Userpilot

JULY 4, 2023

In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. To learn how you can get started building effective customer surveys and analyzing the results with Userpilot, book a demo right away ! Userpilot NPS Dashboard. Analyze survey responses on a simple dashboard.

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Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.

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Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Product documentation articles.

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Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

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Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt.

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Userpilot

APRIL 7, 2024

That’s what this article explains. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. You can do it by providing users with on-demand self-service support, for example, through a resource center.

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Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. To see how Userpilot can help you onboard and educate your customers, book the demo!

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Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Book a demo to see how it can improve your customer feedback systems. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you.

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Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. Synthesia’s integration with Userpilot.

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Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Book a demo to learn more about how Userpilot improves your customer retention rate. Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can offer proactive self-service support via a help center.

Feedback Software 98

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Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. enabling them to read a help article in a native language).

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Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

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Userpilot

FEBRUARY 25, 2024

In this article, we cover: A brief history of the Kano model. Book a demo now to learn more. Example: An HTML embed feature for an email marketing application isn’t a must-have, but it’s an attractive feature that makes the product stand out. Userpilot’s analytics and survey features simplify data collection.

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Userpilot

JANUARY 29, 2023

This article considers what product experience is. Book a demo to learn how Userpilot’s effective features can improve your customer experience. Finally, embed the videos into your knowledge base for easy user access. Want to embed video tutorials in your resource center? What is product experience in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

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Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Combine a variety of content formats (help articles, tutorial videos, case studies, etc.) for maximum effect.

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Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Most customers prefer self-service support. Book a demo call with our team and get started!

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Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. What is customer feedback?

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Userpilot

MAY 26, 2022

If you would like to know the answers to these and other questions, this is the article for you! Self-service. And there's no need to make them wait because it's easy to build self-service solutions which offer contextual and timely support. Notion offers personalized user education paths.

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Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Offer in-app self-support and enable customers to troubleshoot and resolve their problems quickly. Book a demo with our team to see how we can help you retain more customers. That’s where customer churn analytics comes in.

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Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

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Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Embedded forms – embed forms across the site to capture leads and emails.

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Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Book a demo to learn more. Have you found what you were looking for in this article? Dig into survey analytics to see how your surveys are performing. Read on to find 12 important survey types and sample questions to ask.

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Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), Analytics that tell you what to change to get more customers. Source: Amplitude.

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Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Upload your logo and font style as well as the primary color for a survey’s background and buttons from your brand book. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

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Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. What is customer churn?

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Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. User analytics: Gain valuable insights into customer engagement to continuously improve your software experience.

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Userpilot

AUGUST 20, 2022

For this, you can embed in-app surveys across your product’s UI that allow users to submit feedback while using your product when they want to. As a solution, offer self-service support , so your customers don’t have to go through this tedious process. However, you can also encourage passive feedback. Behavioral.

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Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. When you have a change of staff, a friction log can be used to upskill and embed knowledge about your product for new starters. Not all friction is bad. Who is responsible for doing friction logs?

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Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Resource center analytics. Book a demo now. Again, Userpilot’s NPS dashboard makes it easy to track recurring responses with NPS tags. Resource center analytics Track the performance of resources and modules in your resource center. We cover: Types of customer pain points.

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Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe analytics.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Book a demo to see how we can help! Appcues for product analytics Besides creating onboarding journeys, Appcues also helps you monitor product adoption and user behavior.

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Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. This article shows you six of the best tools to use. Book a Userpilot demo to understand user behavior and build more user-friendly user experiences.

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Userpilot

FEBRUARY 25, 2022

In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. Ready to get started?

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Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

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Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit.

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