Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Increase user satisfaction. Churn rate.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. We’ll also show you tools that will simplify everything. How do you feel about [brand]?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. What tools do you use? We’ve compiled a list of the best tools for mobile in-app feedback —from the technical, back-end side to A/B testing to analyzing VOC (voice of customer). Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. FAQs : A collection of answers to the most frequently asked questions.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. Looking to deliver a better digital product experience?

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 59

Data Visualization User Testing Customer Experience User Experience 59

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. Usability vs. User Experience (UX). Ready to dive in? Book the demo to see how.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? And your role at a customer success team? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Identify at-risk customers and try to re-engage them to prevent churn.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)? How to identify NPS passives?

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

JUNE 7, 2023

In this article, we’ll show you several feature feedback templates to use and questions to ask. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. By fixing those friction points , you’ll enhance the usability of your feature and increase user satisfaction.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? And your role at a customer success team? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Identify at-risk customers and try to re-engage them to prevent churn.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

JANUARY 11, 2024

Identify key metrics for satisfaction and engagement, and check to ensure you’re hitting your targets. Userpilot provides the tools you need to create an interactive, intuitive onboarding environment. Use customer surveys to improve onboarding. An active forum also fosters a sense of belonging and loyalty among users.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. Treat every feedback as important and create a plan to address customer suggestions and criticisms.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. The latter is only limited to user behavior within the product.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

SEPTEMBER 5, 2022

Learning how to contact users properly and request reviews can therefore increase your product’s average rating and boost your online reputation. In this article, we talk about what customer reviews are, why they are important, and how to ask for them. Userpilot and Usersnap are two of the best customer feedback tools.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What makes a knowledge base great?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. That’s one question we discuss in the article. TL;DR Customer retention is the ability to keep your customers actively using their products. Monitoring user behavior reveals negative trends linked to churn. Let’s dive right in!

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

OCTOBER 24, 2022

NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. They are your brand evangelists.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. This article provides a step-by-step guide. Ensure you provide users with a robust onboarding experience and remove any friction that could negatively impact conversion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Improved customer experience (CX).

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Thanks to that, they can design user experiences that not only enable users to achieve their goals but also feel appreciated and cared for.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. The purpose of this article is to introduce what content testing is, the methods of testing content, and a step-by-step guide to preparing and conducting your research. Does your copy sound like it’s coming from your brand?

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Intercom, Inc.

OCTOBER 1, 2022

Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. More and more, brands are relying on customer self-service methods to cut costs, increase the efficiency of their live agents, and improve the overall customer experience.

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104