Userpilot

NOVEMBER 30, 2023

What is the UX research process? These are only some of the questions that the article tackles. It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. Each UX research project should start with goal setting and formulating research questions. Book the demo!

Product Research 92

Product Research User Testing Research Software Data Visualization 92

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. To learn how Userpilot’s features can help you foster trust in your design, book a demo today!

User Testing 95

User Testing Customer Feedback Customer Experience UX 95

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. But what are the must-have onboarding UX patterns to build an effective interactive walkthrough ? Onboarding UX patterns come in 3 varieties: annotated UX, embedded UX, and dedicated UX. Onboarding UX Pattern Categories.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Book the demo to see how.

User Testing 95

User Testing Customer Experience Customer Feedback Product Research 95

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one.

Product Research 97

Product Research User Testing Feedback Software Research Software 97

Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. Book a demo to find out more. Looking to deliver a better digital product experience?

Customer Experience 91

Customer Experience Feedback Software Analytic Tools Product Research 91

Userpilot

JULY 6, 2022

This article will guide you through how to use progressive onboarding to boost customer engagement in your app. The UX onboarding process is a series of steps a user goes through when they begin using your product. The UX onboarding process is a series of steps a user goes through when they begin using your product.

UX 104

UX Customer Experience User Testing Data Visualization 104

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Brand24 – best for brand sentiment analysis.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Reporting Tools 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Book a demo to give it a try.

Analytic Tools 80

Analytic Tools Feedback Software Research Software Customer Experience 80

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. Walnut – best interactive demo software for driving product adoption. Book a Userpilot demo today to learn more about how it can help you understand your users and drive adoption.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Reporting Tools 59

Userpilot

MAY 7, 2024

But don’t worry—this article will provide some inspiration. Style it to match your brand. Book a demo to get started. Try Userpilot and Take Your User Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a software walkthrough? It’s a common experience. Figma empty state.

Feedback Software 59

Feedback Software Analytic Tools Reporting Tools Customer Communications 59

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

FEBRUARY 27, 2024

In the article, we discuss just that. Funnel analysis helps teams understand user interactions with the brand and the product at different touchpoints so that they can optimize the customer journey to drive business results and create a better customer experience. Book the demo to learn more! But what exactly does it involve?

Data Visualization 90

Data Visualization Analytic Tools Customer Experience Feedback Software 90

Userpilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Look no further!

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Systems Review 103

Userpilot

OCTOBER 15, 2023

This article will help answer that exact question. Some key people on the team are growth product managers, growth marketers, growth data analysts, growth engineers, and growth UX designers. Level up your growth marketing by booking a demo. Marketing your SaaS is a complex task involving many roles, one being a growth marketer.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Userpilot

JUNE 30, 2023

In this article, we will cover the voice of the customer methodology. Book a demo to learn more! When customers see that their voices are heard, and their suggestions are being implemented, they feel valued and are more likely to remain loyal to your brand. What is the voice of the customer survey?

Customer Feedback 95

Customer Feedback User Testing Feedback Software Data Visualization 95

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. Book a demo to get started right away! Let’s dig in!

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Userpilot

MAY 19, 2022

As a UX designer , you aim to create app designs that facilitate the best experience. In comparison, user experience ( UX ) is a broader concept, looking at the entire process even before the user interacts with the product. ” 5 UX design principles to follow for providing the best experience : Usability first.

Customer Experience 85

Customer Experience User Experience User Testing Customer Feedback 85

Userpilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. Customer loyalty is the measure of a customer’s connection to your brand.

Customer Experience 82

Customer Experience User Testing Feedback Software Customer Feedback 82

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center.

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

UX Studio

JULY 17, 2018

This detailed article will guide you through how we facilitate a UX project kick-off workshop here at UX studio. A kick-off meeting is an opportunity to introduce the UX process, list and format of the deliverables, and project control and change management processes. Pre-preparations: Getting ready for the UX process.

Workshop 74

Workshop UX User Testing Research Software 74

The Product Coalition

APRIL 7, 2021

This article may help you find the right company. Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Droids on Roids provides the 1st app demo within 7 days. It’s likely your mobile device.

Research Software 114

Research Software Feedback Software Artificial Inteligence User Testing 114

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 87

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. What is customer confidence?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to improve user engagement in SaaS: Use live demos to showcase your product. Book a demo to see it in action! Use live demos to showcase your product.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

UX Planet

JANUARY 18, 2024

But you may want to review my list of cliches and remove them from the script for higher quality output: The 19 tell-tale signs an article was written by AI Secondly: stock images. Product Demos: Perfect for businesses looking to showcase product features and benefits in an engaging way on YouTube and Instagram.

ChatGPT 97

ChatGPT Feedback Software Customer Experience Customer Feedback 97

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Get a demo and see how to build one without coding. Good UX and navigability. What makes a knowledge base great?

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Book a demo to learn more. Make brand awareness surveys a regular practice, especially after a crucial marketing campaign.

Data Visualization 84

Data Visualization Product Research Research Software Analytic Tools 84

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. To see how Userpilot can help you improve your product usability and user experience, book the demo! Let’s get right to it! Usability vs User Experience.

User Testing 84

User Testing Product Research Customer Experience User Experience 84

Userpilot

JUNE 30, 2023

Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Article Forge is ideal for content teams seeking to quickly generate SEO content at scale. Book the demo!

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

MARCH 31, 2022

In this article, we’re going to explore some best practices and principles around how you can use this handy UI pattern as a way of boosting product adoption through great onboarding experiences. Get a demo and start creating tooltips without code. Get a demo and start building tooltips without code.

Analytic Tools 96

Analytic Tools Customer Experience User Testing Customer Feedback 96

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement. You’re at the right place.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Customer Experience 99

Userpilot

AUGUST 10, 2023

This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. Book a demo now to learn more about our NPS functionalities.

Product Research 88

Product Research Feedback Software Analytic Tools Data Visualization 88

Userpilot

DECEMBER 15, 2023

That’s one of the questions this article answers. Book the demo! Storyboarding – commonly used in UI/UX and product design , the technique involves creating a visual narrative or sequence of images representing ideas or solutions. Hotjar, Maze, UX Army, and UserTesting all offer this feature.

Data Visualization 99

Data Visualization Product Research User Testing Analytic Tools 99

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. UX design team. With a well-defined customer education strategy.

Education 95

Education User Testing Customer Feedback Customer Experience 95