Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ).

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. We also checked the analytics data. Initial user research.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project. Understanding the product.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Gainsight

MAY 3, 2022

Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. Wondering how?

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Iteratively Blog

MARCH 15, 2020

Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics. They're the creators of hugely popular open source tool DBT. Apache Kafka), distributed systems, and much more. ?

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Guy

MARCH 14, 2017

We like to get painful user problems to solve. You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level.

User Testing 121

User Testing Research Software Feedback Software Data Visualization 121

UX Studio

APRIL 16, 2019

They also do it to improve the way in which they create and deliver value for their customers. The team members’ ideas about good function and aesthetics usually decide the outcome, while users’ perspective plays little or no role in the process. Both economic viability and users’ needs and pains drive the solution.

User Testing 96

User Testing Data Visualization Research Software Feedback Software 96

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. Measure success and iterate.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

UX Studio

AUGUST 15, 2018

UX research can deliver essential customer insights about the target users. Useful, from the users’ point of view. Defining the problem that needs to be solved, developing a solution to that problem and validating the solution with real users. The solution being the digital product.

User Testing 103

User Testing Product Research Customer Feedback Customer Experience 103

UX Studio

JULY 11, 2018

Not sure why your customers leave the site before the last step? Uber replaced the painful web checkout process by automatically charging the credit card when the customer receives the service or product. But what do metrics tell us about the success or failure of checkout, the user experience, or design? User interviews.

UX 95

UX User Testing Data Visualization Customer Experience 95

eG Innovations

OCTOBER 27, 2022

The focus of IT monitoring has been to gather metrics about the operations of an IT infrastructure’s hardware and software assets to ensure that all the key functions are being performed as expected to support applications and IT services. Legacy monitoring tools have often been difficult to install and use, generate a lot of noise (i.e.,

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers. in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Centercode

FEBRUARY 11, 2021

And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019. Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Gainsight

OCTOBER 18, 2022

Stay focused on your mission and realize durable growth with product analytics. And the idea of being product-led becomes more abstract: how can a company align holistic growth around the ways users interact with each product? Luckily, 58% of companies already track product-based analytics. Houston: We have no mission.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback User Testing 52

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Also, what about management solutions like Nerdio?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Imaginary Cloud - Design

OCTOBER 28, 2021

Influencing user behavior. Analytics. ? App Design. ? It’s dynamic, interactive, and malleable by nature and amasses other disciplines and techniques beyond graphic design, like programming, multimedia, and data analytics. Influencing user behavior. Design for digital environments. Adaptable. ?

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. Product marketing strategy step #4: Map the customer journey. Key Takeaways.

Research Software 85

Research Software Analytic Tools Feedback Software Onboarding KPIs 85

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. 29% of enterprises have a VP of Design of Chief Experience Officer in 2019 , up from 21% in 2018. And then you’re back to the start of your problems.

User Testing 91

User Testing Product Research UX Data Visualization 91