Userpilot

JUNE 2, 2024

Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. That's where NPS calculators and tools come in. In this article, we are going to break down NPS calculation methods and the tools that make it easier. But how do you figure that out?

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Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. A knowledge base created with Userpilot.

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freshtrax

DECEMBER 1, 2023

No-code tools are now frequently used in the field of web development. In the past two years, our company has been using no-code tools in our projects. These tools have allowed designers to work efficiently, from the execution of the design to the implementation and development phase. Image source. Image source.

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Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Discover the critical stages of each funnel and tools that help you gather actionable insights. Best funnel analysis tools to try Userpilot – Best funnel analysis tool for tracking user behavior.

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Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

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Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. What tools do you use? We’ve compiled a list of the best tools for mobile in-app feedback —from the technical, back-end side to A/B testing to analyzing VOC (voice of customer). Where do you start?

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The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

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Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. We’ll also show you tools that will simplify everything. How do you feel about [brand]?

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Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools. What are marketing analytics tools?

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Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. There are numerous knowledge base tools in the market.

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). In this article, we will be covering everything you need to know about customer experience automation. In this article, we will be covering everything you need to know about customer experience automation.

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Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Get your free Userpilot demo today!

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Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. AI-powered marketing tools. But it’s more than just a keyword tool. Marketers are now making AI an integral part of their marketing strategies.

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Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Customers become brand advocates.

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Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Shorten the learning path and boost customer success.

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Roman Pichler

MARCH 14, 2023

Listen to the audio version of this article: [link] What Information Should a Product Strategy Provide? The business benefits, finally, might be to create a new revenue stream, diversify the business, or develop the company brand. You can learn more about the framework by reading the article My Product Strategy Model.

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The Product Coalition

APRIL 29, 2018

Very interesting article focused on different approaches to listen to customer feedback. It’s a nice addition to previously highlighted articles on Customer Experience (CX).Highlight Highlight of the article includes: “Once users realize they’ve taken actions they don’t necessarily want, they will likely feel outraged and frustrated.

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Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Customers become brand advocates.

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The Product Coalition

OCTOBER 14, 2018

Another pertinent article from the Nielsen Norman Group, focused on User Interviews. The article goes into details regarding the differentiation between user interviews and usability testing. Interesting article from author Sofia Quintero, focused on UX Writing. link] User Interviews. Asking users “Would you use this?”

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Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? TL;DR Customer sentiment is the overall feeling your customers have about your brand. Actionable strategies for improving customer sentiment.

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Userpilot

SEPTEMBER 5, 2022

In this article, we talk about what customer reviews are, why they are important, and how to ask for them. We also discuss five best practices to follow when asking for reviews, and two tools that can be used to gather them. Userpilot and Usersnap are two of the best customer feedback tools. Let’s dive in!

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Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that.

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Usersnap

MAY 17, 2023

Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. website.

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Userpilot

FEBRUARY 2, 2023

The purpose of this article is to introduce what content testing is, the methods of testing content, and a step-by-step guide to preparing and conducting your research. Two of the top tools for content testing in SaaS are Userpilot and CrazyEgg. Does your copy sound like it’s coming from your brand? Tone and voice.

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UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy! Brand strategy defined.

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UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations. Previous experience with a specific brand deeply influences the way people perceive it. Let’s jump into branding research! Takeaways on branding research.

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UX Planet

FEBRUARY 26, 2024

It also does not mean you can’t draw ideas and inspiration for your project by reading articles, brand stories, or tweets. ? This month’s inspiring book —  The Rules of Genius Marty Neumeier , a branding genius, writer, and founder of Liquid Agency for design and branding, wrote an amazing book on creativity.

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Alchemer Mobile

AUGUST 31, 2023

Such interactive elements not only enhance the shopping journey but also create memorable brand interactions. As mobile e-commerce grows, many brands have recognized the power of applications to earn revenue from customers. Mobile loyalty programs are another powerful tool to retain customers through mobile apps.

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Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Positive customer perception can lead to brand loyalty, while negative perception (e.g.

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Userpilot

SEPTEMBER 22, 2021

Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. What are engagement tools?

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Pragmatic Marketing

MAY 23, 2017

Put another way: Your personal brand is more important than ever. And if you are the product, why not manage your personal brand like a product? When you finish college, you have some tools, but you lack real-world, hands-on experience. The key is to create long-term extensibility for your brand. You are a product.

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Userpilot

MAY 9, 2024

This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. Happy customers don’t just make repeat purchases ; they gladly spread positive word of mouth because they have an emotional connection with your brand.

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The Product Coalition

DECEMBER 11, 2023

AI tools for content creation, powered by advanced machine learning algorithms, analyze extensive datasets to discern patterns and trends. The role of AI in content creation extends beyond mere automation; it serves as a strategic tool for content creators to refine their work, ensuring it captivates and connects with the intended audience.

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Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

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UX Studio

SEPTEMBER 26, 2018

In this article, we cover: The characteristics of a readable font, and. 7 typographic tools that increase legibility. What typographic tools can increase the overall legibility of a text? A great fit regarding the style and personality of the brand. Perhaps branding guidelines, etc. First of all, the font.

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Userpilot

MAY 13, 2024

In either case, marketing analytics tools can come to your rescue. In this article, we’ll take a look at a few powerful marketing analytics software, focusing on their features and pricing. TL;DR Marketing analytics tools are instrumental in driving the effectiveness of marketing campaigns. Userpilot is just the right fit.

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