Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! So you gather qualitative feedback and more detailed actionable insights.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. Avoid feature blindness with in-app announcements.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only. What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

UX Planet

FEBRUARY 6, 2025

To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. How toApply: In Apps and Games: Add subtle sound effects or haptic feedback for key interactions. In Retail Environments: Offer textural variety (e.g.,

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. The data team then verifies and corrects the feedback, ensuring data reliability.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. Avoid feature blindness with in-app announcements.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Usersnap

MARCH 24, 2025

This article will walk you through the key phases of the product discovery process , best practices for gathering user insights, risk mitigation strategies, and how to leverage PDLC tools like Usersnap to streamline feedback workflows. Opportunity Solution Tree for Smarter Decisions from Teresa Torres 2. Lets dive in.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Userpilot

AUGUST 26, 2022

You can use a variety of tools to collect in-app feedback and analyze the data: Userpilot and Usersnap are one of the best tools in the market. What is user feedback? Provides real data – A user feedback strategy enables you to regularly collect customer insights on autopilot.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Make sure customers experience repeated value with regular updates and in-app announcements.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

Usersnap

MARCH 4, 2021

Things were going well, with a great foothold in the quality assurance and software testing niche. Directly in the Usersnap dashboard, Christina could see which company sent the feedback and what people wanted to tell us. Every SaaS company wants to know which great, earth-shattering feature they should build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

MAY 27, 2025

This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. These product management tools cover everything from analytics to project tracking, ensuring you’re equipped to enhance your product management processes.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

JANUARY 20, 2021

Embed a how-to video within your doc for a speedier lesson. Using a bot to automate answers, triage issues, and offer up tailored solutions to your customers’ problems means that they get the right resolution, at the right time. These feedback loops are essential to producing quality educational content. Let them scan.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Amplitude

APRIL 25, 2021

A New Solution For a New Age. Recommend is a new product in the Amplitude Digital Optimization System. This is all done through a self-serve interface, with no SQL or code required. Now when users enter the mobile app, they are shown content that matches their bank relationship and their behavior.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Provide convenient self-service support. Why is customer intimacy important?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Ready to launch your product-led growth plan?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. Tooltips are small in-app patterns that can be used in interactive walkthroughs or independently to guide users and help them discover features.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. There is no universally ‘average’ churn rate.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? 15 B2B customer experience best practices that drive business growth. Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

DECEMBER 6, 2022

Make it easy for customers to provide feedback whenever they want. Close the feedback loop. Response rates vary by industry, target audience, survey length, channels used (social media, email, in-app), etc. Your data analysis will be precise and help you make important business decisions. Avoid loaded questions.

Product Research 98

Product Research Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Gainsight

NOVEMBER 16, 2021

Fortunately, there is a compass that you can use to direct your plans: analytics. . Analytics lay the foundation for your digital transformation strategy and provide solid footing to launch your plan. A SaaS digital business transformation is underway. A SaaS digital business transformation is underway.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 52

Userpilot

APRIL 4, 2022

While product marketers often look at engagement metrics and growth KPIs, collecting detailed feedback with in-app surveys can often get overlooked. The in-app surveys can help you identify unhappy users and reduce churn proactively. What is an in-app survey? What are the benefits of in-app surveys?

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Research 52

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. How can multi-product companies benefit from analytics?

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Product Research 52

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Lenny Rachitsky

AUGUST 4, 2024

Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • Explo —Embed customer-facing analytics in your product • Attio —The powerful, flexible CRM for fast-growing startups — Brian Tolkin is the Head of Product at Opendoor.

Technical Review 70

Technical Review Product Research User Testing Embedded Analytics 70

Mind the Product

DECEMBER 7, 2016

In my role as Head of Product at Comic Relief I currently have one overarching goal: to embed Product as a way of working. My epiphany has made me realise I can use Product tools and techniques to develop the team and simultaneously demonstrate these tools and techniques to them. Feedback loops. Measuring success.

Product Research 70

Product Research User Testing Development Product Management 70

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. This article shows you six of the best tools to use. This article shows you six of the best tools to use. Why do SaaS companies use heatmapping tools?

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Embedded Analytics 103

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. To measure user engagement in SaaS, you want to go beyond the sale and look for retention signals such as product usage , MAUs, feature discovery, and customer stickiness.

User Testing 98

User Testing Product Research Customer Experience Feedback Software 98