Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Book the demo to see how! What is CAC payback?

Feedback Software 105

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 105

Userpilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. You can send your cancellation survey in-app or through emails. However, note that in-app surveys provide more immediate and contextual feedback than those sent via email. In-app cancellation survey form template.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. This may involve drip campaigns with helpful product tips and incentives to prompt initial purchases. Robust analytics, campaign management, and personalization engines enable orchestration.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. Takeaways: our tips to reduce churn rate. We also checked the analytics data. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Amplitude

NOVEMBER 20, 2020

So in this series of posts I want to share some tips that reduce the risk of things going wrong, and increase the chance that things will go…right! Product analytics are not that different. When we instrument products for product analytics, you can think of it as . I can totally relate to these concerns!

Data Visualization 119

Data Visualization Analytic Tools KPI User Testing 119

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

JUNE 19, 2019

Customer onboarding is an integral part of any SaaS business, and so we thought we’d share some of the best customer onboarding tools to help you out. Perhaps the easiest way to differentiate between them is to think of a user timeline. I promise we’ll get to the awesome customer onboarding tools soon.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

The Product Coalition

OCTOBER 11, 2019

In this article I want to introduce you to the 6 best platforms for attending these courses. Every platform offers a variety of product management courses. Coursera for Business: Coursera for Business is the professional learning platform from Coursera. edX for Business: edX offers a second platform for businesses.

Analytic Tools 60

Analytic Tools Reporting Tools Certifications Data Visualization 60

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. The time tracking feature doesn’t differentiate between billable and non-billable time.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

JUNE 9, 2021

Customer experience management can be a big differentiator for SaaS businesses. Tips for doing Customer Experience Management the right way. CXM tip #1: Understand customer’s job to be done. CXM tip #2: Listen to the Voice of The Customer (VOC). CXM tip #3: Map customer’s journey to success.

Customer Experience 52

Customer Experience Customer Feedback User Testing Feedback Software 52

Userpilot

JUNE 22, 2022

TL; DR. A blank slate UI is the term used to describe the default state of an app or website that has no data. Insert quick tutorials like microvideos , tooltips , or modals to guide users in-app. Add demo data to populate the interface of a complex app with use cases. Let’s get started. What is blank slate UI?

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. The median NRR rate for public SaaS businesses is 114%, whereas, for private companies, the rate is between 60% and 148%. Then you can improve in-app experiences to reduce churn and downgrades.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

PMLesson's Ace the PM Interview

JULY 22, 2020

To do so, they interact with software engineers and data scientists on a daily basis. This means communicating the user's pain points and clarifying requirements to software engineers. That's what software engineers do. Oftentimes these technical products, such as platforms, have intended users who are very technical people.

Reporting Tools 90

Reporting Tools Research Software Analytic Tools Data Visualization 90

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ Next, use contextual in-app tips and guidance to remove friction from the product and smoothen the path to adoption. It differentiates your product.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

The Product Coalition

MARCH 7, 2023

I was once interviewing users to understand why they were using our sports betting app, and a college-aged user told me it was cool. When I asked him what was cool about it, he described how he liked the app because it allowed him to set his own odds and make a bet with where he could mix baseball and basketball players within the same bet.

User Testing 119

User Testing Customer Feedback Customer Experience Data Visualization 119

Mixpanel

FEBRUARY 5, 2020

For this installment of “Metrics That Matter,” we spoke with Rohit Gossain, Head of Data Products and Platforms at Shutterfly , a leading retailer and manufacturing platform for personalized products and communications. Here’s what you’ll learn: The approach to innovation that differentiates Shutterfly from competitors.

Analytic Tools 66

Analytic Tools Reporting Tools Data Visualization Customer Experience 66

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 248

Data Visualization Analytic Tools Research Software Product Research 248

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Especially for SaaS companies that will offer a new solution to the market, the positioning statement must be clear and concise.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. As the digital landscape becomes increasingly crowded, a customer-centric approach helps businesses differentiate themselves, stay relevant, and remain competitive. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

UX Studio: Product Management

NOVEMBER 9, 2017

We differentiate four different phases in a product lifecycle: Discovery. At this phase, search for a target audience’s problem and its solution. Next, validate a solution for the problem when measuring the target audience’s interest for a product/feature idea. Find the right platform to target precisely your audience.

Product Research 94

Product Research Research Software User Testing Feedback Software 94

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

MAY 19, 2022

As a UX designer , you aim to create app designs that facilitate the best experience. Website usability testing can be done using tools like Hotjar. Screen recording tools provide heatmaps showing you where your users click and move while using the product. The same applies to your in-app communication. Hotjar heatmap.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Gainsight

JUNE 28, 2022

While many SaaS companies focus on acquiring new customers, profitability in a recurring revenue model is actually driven by customer retention and expansion. Differentiate vs competitors. This includes software documentation and user manuals, but those tactics are just the tip of the iceberg. What is product adoption?

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Analytic Tools 52

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? To further improve your onboarding process, collect user feedback via in-app surveys and interviews. To provide a frictionless experience, use product analytics to analyze the performance of onboarding flows and user behavior along the user journey.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software User Testing 101

Modus Create

MARCH 18, 2020

” So I decided to drill deeper and see if it is really possible to analytically evaluate what products or features should be launched and when. Back in 1995, Gartner analyst Jackie Fenn proposed a standard model for emerging technologies. Mr. Fenn and Gartner had identified five stages of people’s perception: Technology Trigger

Artificial Inteligence 75

Artificial Inteligence Analytic Tools Reporting Tools Research Software 75

The Product Guy

SEPTEMBER 12, 2017

If a persona says no to both questions, users like her won’t care about this feature, even if you consider it your magnum opus or your product’s big differentiator. Our app is now integrated with [Maps App X]”? Or “We saw that you look at a lot of [Metro stations] when you use [Our App Name Here]. Sad but true.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Userpilot

JUNE 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. What is Whatfix best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

PMLesson's Ace the PM Interview

JANUARY 7, 2019

Here are some helpful tips on how to bring up tradeoffs in your upcoming interviews to impress your interviewer. Furthermore, during product interviews, it is important to have some understanding of the pros and cons of the different solutions you propose. Effective discussion of tradeoffs can make or break your PM interview.

Analytic Tools 100

Analytic Tools User Testing Customer Experience User Friction 100

Amplitude

JUNE 23, 2020

New in Analytics. Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Historical Count is more accurate than just differentiating between new and returning users. Adobe Analytics Data Source. Reach out to your success manager, or platform@amplitude.com to opt in to the beta program.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Guy

JUNE 15, 2017

Whether it’s your plans (roadmap), feedback you’ve heard from users, product usage data (analytics), or posing questions — getting what you’re doing and thinking in front of a cross-departmental audience will provide you with input that helps you make better decisions and will help align others with the goals you’re looking to achieve.

User Testing 117

User Testing Feedback Software Customer Feedback Research Software 117

Mixpanel

JUNE 8, 2021

Voted by Apple as the number one podcast app, Entale is changing the game by incorporating artificial intelligence into its platform to take listeners on a voyage of discovery. HB: We have over 1 million podcasts on our app so there’s something for everyone. It takes you on a more interesting discovery journey.

User Testing 52

User Testing Analytic Tools Customer Experience Reporting Tools 52