app with use cases. Let’s get started. What is blank slate UI?

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Product marketing is responsible for market research, product development, branding, advertising, and pricing. Market Research. Advertising.

Product Research 81

Product Research Feedback Software Research Software Product Marketing 81

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. As the digital landscape becomes increasingly crowded, a customer-centric approach helps businesses differentiate themselves, stay relevant, and remain competitive. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Mixpanel

FEBRUARY 5, 2020

For this installment of “Metrics That Matter,” we spoke with Rohit Gossain, Head of Data Products and Platforms at Shutterfly , a leading retailer and manufacturing platform for personalized products and communications. The Shutterfly brand brings photos to life through its photo books, gifts, home decor, and cards and stationery.

Analytic Tools 66

Analytic Tools Reporting Tools Data Visualization Customer Experience 66

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ Next, use contextual in-app tips and guidance to remove friction from the product and smoothen the path to adoption. It differentiates your product.

User Testing 84

User Testing Customer Experience Feedback Software Customer Feedback 84

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 93

Feedback Software Analytic Tools Product Research Data Visualization 93

UX Studio

FEBRUARY 15, 2024

“ Innovation is not something completely brand new. The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. So that’s really useful.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Userpilot

JUNE 27, 2022

With these patterns in mind, you can design your app in a way that will appeal to your users and make them take the actions you want. Segment your customers ; show new users the core features first, and expose the advanced ones after they’ve become comfortable with the app. Introduce your product to users progressively.

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52

Userpilot

MAY 19, 2022

As a UX designer , you aim to create app designs that facilitate the best experience. Website usability testing can be done using tools like Hotjar. Screen recording tools provide heatmaps showing you where your users click and move while using the product. The same applies to your in-app communication. Hotjar heatmap.

Customer Experience 75

Customer Experience User Experience User Testing Customer Feedback 75

Gainsight

JUNE 28, 2022

While many SaaS companies focus on acquiring new customers, profitability in a recurring revenue model is actually driven by customer retention and expansion. While this can seem like a daunting challenge to overcome, it is actually a huge opportunity for you to define your brand and your value proposition in the minds of customers. .

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Analytic Tools 52

Userpilot

NOVEMBER 24, 2022

Effective customer retention strategies include using in-app guidance to enable customers to discover more advanced features and providing contextual guides and self-service resources. The need for professionals dedicated to product growth resulted from the shift towards product-led growth strategies in the SaaS space.

Product Research 84

Product Research User Testing Onboarding KPIs Data Visualization 84

Modus Create

MARCH 18, 2020

We wished it were possible to say: “According to my brand new crystal ball, we should start developing The-Perfect-Product in Q1 and launch in Q4. ” So I decided to drill deeper and see if it is really possible to analytically evaluate what products or features should be launched and when. Peak of Inflated Expectations ?

Artificial Inteligence 75

Artificial Inteligence Analytic Tools Reporting Tools Research Software 75

The Product Coalition

JUNE 1, 2020

We’ve previously discussed Product Data Management , and taken a look at some of the best data visualization platforms for PMs. This is especially important for building brand new products, or for Product Managers who are working in a new industry. We love talking about data. As product people, it’s our bread and butter.

Data Visualization 78

Data Visualization User Testing Product Management Product Manager 78

Mixpanel

JUNE 8, 2021

Voted by Apple as the number one podcast app, Entale is changing the game by incorporating artificial intelligence into its platform to take listeners on a voyage of discovery. HB: We have over 1 million podcasts on our app so there’s something for everyone. It takes you on a more interesting discovery journey.

User Testing 52

User Testing Analytic Tools Customer Experience Reporting Tools 52

Userpilot

JUNE 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. What is Whatfix best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Usersnap

JULY 1, 2019

And Hubspot says “The best way to define customer experience is as the impression you leave with your customer, resulting in how they think of your brand, across every stage of the customer journey.” . Customer experience stretches from the discovery of your brand, browsing of your website, to making a purchase and using the product.

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 23, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros and cons – than what you’ll find on review sites. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 8, 2023

Selecting the optimal product adoption platform for your SaaS can be a challenging task. Whether your primary objective is to improve your user onboarding or product analytics, gather user feedback, or NPS, you will obtain a detailed comparison of Appcues, Usetiful, and Userpilot to determine which one suits your requirements best.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 63

Analytic Tools Data Visualization Feedback Software User Testing 63

Userpilot

AUGUST 29, 2021

Amplitude Analytics is one of the most popular digital analytics tools for SaaS businesses. But is Amplitude the right tool for your company? How does it compare to other analytics tools out there, like Userpilot, Heap, or Mixpanel? What is Amplitude Analytics? Source: Amplitude.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

ProductPlan

MARCH 17, 2020

Common outbound effort activities include: Competitive differentiation. Tips for Creating Space for Strategic Thinking. Use tools like Prune the Product Tree to explore inputs from customers and internal stakeholders. It rings so true for PMs (and if that’s you, you’re probably nodding your head vigorously in agreement).

Outbound 74

Outbound Product Management Product Manager Inbound 74

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

MAY 4, 2023

Interested in an in-depth comparison between UserGuiding, Usetiful, and Userpilot for your SaaS? This article shares how each tool compares to user onboarding , product adoption, and user feedback. We also go over each tool’s pricing, reviews, and pros, and cons to help you make a confident decision.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 8, 2023

Selecting the best product adoption platform for your SaaS can be a challenging task, especially when deciding between Chameleon, Whatfix, and Userpilot. That’s why we have created a comprehensive comparison of the three tools, providing more detailed insights into their features, use cases, advantages, and limitations.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 30, 2023

We understand that selecting the perfect product growth platform for your SaaS can be a daunting task. That’s why we’re here to offer you an in-depth comparison of these three tools, providing detailed information about their features, use cases, and the primary pros and cons associated with each.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MAY 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. What is Walkme best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

Choosing the right product growth (or digital adoption) platform for your SaaS is no mean feat. So we decided to write a more in-depth comparison of the three tools. Product Fruits stands out as one of the most affordable user onboarding tools available in the market. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

Choosing the ideal product growth platform for your SaaS business can be a daunting task. To address this, we have crafted a comprehensive analysis of three leading tools: Chameleon, Spekit, and Userpilot. To address this, we have crafted a comprehensive analysis of three leading tools: Chameleon, Spekit, and Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userpilot

MAY 5, 2023

Selecting the appropriate product growth platform for your SaaS can be a genuine challenge, and relying solely on review sites may not always be sufficient. TL;DR Chameleon is a digital adoption platform with a difference: while the other tools discussed are mostly no-code, Chameleon will require some developer involvement.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

Choosing the right product growth (or digital adoption) platform for your SaaS is no mean feat. So we decided to write a more in-depth comparison of the three tools. UserIQ is usable as a product adoption platform, but at its heart, it’s a customer success platform. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52