Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Drive brand loyalty. What is customer service?

Reporting Tools 96

Reporting Tools Feedback Software Customer Experience User Testing 96

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. This article outlines the best practices for creating an ideal knowledge base structure. What is a SaaS knowledge base?

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Reporting Tools 100

Userpilot

APRIL 16, 2021

I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Difference between a Help Center and a Knowledge Base Why does a SaaS company need Help Center Software?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

OCTOBER 1, 2021

You can personalize your color scheme in line with your brand, or allow your customer to do so in line with theirs. A brand-new feature showing how LinkParrot can save accounting departments 2 hours per day when it comes to budgeting for linkbuilding activities. A cautionary tale, indeed. How NOT to personalize your SaaS onboarding.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Data Visualization 104

Userpilot

MAY 7, 2020

This article is going to show you how to choose the best widget that you can then use to educate your users. Put simply, a help center widget is a way of taking your knowledge base and help documentation, and then embedding it within your product. To summarize, a help center widget places your knowledge base inside your product.

Analytic Tools 61

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 61

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Based on each channel’s unique characteristics, develop your messaging strategy.

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87

Userpilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. Customer loyalty is the measure of a customer’s connection to your brand.

Customer Experience 73

Customer Experience User Testing Feedback Software Customer Feedback 73

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. Brand new messenger for more customization. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. However, the Basic package has strict limitations like only 1 user seat and no custom branding.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. 54% of consumers will try a new brand for a better service experience. Articles recommends what content to write next based on customer searches.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? That sounds basic, but it can get complicated as your customer base grows. Users don’t just stick with brands for transactional purposes. A data-driven approach is necessary for brands to prosper in today’s market. Userpilot’s knowledge base.

Feedback Software 85

Feedback Software Data Visualization Customer Communications Customer Experience 85

Userpilot

MARCH 21, 2024

Customer lifecycle management helps you sustain growth by building a loyal customer base over time. It can improve customer retention , lifetime value, revenue growth, and product development. This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. User persona example.

User Testing 95

User Testing Analytic Tools Research Software Feedback Software 95

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Customers become brand advocates.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Data Visualization 78

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. But that’s not all. Omnichannel service. Conclusion.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Increased customer loyalty and retention.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Delivery: Prioritize speed and quality as you deliver on brand promises. Look no further.

Feedback Software 79

Feedback Software Research Software Customer Experience User Testing 79

Userpilot

JULY 25, 2022

These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. This article is for you if you’re interested in being that kind of company. Loyalty programs make brand ambassadors out of ordinary users. What is customer loyalty? Loyalty is beyond just the money.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Feedback 90

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Helping you create a powerful in-app help center with FAQs, chat support, search functionality, and a knowledge base. Traditional marketing aims to create brand awareness, drive demand, and attract more customers. How about some product marketing examples?

Feedback Software 89

Feedback Software Research Software Product Research User Testing 89

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

NOVEMBER 9, 2023

Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. Calculated based on a quantitative survey, NPS is the number of brand promoters your brand has over the number of detractors.

Customer Satisfaction 88

Customer Satisfaction User Testing Customer Feedback Feedback Software 88

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Customers become brand advocates.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. ChatGPT is an artificial intelligence chatbot developed by OpenAI , built on a large language model. Chatbots are programs that let people converse and respond using natural language, based on the inputs they receive. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. You can do this by curating a knowledge base full of resources like product documentation , video tutorials , how-to articles, etc. Let’s dive right in!

Feedback Software 77

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 77

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. But how do you create a customer success strategy that works?

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

MARCH 17, 2023

These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. And also how you can improve your product to be more attractive.

Data Visualization 92

Data Visualization Customer Feedback User Friction User Testing 92

Intercom, Inc.

NOVEMBER 17, 2021

Only then can you encourage them to take macros and knowledge articles and customize them as the situation calls for. Emoji use in customer support is a no-brainer when the brand’s voice is playful and fun – just make sure it’s there for embellishment, not carrying content or replacing words. What would that involve?

Messaging 118

Messaging Customer Experience Branding Airlines 118

Userpilot

NOVEMBER 2, 2022

In this article, we cover: How to define product value and a value-added product. Meet them where they want with multiple support options, including a self-serve knowledge base. Give them product training in the form of webinars, video tutorials , and help articles to guide them through the learning process.

Feedback Software 87

Feedback Software Research Software User Testing Product Research 87

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. This article considers what product experience is. They boast two sets of customers: Brands that post their content and Agencies that post for others. Whereas agencies may need to post on behalf of multiple websites, brands do not.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Reach out to detractors to address their issues and get a chance to improve their impression of your brand. Or else, why would you be here? Let’s start with the basics: TL;DR.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

FEBRUARY 26, 2023

To answer all your questions, we have written this article. A good onboarding experience fosters trust in your brand and success with the product. As you track your customers’ health , look out for opportunities to turn customers into brand advocates. Userpilot ‘s new feature announcement using a tooltip.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Feedback 87

Userpilot

JANUARY 31, 2023

In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. If you monitor customer behavior on an ongoing basis, you will know what to focus on and develop a plan to retain at-risk customers before it’s too late. Let’s dive in!

Customer Feedback 95

Customer Feedback Feedback Software Customer Experience User Testing 95

Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The traditional self-service solution is to build a knowledge base users can access when confused. That works until you have hundreds or thousands of articles. You’d have to read several help guides if you needed more than one article to answer your question.

Feedback Software 92

Feedback Software Customer Experience Analytic Tools Embedded Analytics 92

Userpilot

JUNE 22, 2022

In-app help includes a button to access support and chat, a help center and knowledge base hub, tooltips to announce new features, hotspots to grab users’ attention, as well as checklists to drive users to the activation point. Customers can browse support articles through the help button on the app through in-app support.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. NPS feedback gives you an overview of customer loyalty as well as how satisfied customers are with your brand. This means you should track it constantly and take action to improve it.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

The Product Coalition

NOVEMBER 4, 2019

Ngdata defines conversation marketing as “a feedback-oriented approach to drive engagement, develop customer loyalty, grow the customer base, and, ultimately, grow revenue.” basically any channel in which a customer wants to communicate with your brand. In this article, we’ll talk only about products with freemium models.

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60